Ulta Beauty is a store that sells beauty products like makeup, skincare, and hair care. They offer an easy subscription service called Replenish & Save where you can get your favorite products delivered automatically at your chosen schedule, saving you 5% and free shipping. You can manage, pause, or cancel this subscription anytime without fees, and you get reminders before each shipment. So if you see a charge from Ulta Beauty, it might be from this subscription service that makes sure you never run out of your go-to products.
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Cancelling a subscription on Ulta Beauty is straightforward, requiring only logging into the account, navigating to the subscription management section, and clicking cancel with confirmation. The steps are clearly outlined on their website, making the process user-friendly and quick.
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How to Cancel Ulta Beauty: Step by Step
If you purchased through Ulta Beauty directly:
- Contact Ulta Beauty Guest Services at 866-983-ULTA (8582).
- Provide your membership details to the representative.
- Request cancellation of your Ulta Beauty Rewards® Membership.
- Confirm cancellation and note that any unused points in your account will be forfeited.
If you purchased through the Replenish & Save subscription:
- Log in to your ulta.com account or open the Ulta Beauty app.
- Navigate to the Replenish Manager in the menu.
- Select the product subscription you wish to cancel.
- Click the link to cancel the subscription.
- Confirm the cancellation by clicking Cancel Subscription.
- Check your email for a confirmation of the cancellation from Ulta.
- Ensure you cancel before the deadline mentioned in your shipment reminder email to avoid charges.
Tips & Tricks for Canceling Ulta Beauty
- Be persistent and document every interaction: Keep records of emails, chats, and calls to create a timeline of cancellation attempts.
- Use firm but polite language: Clearly state you want to cancel to avoid ambiguity; mention you do not want further charges.
- Threaten to dispute charges with your credit card company: Many users found this escalates the process and often forces a resolution.
- Cancel well before the next billing cycle: Timing your cancellation requests with enough lead time helps ensure you are not charged again.
- Check your account and bank statements regularly: To confirm cancellation and identify any unauthorized charges early.
- Remove or avoid saving payment information on your Ulta account: Some users suggest this prevents accidental or automatic renewals.
- Use multiple contact methods if needed: Email, customer service phone lines, social media direct messages, and even public posts can get attention.
- Request a confirmation number or email: Get proof your cancellation request was received and processed.
- Leverage online community advice: Forums like Reddit can provide up-to-date user experiences and new tactics discovered by other customers.
Ulta Beauty Customer Service Info
If you need assistance, here's how you can get in touch with Ulta Beauty's support team.
Cancel Ulta Beauty Script
Script
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Dear Ulta Beauty Team,
I hope this message finds you well. I would like to request the cancellation of my subscription for Replenish & Save at your earliest convenience. Due to changes in my needs, I find that I will no longer be requiring this service.
Thank you for your assistance in this matter. Please confirm the cancellation at your earliest convenience.
Best regards.
Frequently Asked Questions
Ulta Beauty's Replenish & Save subscription can be managed or canceled anytime through the Replenish Manager on ulta.com or the Ulta Beauty app, but cancellation must be made before the shipment reminder email deadline to avoid being charged. Members can cancel their Ulta Beauty Rewards membership anytime by contacting Guest Services, but forfeiting any unused points upon cancellation. Ulta may also suspend or cancel subscriptions at any time, charging only for orders already shipped or processing.
To cancel your Ulta Beauty Rewards membership, you need to contact Ulta Beauty Guest Services either by phone at 866-983-8582 or by visiting their guest services page. They do not explicitly mention needing your account password for cancellation over the phone, but since the membership requires a login with a password, having your account credentials may be helpful. If you need to reset your password, you can do so at Ulta's password reset page: https://www.ulta.com/account/forgot-password. Hence, while you may not strictly need your password to cancel via phone support, having it or resetting it online can facilitate managing your subscription.
- Item missing from delivery: Customers report items like perfume or gifts missing from packages but Ulta often refuses refunds or claims with the courier.
- Refund delays and issues: Refunds not showing up promptly; sometimes refunds appear as bank credits causing confusion.
- Subscription cancellation deadlines: Customers must cancel before shipment deadline; missing this causes unwanted charges.
- Account restrictions: Some customers report being blocked or restricted from ordering online due to disputes or account flags.
- Order cancellation by Ulta: Orders sometimes canceled due to system errors or coupon issues, frustrating customers.
- Poor customer service communication: Complaints on unhelpful responses or refusal to escalate refund/reshipment requests.
- Perceived unfair treatment: Customers feel treated like scammers or that Ulta waits out return windows to avoid refunding.
Ulta Beauty allows you to cancel your subscription at any time through their Replenish Manager on ulta.com or the Ulta Beauty app. However, you must cancel before the deadline in your shipment reminder email (sent 3 days before order creation) to avoid being charged for the upcoming order, as any cancellation after the deadline will result in an automatic charge and shipment. There are no contracts, lock-ins, or early-cancellation fees, but missing the cancellation deadline is a key "landmine" to be aware of.
Before cancelling your Ulta Beauty subscription or membership, know that any unused rewards points in your account will be forfeited and cannot be redeemed after cancellation. You must cancel your Replenish & Save subscription before the deadline in the shipment reminder email (sent 3 days before order processing), or you will be charged for that upcoming order. Cancellation can be done through the Replenish Manager on ulta.com or the Ulta Beauty app, and you'll receive a confirmation email. Additionally, cancelling means losing access to any subscription-specific perks and you should ensure you understand that future changes to terms require your acceptance or cancellation.
- Ulta Beauty account login information (email and password)
- Access to Ulta.com or the Ulta Beauty app
- Name and details of the subscription or membership you wish to cancel (e.g., Replenish & Save product or Ulta Beauty Rewards Membership)
- Phone number for Ulta Beauty Guest Services: 866-983-ULTA (8582) (for Rewards Membership cancellation)
- Knowledge of shipment reminder deadline (for subscription cancellations—needed to avoid being billed for the next shipment)
- Ability to navigate to "Replenish Manager" in your account (for product subscription cancellation)
- Confirmation email address (to confirm successful cancellation)
- Awareness that points or credits may be forfeited upon membership cancellation
We've actually written a step by step guide on how to get a refund from Ulta Beauty. Check it out!
The Easiest Way to Cancel Ulta Beauty
If you’re frustrated trying to cancel your subscription, membership, or bill from Ulta Beauty—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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