2 - Log in to your account using your email and password.
3 - Locate the subscription you wish to cancel in your payment history.
4 - Click on the Cancel button next to the subscription.
5 - Follow any additional prompts to confirm the cancellation.
How to Cancel Tebex on email
1 - Open the email confirmation you received upon subscribing.
2 - Look for a cancel link or button within the email.
3 - Click the cancel link to cancel your subscription.
Tebex is a service that helps people and businesses sell digital products, especially for game servers, by managing payments and subscriptions. If you see a charge from Tebex, it might be because you signed up for a game-related subscription or bought something through their platform. Tebex makes it easy for customers to manage their subscriptions, see their payment history, and even update or cancel on their own. They also handle payments securely and retry payments if there’s a problem, so everything runs smoothly.
Cancelling a subscription on Tebex is relatively straightforward because customers receive a cancellation link via email with each subscription renewal, allowing easy management. Additionally, customers can use a self-service tool or downgrade their plan from the control panel; support is also available if needed, making the process user-friendly.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Tebex subscription.
How to Contact Tebex
If you need assistance, here's how you can get in touch with Tebex's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Tebex Refund
Cancel immediately after renewal to use the remaining paid period but avoid further charges.
Access your payment history directly at Tebex's checkout payment history page to manually stop subscriptions.
Use clear, firm language if contacting support or server admins, stating you want the subscription stopped effective immediately.
Escalate by emailing relevant platform or hosting abuse contacts if ignored or service is not stopped.
Downgrade to the starter plan when trying to stop payments completely, as a method to cancel subscription within Tebex control panel.
Keep records of cancellation attempts including screenshots of your subscription status and communication.
Avoid relying on forums or ticket responses alone, go directly to subscription/payment history to cancel.
Some users have suggested creating a new store to circumvent problematic subscriptions if original cancellation is problematic, though this is a more extreme workaround.
Be aware that some features or refunds may not be honored, so plan cancellation carefully and early.
Watch timing of billing cycles and cancel just after billing to maximize use but avoid extra charges.
Why Do People Request Refunds from Tebex
Accidental purchases where the buyer did not intend to buy a product or service.
Discontinuation of servers causing loss of access to purchased virtual items.
Ban from the platform due to rule violations, leading to ineligibility for service and refund requests.
Misunderstanding of digital product nature where customers expect real-world value or exchanges.
Change of mind after purchasing virtual goods or subscriptions.
Delayed or poor customer support causing dissatisfaction and refund requests.
Scams or fraudulent transactions leading to refund disputes.
Technical issues preventing access to purchased items or services.
Tebex Refund Script
Script
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Dear Tebex, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Tebex Refund Policy
Tebex allows customers to cancel their subscriptions easily through a cancellation link sent in their subscription emails or via their payment provider account. Customers must keep these emails to manage subscription cancellations themselves, but Tebex can also assist with cancellations for Tebex Checkout stores if contacted. Store owners and customers have full control over subscription management including cancellation.
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The Easiest Way to Get a Tebex Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Tebex—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Tebex allows you to cancel your subscription at any time by clicking the cancel button in the emails they send you or by visiting their payment history page. Upon cancellation, no further subscription payments will be taken, and there are no early cancellation fees, lock-ins, or contracts preventing immediate cancellation. However, be aware that refunds are generally not provided after cancellation, and any refund obligations or fees mostly relate to disputes, chargebacks, or specific refund cases handled by the platform.
Accidental purchases where the buyer did not intend to buy a product or service.
Discontinuation of servers causing loss of access to purchased virtual items.
Ban from the platform due to rule violations, leading to ineligibility for service and refund requests.
Misunderstanding of digital product nature where customers expect real-world value or exchanges.
Change of mind after purchasing virtual goods or subscriptions.
Delayed or poor customer support causing dissatisfaction and refund requests.
Scams or fraudulent transactions leading to refund disputes.
Technical issues preventing access to purchased items or services.
Email address used when subscribing to Tebex
Access to the email account used at sign-up (to receive cancellation links or access login links)
Access to Tebex payment history via https://checkout.tebex.io/payment-history to manage or cancel subscriptions
Subscription cancellation link from a Tebex confirmation or renewal email (if cancelling from an email)
Login link sent to your email by Tebex for accessing your payment history (authentication required)
Username, email, UUID, or IP address (may be required for account lookup if contacting Tebex support)
Access to Tebex store control panel (if cancelling a store owner plan)
Before cancelling a subscription, membership, or bill for Tebex, be aware that cancelling your plan downgrades your store to the free Starter plan, and no further subscription charges will be made. Your store loses access to any premium features included in higher-tier plans, such as additional customization, integrations, or advanced tools specific to Plus or higher plans. Prepaid bulk plans (like multiple months of Plus) are non-refundable for unused time, so cancellations do not get you a refund. Also, if your subscription payment fails, Tebex retries billing three times before automatically cancelling and downgrading your store. Lastly, subscription plans are store-specific, so cancelling one store's subscription won't affect others tied to your account.
Tebex allows customers to cancel their subscriptions easily through a cancellation link sent in their subscription emails or via their payment provider account. Customers must keep these emails to manage subscription cancellations themselves, but Tebex can also assist with cancellations for Tebex Checkout stores if contacted. Store owners and customers have full control over subscription management including cancellation.
To cancel your subscription with Tebex, you will need to access their Payment History Portal where you can manage and cancel your active subscriptions. Logging into this portal requires your account password. If you don't remember your password, you can reset it via their password reset page here: https://accounts.tebex.io/ (click 'Forgotten password?'). So yes, you do need your password, but resetting it is straightforward if you cannot recall it.
We've actually written a step by step guide on how to get a refund from Tebex. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Tebex subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Tebex account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Tebex online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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