1 - Log into your Tradovate account at tradovate.com.
Click on Application Settings at the top-right corner of the screen.
2 - Select the Subscriptions tab from the top menu.
3 - You will see all active subscriptions listed. Locate the subscription you wish to cancel.
4 - Click on the Cancel Subscription button next to the subscription you want to cancel.
5 - A confirmation dialog will appear. Confirm your cancellation by following the on-screen instructions.
How to Cancel Tradovate on If you subscribed through a mobile app:
1 - Open the app on your mobile device.
2 - Log into your account.
3 - Go to Account Settings.
4 - Find the Subscriptions section.
5 - Select the subscription you want to cancel.
6 - Tap on Cancel Subscription and confirm the cancellation.
How to Cancel Tradovate on a payment processor
1 - Log into your account on the payment processor's website.
2 - Find the subscription management section.
3 - Locate the Tradovate subscription.
4 - Click on Cancel Subscription.
5 - Follow the instructions to confirm the cancellation.
Tradovate is a company that offers a modern online platform for trading futures contracts with low-cost options. They have a free plan where you only pay commissions when you trade, and paid subscription plans that lower your trading costs even more. You might see billing from them if you subscribe to their monthly plan for $99 or choose a one-time lifetime plan, which gives you the best rates. Their platform works across many devices and includes helpful tools for traders, making it easy to trade futures without monthly software fees.
Cancelling a Tradovate subscription is relatively straightforward as it can be done through the user's account settings on the Tradovate website. The process involves logging into the account, navigating to the subscription section, and cancelling the renewal, which is not time-consuming or complex.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Tradovate subscription.
How to Contact Tradovate
If you need assistance, here's how you can get in touch with Tradovate's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Tradovate Refund
Start cancellations late on a Friday or late at night to reduce the chance of immediate pushback or follow-up calls.
Use direct, clear language like "I want to cancel my subscription/membership effective immediately." Avoid overly apologetic or tentative language.
Attempt self-service cancellation options first via the Tradovate application or settings to avoid escalation.
If no online cancellation option, insist on transferring to a supervisor or higher-tier support to finalize cancellation.
Refer to previous customer service replies or emails that confirm how to cancel or that mention no refunds are given, showing you are informed.
Keep your account balance low or at zero to limit active trading or subscriptions; some users note Tradovate closes zero-balance accounts automatically.
Be persistent with follow-up messages or calls if the cancellation does not process within a reasonable time.
Avoid signing up for auto-renew subscriptions if planning to cancel soon, as some users find manual renewal easier to control.
Document all cancellation requests and responses for proof in case of billing disputes.
Why Do People Request Refunds from Tradovate
High commissions and additional hidden charges including expensive monthly fees for market data and Trading View connections.
Poor customer support with unresponsive phone support, being kicked out of chat, and unresolved billing errors.
Platform and app usability issues such as frequent sign-ins, freezing, locking, disappearing indicators, and glitches.
Inability to exit trades or access emergency stops leading to significant losses.
Account restrictions and closures especially for users outside the US causing withdrawal complications.
Subscription charges happening irregularly (e.g., every 4 days instead of monthly) and difficulties cancelling subscriptions.
Trades executed without user initiation and inconsistent order handling causing unwanted liquidations.
Frustration with trading rules after passing evaluation accounts making it hard to receive payouts.
Difficulties withdrawing funds due to withdrawal method restrictions and locked funds.
Overall dissatisfaction with platform reliability and trading experience leading users to switch brokers.
Tradovate Refund Script
Script
Copy
Dear Tradovate, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Tradovate
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Tradovate Refund Policy
Tradovate's pricing plans may be suspended or cancelled automatically if there are insufficient funds in the trading account or credit card, switching the account to Membership-Free. Renewals charge the full subscription fee without prorated credits for unused time, though prorated credits do apply for upgrades. Trial subscribers can let their trial expire without continuing to a paid plan.
Get help with your refund
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The Easiest Way to Get a Tradovate Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Tradovate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
You can typically cancel your Tradovate subscription, membership, or billing at any time without lock-in contracts, early cancellation fees, or gimmicks. However, Tradovate does not offer refunds for account plan subscriptions, meaning if you cancel, you can continue to use the subscription until the end of the billing period but will not be refunded for the current period. Cancellation typically requires contacting support or following cancellation steps in your account dashboard.
High commissions and additional hidden charges including expensive monthly fees for market data and Trading View connections.
Poor customer support with unresponsive phone support, being kicked out of chat, and unresolved billing errors.
Platform and app usability issues such as frequent sign-ins, freezing, locking, disappearing indicators, and glitches.
Inability to exit trades or access emergency stops leading to significant losses.
Account restrictions and closures especially for users outside the US causing withdrawal complications.
Subscription charges happening irregularly (e.g., every 4 days instead of monthly) and difficulties cancelling subscriptions.
Trades executed without user initiation and inconsistent order handling causing unwanted liquidations.
Frustration with trading rules after passing evaluation accounts making it hard to receive payouts.
Difficulties withdrawing funds due to withdrawal method restrictions and locked funds.
Overall dissatisfaction with platform reliability and trading experience leading users to switch brokers.
Tradovate account login credentials (username and password)
Access to the Tradovate platform or web portal (to access Application Settings and manage subscriptions)
Knowledge of which subscription, plan, add-on, or data service you want to cancel
Awareness of any outstanding balances or bills to ensure the account is not in arrears
Banking or withdrawal information (if needing to withdraw remaining funds before account closure)
Contact or support ticket information for Tradovate support if issues arise
Understanding of auto-renewal or billing cycles to avoid unnecessary charges
Confirmation of cancellation or final receipt of cancellation for your own records
Before cancelling a subscription, membership, or bill with Tradovate, know that cancellation is typically done through the Application Settings in your Tradovate account. When you cancel an add-on subscription, you generally retain access to that add-on for the remainder of the paid subscription period. Cancelling market data subscriptions means you will lose live market data access, which is critical for real-time trading activities. Also, be aware that some subscriptions automatically renew unless you cancel prior to the renewal date, so cancellation timing can impact billing.
Tradovate's pricing plans may be suspended or cancelled automatically if there are insufficient funds in the trading account or credit card, switching the account to Membership-Free. Renewals charge the full subscription fee without prorated credits for unused time, though prorated credits do apply for upgrades. Trial subscribers can let their trial expire without continuing to a paid plan.
To cancel your Tradovate subscription, you need to be logged into your account, which implies that you will need your password. If you have forgotten your password, you can reset it at the following URL: https://support.tradovate.com/s/article/Username-Recovery-Password-Reset-Tradovate. There is no evidence of phone or chat support that allows cancellation without logging in. Therefore, having your password or resetting it is necessary to cancel your subscription on Tradovate.
We've actually written a step by step guide on how to get a refund from Tradovate. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Tradovate subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Tradovate account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Tradovate online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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