Trustpilot offers subscription plans for businesses to collect and manage customer reviews, starting with a free plan that allows 50 review invitations per month and going up to paid plans with features like marketing tools, analytics, and integrations. These subscriptions come with a yearly contract and can be billed monthly or annually, with prices starting around $339/month for the basic paid plan. If you see billing from Trustpilot, it’s likely because a business is using their services to handle online reviews and customer feedback. Even if the subscription stops, the reviews stay visible on the business's Trustpilot profile.
Difficulty
12345678910
Easy Medium Very Hard
Cancelling a Trustpilot subscription requires sending an email at least 30 days before the current subscription period ends. Users report difficulty in actually stopping payments and receiving collection threats even after attempting cancellation, indicating high effort needed to fully resolve.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Trustpilot subscription.
How to Cancel Trustpilot: Step by Step
If you purchased through Trustpilot directly:
- Log in to your account at Trustpilot.com by clicking "Log in" in the top right corner and entering your account details.
- Navigate to your Account Settings.
- To cancel your subscription, send an email to cancellation@trustpilot.com at least 30 days before your current subscription period ends.
- Wait for a confirmation email regarding your cancellation.
If you purchased through a third party (like Apple or Google Play):
- Open the relevant app store (Apple App Store or Google Play Store).
- Go to your Account settings or subscriptions section.
- Locate the Trustpilot subscription in the list of active subscriptions.
- Select Cancel Subscription and follow the provided steps.
If you need assistance, here's how you can get in touch with Trustpilot's support team.
Tips and Tricks for Getting a Trustpilot Refund
- Stop payments and block cards linked to the subscription, though it may lead to collection attempts.
- Ignore official cancellation channels as these are often unresponsive; user consensus suggests persistence elsewhere.
- Use veiled threats or firm language in communications, such as pleading inability to pay or threatening to remove Trustpilot branding from your digital presence.
- Time cancellations close to billing cycle end or after renewal dates to avoid additional charges.
- Prepare for escalation where the company might threaten legal action or use intimidation tactics; stay calm and document everything.
- Dispute charges with your bank or credit card company if payments continue despite cancellation attempts.
- Utilize public forums like Reddit for collective advice and shared strategies which have worked for others.
- Look for alternative free options like replacing Trustpilot reviews with Google reviews to lessen dependency.
- Be persistent and patient, as successful cancellation often requires repeated contact attempts, sometimes over weeks or months.
Why Do People Request Refunds from Trustpilot
- Too much focus on acquisition over retention, neglecting loyal customers.
- No longer delivering the same value (lower quality or restricted options).
- Lack of options to change or edit subscriptions; inflexible plans.
- Increased prices without corresponding value improvement.
- Customers do not use the products after subscribing.
- Customers trying to cut down on costs or financial changes.
- Customers find cheaper competitors.
- Competitors offering better services or products that fulfill customer needs.
- Bad customer experience, such as poor or delayed support.
Trustpilot Refund Script
Script
Copy
Dear Trustpilot, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Trustpilot Refund Policy
Trustpilot subscriptions typically run for 12 months and automatically renew unless canceled with at least 30 days' notice before the end of the current subscription period by emailing cancellation@trustpilot.com (if purchased directly) or notifying your partner if applicable. You retain access for the remainder of the paid period and are responsible for the full subscription fee; generally, no refunds are issued for early cancellation. Trustpilot may also suspend or terminate subscriptions under certain conditions, such as breach of terms or non-payment.
The Easiest Way to Get a Trustpilot Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Trustpilot—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
TRUSTPILOT TRUSTPILOT.COM TRUSTPILOT*COM TRUSTPILOT EU TRUSTPILOT BSP TRSTPILOT TP PLATFORM TP*TRUSTPILOT TP TRUSTPILOT
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
