Tebex is a service that helps people and businesses sell digital products, especially for game servers, by managing payments and subscriptions. If you see a charge from Tebex, it might be because you signed up for a game-related subscription or bought something through their platform. Tebex makes it easy for customers to manage their subscriptions, see their payment history, and even update or cancel on their own. They also handle payments securely and retry payments if there’s a problem, so everything runs smoothly.
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Cancelling a subscription on Tebex is relatively straightforward because customers receive a cancellation link via email with each subscription renewal, allowing easy management. Additionally, customers can use a self-service tool or downgrade their plan from the control panel; support is also available if needed, making the process user-friendly.
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minutes to cancel a Tebex subscription.
How to Cancel Tebex: Step by Step
If you purchased through tebex.io:
- Visit the Payment History page.
- Log in to your account using your email and password.
- Locate the subscription you wish to cancel in your payment history.
- Click on the **Cancel** button next to the subscription.
- Follow any additional prompts to confirm the cancellation.
If you purchased via email:
- Open the email confirmation you received upon subscribing.
- Look for a **cancel** link or button within the email.
- Click the **cancel** link to cancel your subscription.
Tips & Tricks for Canceling Tebex
- Cancel immediately after renewal to use the remaining paid period but avoid further charges.
- Access your payment history directly at Tebex's checkout payment history page to manually stop subscriptions.
- Use clear, firm language if contacting support or server admins, stating you want the subscription stopped effective immediately.
- Escalate by emailing relevant platform or hosting abuse contacts if ignored or service is not stopped.
- Downgrade to the starter plan when trying to stop payments completely, as a method to cancel subscription within Tebex control panel.
- Keep records of cancellation attempts including screenshots of your subscription status and communication.
- Avoid relying on forums or ticket responses alone, go directly to subscription/payment history to cancel.
- Some users have suggested creating a new store to circumvent problematic subscriptions if original cancellation is problematic, though this is a more extreme workaround.
- Be aware that some features or refunds may not be honored, so plan cancellation carefully and early.
- Watch timing of billing cycles and cancel just after billing to maximize use but avoid extra charges.
Tebex Customer Service Info
If you need assistance, here's how you can get in touch with Tebex's support team.
Cancel Tebex Script
Script
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Hello Tebex Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription, as I am currently experiencing some unforeseen changes in my budget and will not be able to continue with the service at this time.
I have appreciated your service and support, but I need to prioritize my expenses right now. Please confirm the cancellation of my subscription at your earliest convenience.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Tebex allows customers to cancel their subscriptions easily through a cancellation link sent in their subscription emails or via their payment provider account. Customers must keep these emails to manage subscription cancellations themselves, but Tebex can also assist with cancellations for Tebex Checkout stores if contacted. Store owners and customers have full control over subscription management including cancellation.
To cancel your subscription with Tebex, you will need to access their Payment History Portal where you can manage and cancel your active subscriptions. Logging into this portal requires your account password. If you don't remember your password, you can reset it via their password reset page here: https://accounts.tebex.io/ (click 'Forgotten password?'). So yes, you do need your password, but resetting it is straightforward if you cannot recall it.
- Accidental purchases where the buyer did not intend to buy a product or service.
- Discontinuation of servers causing loss of access to purchased virtual items.
- Ban from the platform due to rule violations, leading to ineligibility for service and refund requests.
- Misunderstanding of digital product nature where customers expect real-world value or exchanges.
- Change of mind after purchasing virtual goods or subscriptions.
- Delayed or poor customer support causing dissatisfaction and refund requests.
- Scams or fraudulent transactions leading to refund disputes.
- Technical issues preventing access to purchased items or services.
Tebex allows you to cancel your subscription at any time by clicking the cancel button in the emails they send you or by visiting their payment history page. Upon cancellation, no further subscription payments will be taken, and there are no early cancellation fees, lock-ins, or contracts preventing immediate cancellation. However, be aware that refunds are generally not provided after cancellation, and any refund obligations or fees mostly relate to disputes, chargebacks, or specific refund cases handled by the platform.
Before cancelling a subscription, membership, or bill for Tebex, be aware that cancelling your plan downgrades your store to the free Starter plan, and no further subscription charges will be made. Your store loses access to any premium features included in higher-tier plans, such as additional customization, integrations, or advanced tools specific to Plus or higher plans. Prepaid bulk plans (like multiple months of Plus) are non-refundable for unused time, so cancellations do not get you a refund. Also, if your subscription payment fails, Tebex retries billing three times before automatically cancelling and downgrading your store. Lastly, subscription plans are store-specific, so cancelling one store's subscription won't affect others tied to your account.
- Email address used when subscribing to Tebex
- Access to the email account used at sign-up (to receive cancellation links or access login links)
- Access to Tebex payment history via https://checkout.tebex.io/payment-history to manage or cancel subscriptions
- Subscription cancellation link from a Tebex confirmation or renewal email (if cancelling from an email)
- Login link sent to your email by Tebex for accessing your payment history (authentication required)
- Username, email, UUID, or IP address (may be required for account lookup if contacting Tebex support)
- Access to Tebex store control panel (if cancelling a store owner plan)
We've actually written a step by step guide on how to get a refund from Tebex. Check it out!
The Easiest Way to Cancel Tebex
If you’re frustrated trying to cancel your subscription, membership, or bill from Tebex—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Tebex?
TEBEX, TEBEX*GAMESERVER, TEBEX*DIGITAL, TEBEX*ONLINE, TEBEX*PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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