Tovala is a company that offers a meal subscription service paired with a smart oven that makes cooking easy. You get weekly deliveries of fresh, pre-prepared meals that are ready to cook quickly with the Tovala oven. You can choose how many meals to receive, and you can skip weeks or pause your meal plan if needed. If you bought the oven at a discount, you might have a commitment to order meals for a certain number of weeks, but after that, you can take breaks or pause your subscription anytime from the app or website, and billing happens weekly based on your selected meals.
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It is relatively easy to cancel the subscription through the Tovala app by navigating to Settings, Manage Deliveries, and then Delivery Settings where users can pause or cancel deliveries. However, users must be mindful of the cancellation deadline which is Wednesday at 6 p.m. CT the week before the scheduled delivery, or the cancellation will only take effect the following week, adding a slight complexity to the process.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Tovala subscription.
How to Cancel Tovala: Step by Step
If you purchased through Tovala.com:
- Sign into your Tovala account.
- Go to the Settings section.
- Select Manage Deliveries.
- Click on Delivery Settings.
- Select Cancel Deliveries.
- Confirm the cancellation before the deadline of Wednesday at 6 p.m. CT to avoid being charged for the next delivery.
If you need assistance, here's how you can get in touch with Tovala's support team.
Tips and Tricks for Getting a Tovala Refund
- Cancel immediately after contract fulfillment to avoid further charges.
- Call during business hours to talk to a live person; chat support is often AI and less helpful during nights/weekends.
- Use polite but firm language emphasizing dissatisfaction with meal options and quality to justify cancellation.
- Request credits or refunds for spoiled or unsatisfactory meals before cancelling to reduce final costs.
- Use the subscription management settings to pause or skip weeks if planning to cancel but want to delay final cancellation.
- If cancellation gets difficult, escalate by threatening to report to the Better Business Bureau.
- Email customer support directly using the registered email with clear request for cancellation.
- Provide full name and contact details when requesting cancellation to streamline processing.
- Blocking credit card charges is a last-resort tactic but may require obtaining a new credit card afterward.
- Some users have found success by spending remaining credits before cancelling to maximize value.
Why Do People Request Refunds from Tovala
- No place to input allergies in app/website, resulting in receiving meals with allergens.
- Support's allergy solutions insufficient, offering credits rather than preventing shipment of allergen meals.
- Shipping and packing quality issues, including damaged boxes and contamination (e.g., raw chicken juice spilled).
- Frequent discarding of damaged or contaminated boxes, despite receiving credits.
- High cost of packing and shipping ($10+ per box).
- Portion sizes often too small and not satisfying as full meals.
- High sodium content in many meals.
- Boxes often delivered upside down or on their side, causing damage.
- Auto orders sending unwanted meals, including those with allergens; users prefer skipping weeks over auto-purchasing.
- Pricing too high, especially for some meal types like vegetarian options.
- Limited fish/vegetarian options, leading to repetitive meals for those with dietary restrictions.
- Upselling on non-chicken meal options.
- Too many protein plus carb meal options; lack of side dish choices.
- Severe shipping issues leading some users to cancel early after initial subscription period.
Tovala Refund Script
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Dear Tovala, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Tovala Refund Policy
Tovala's subscription and membership cancellation policy requires Eligible Customers to manually cancel their account or subscription meal plan prior to the Skipping Deadline (Wednesday at 6 p.m. CT before the order week) to avoid charges for additional meals beyond the commitment. Customers can pause or skip deliveries within deadlines but cancellations after the cut-off (Thursday 12 p.m. CT) may not be refunded or credited. Subscriptions automatically renew unless canceled through account settings and no prorated refunds are given for early termination.
The Easiest Way to Get a Tovala Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Tovala—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Tovala charges may appear on your statement as: Tovala Maestro Food Co. Maestro Food Co. dba Tovala
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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