1 - Log in to your account at Trustpilot.com by clicking "Log in" in the top right corner and entering your account details.
2 - Navigate to your Account Settings.
3 - To cancel your subscription, send an email to cancellation@trustpilot.com at least 30 days before your current subscription period ends.
4 - Wait for a confirmation email regarding your cancellation.
How to Cancel Trustpilot on a third party (like Apple or Google Play)
1 - Open the relevant app store (Apple App Store or Google Play Store).
2 - Go to your Account settings or subscriptions section.
3 - Locate the Trustpilot subscription in the list of active subscriptions.
4 - Select Cancel Subscription and follow the provided steps.
Trustpilot offers subscription plans for businesses to collect and manage customer reviews, starting with a free plan that allows 50 review invitations per month and going up to paid plans with features like marketing tools, analytics, and integrations. These subscriptions come with a yearly contract and can be billed monthly or annually, with prices starting around $339/month for the basic paid plan. If you see billing from Trustpilot, it’s likely because a business is using their services to handle online reviews and customer feedback. Even if the subscription stops, the reviews stay visible on the business's Trustpilot profile.
Cancelling a Trustpilot subscription requires sending an email at least 30 days before the current subscription period ends. Users report difficulty in actually stopping payments and receiving collection threats even after attempting cancellation, indicating high effort needed to fully resolve.
Estimated Time
On average, it takes 40 minutes0040 minutes to cancel a Trustpilot subscription.
How to Contact Trustpilot
If you need assistance, here's how you can get in touch with Trustpilot's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Trustpilot Refund
Stop payments and block cards linked to the subscription, though it may lead to collection attempts.
Ignore official cancellation channels as these are often unresponsive; user consensus suggests persistence elsewhere.
Use veiled threats or firm language in communications, such as pleading inability to pay or threatening to remove Trustpilot branding from your digital presence.
Time cancellations close to billing cycle end or after renewal dates to avoid additional charges.
Prepare for escalation where the company might threaten legal action or use intimidation tactics; stay calm and document everything.
Dispute charges with your bank or credit card company if payments continue despite cancellation attempts.
Utilize public forums like Reddit for collective advice and shared strategies which have worked for others.
Look for alternative free options like replacing Trustpilot reviews with Google reviews to lessen dependency.
Be persistent and patient, as successful cancellation often requires repeated contact attempts, sometimes over weeks or months.
Why Do People Request Refunds from Trustpilot
Too much focus on acquisition over retention, neglecting loyal customers.
No longer delivering the same value (lower quality or restricted options).
Lack of options to change or edit subscriptions; inflexible plans.
Increased prices without corresponding value improvement.
Customers do not use the products after subscribing.
Customers trying to cut down on costs or financial changes.
Customers find cheaper competitors.
Competitors offering better services or products that fulfill customer needs.
Bad customer experience, such as poor or delayed support.
Trustpilot Refund Script
Script
Copy
Dear Trustpilot, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Trustpilot
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0 reviews
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Trustpilot Refund Policy
Trustpilot subscriptions typically run for 12 months and automatically renew unless canceled with at least 30 days' notice before the end of the current subscription period by emailing cancellation@trustpilot.com (if purchased directly) or notifying your partner if applicable. You retain access for the remainder of the paid period and are responsible for the full subscription fee; generally, no refunds are issued for early cancellation. Trustpilot may also suspend or terminate subscriptions under certain conditions, such as breach of terms or non-payment.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Trustpilot Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Trustpilot—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Trustpilot requires you to notify them at least 30 days before your current subscription period ends to cancel, so you can't cancel immediately without this advance notice. You remain responsible for fees for the entire subscription period even after sending the cancellation, and access stays active until the period ends. There are no early cancellation refunds or credits, and subscriptions typically auto-renew annually unless properly cancelled, which can feel like a lock-in if you're not vigilant about timing your cancellation. To cancel, you must email cancellation@trustpilot.com.
Too much focus on acquisition over retention, neglecting loyal customers.
No longer delivering the same value (lower quality or restricted options).
Lack of options to change or edit subscriptions; inflexible plans.
Increased prices without corresponding value improvement.
Customers do not use the products after subscribing.
Customers trying to cut down on costs or financial changes.
Customers find cheaper competitors.
Competitors offering better services or products that fulfill customer needs.
Bad customer experience, such as poor or delayed support.
Account holder's name
Company name or organization details
Email address associated with the Trustpilot account
Subscription or plan type
Reason for cancellation (optional but helpful)
Written request for cancellation (typically sent to cancellation@trustpilot.com)
Notice given at least 30 days before renewal
Before canceling a Trustpilot subscription or membership, know that you must provide at least 30 days' notice before the subscription period ends. After cancellation, you will still have access to the subscription services for the remainder of the paid period, but once that ends, you'll only have access to Trustpilot's free plan services. You remain responsible for paying all fees for the current subscription period even after cancellation, and no refunds are usually provided unless Trustpilot terminates your subscription for conflicting business values. Also, note that certain terms such as liability and confidentiality continue to apply even after cancellation.
Trustpilot subscriptions typically run for 12 months and automatically renew unless canceled with at least 30 days' notice before the end of the current subscription period by emailing cancellation@trustpilot.com (if purchased directly) or notifying your partner if applicable. You retain access for the remainder of the paid period and are responsible for the full subscription fee; generally, no refunds are issued for early cancellation. Trustpilot may also suspend or terminate subscriptions under certain conditions, such as breach of terms or non-payment.
To cancel your Trustpilot subscription, you need to log into your account, which requires your password. Cancellation settings are typically found in your account settings or subscription preferences. If you don't remember your password, you can reset it at this URL: https://trustpilot.com/reset-password. There doesn't appear to be a way to cancel the subscription without authenticating first, such as through phone or chat support without a password.
We've actually written a step by step guide on how to get a refund from Trustpilot. Check it out!
The cancellation process typically takes about 40 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Trustpilot subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Trustpilot account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Trustpilot online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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