Tokyo Treat offers a subscription service where you can receive a box of fun Japanese snacks delivered to your door. When you sign up, you are charged immediately, and then billed automatically on a monthly or every few months basis, depending on the plan you choose (like 3, 6, or 12 months). The charges happen on the same day and time for future payments, based on Japan Standard Time. So, if you see charges from Tokyo Treat, it's likely for your recurring snack box subscription that you signed up for.
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The cancellation process is clearly outlined on the Tokyo Treat help page and can be completed online via the account dashboard with just a few steps. It requires some attention to detail in confirming the cancellation and answering mandatory questions, but overall it is straightforward and user-friendly.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Tokyo Treat subscription.
How to Cancel Tokyo Treat: Step by Step
If you purchased through TokyoTreat.com:
- Navigate to the ‘Account’ page in your profile.
- Open the ‘My Subscriptions’ menu to view all your active subscriptions.
- Select the specific subscription plan that you wish to cancel.
- Under the ‘My Plan’ tab, scroll down to the bottom of the page.
- Click on the ‘Cancel Subscription’ button and follow the prompts to confirm your cancellation.
If you need assistance, here's how you can get in touch with Tokyo Treat's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Tokyo Treat Refund
- Contact customer support directly using the original purchase email and order number, especially if no account was created.
- Provide detailed shipping information if email discrepancies exist to assist support in locating your subscription.
- Request cancellation in clear, firm language emphasizing that you do not authorize future charges.
- Escalate by mentioning intent to dispute charges with your bank if Tokyo Treat support is unresponsive.
- Contact your bank or credit card company to block or stop recurring payments if cancellation through Tokyo Treat fails.
- Cancel credit card as a last resort to prevent further billing if all other attempts fail.
- Timing matters: attempt cancellation at least several days before the next billing date to avoid automatic renewal.
- Keep proof of all communications in case you need to escalate to your bank or dispute charges.
- Use online forums to share experience and learn from others who faced similar cancellation challenges.
Why Do People Request Refunds from Tokyo Treat
- Automatic renewal charges without clear notification cause surprise and frustration.
- Poor customer service with unhelpful responses and refusal to issue refunds.
- Non-delivery or delayed shipment of boxes leading to dissatisfaction.
- Misleading "Cancel anytime" policy with fine print stating payments are final and non-refundable.
- Expensive shipping costs that are not clearly communicated upfront.
- Subscription system errors causing issues with changing plans or removing promo codes.
- Loss of discounts or benefits when canceling subscriptions.
- Undisclosed extra charges such as customs fees that surprise customers.
- Wrong shipping addresses causing delivery failures and refund requests.
- Untracked or very slow shipping that takes 60 to 90 days, especially for some countries.
- Dissatisfaction with snack selection including tastes (e.g., "too much strawberry") or quality complaints.
- Feeling of being unable to control or stop subscription due to subscription management problems.
- Frustration with lack of promotional items promised but not delivered.
Tokyo Treat Refund Script
Script
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Dear Tokyo Treat, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Tokyo Treat Refund Policy
Tokyo Treat's cancellation policy requires customers to cancel their subscription before the renewal date to avoid future charges. Payments for boxes and services are final and non-refundable. To cancel, customers must navigate to their account, view active subscriptions, select the subscription to cancel, and follow the prompts for cancellation confirmation. Once canceled, no further charges will occur.
The Easiest Way to Get a Tokyo Treat Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Tokyo Treat—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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