Can I Cancel Ulta Beauty at Any Time?

Ulta Beauty allows you to cancel your subscription at any time through their Replenish Manager on ulta.com or the Ulta Beauty app. However, you must cancel before the deadline in your shipment reminder email (sent 3 days before order creation) to avoid being charged for the upcoming order, as any cancellation after the deadline will result in an automatic charge and shipment. There are no contracts, lock-ins, or early-cancellation fees, but missing the cancellation deadline is a key "landmine" to be aware of.

Why Do People Cancel Ulta Beauty?

Item missing from delivery: Customers report items like perfume or gifts missing from packages but Ulta often refuses refunds or claims with the courier.Refund delays and issues: Refunds not showing up promptly; sometimes refunds appear as bank credits causing confusion.Subscription cancellation deadlines: Customers must cancel before shipment deadline; missing this causes unwanted charges.Account restrictions: Some customers report being blocked or restricted from ordering online due to disputes or account flags.Order cancellation by Ulta: Orders sometimes canceled due to system errors or coupon issues, frustrating customers.Poor customer service communication: Complaints on unhelpful responses or refusal to escalate refund/reshipment requests.Perceived unfair treatment: Customers feel treated like scammers or that Ulta waits out return windows to avoid refunding.

What Information Do I Need to Cancel Ulta Beauty?

Ulta Beauty account login information (email and password) Access to Ulta.com or the Ulta Beauty app Name and details of the subscription or membership you wish to cancel (e.g., Replenish & Save product or Ulta Beauty Rewards Membership) Phone number for Ulta Beauty Guest Services: 866-983-ULTA (8582) (for Rewards Membership cancellation) Knowledge of shipment reminder deadline (for subscription cancellations—needed to avoid being billed for the next shipment) Ability to navigate to "Replenish Manager" in your account (for product subscription cancellation) Confirmation email address (to confirm successful cancellation) Awareness that points or credits may be forfeited upon membership cancellation

What Should I Know Before Cancelling Ulta Beauty?

Before cancelling your Ulta Beauty subscription or membership, know that any unused rewards points in your account will be forfeited and cannot be redeemed after cancellation. You must cancel your Replenish & Save subscription before the deadline in the shipment reminder email (sent 3 days before order processing), or you will be charged for that upcoming order. Cancellation can be done through the Replenish Manager on ulta.com or the Ulta Beauty app, and you'll receive a confirmation email. Additionally, cancelling means losing access to any subscription-specific perks and you should ensure you understand that future changes to terms require your acceptance or cancellation.

What is Ulta Beauty's Cancellation Policy?

Ulta Beauty's Replenish & Save subscription can be managed or canceled anytime through the Replenish Manager on ulta.com or the Ulta Beauty app, but cancellation must be made before the shipment reminder email deadline to avoid being charged. Members can cancel their Ulta Beauty Rewards membership anytime by contacting Guest Services, but forfeiting any unused points upon cancellation. Ulta may also suspend or cancel subscriptions at any time, charging only for orders already shipped or processing.

Do I Need My Ulta Beauty Password to Cancel?

To cancel your Ulta Beauty Rewards membership, you need to contact Ulta Beauty Guest Services either by phone at 866-983-8582 or by visiting their guest services page. They do not explicitly mention needing your account password for cancellation over the phone, but since the membership requires a login with a password, having your account credentials may be helpful. If you need to reset your password, you can do so at Ulta's password reset page: https://www.ulta.com/account/forgot-password. Hence, while you may not strictly need your password to cancel via phone support, having it or resetting it online can facilitate managing your subscription.

Can I Get a Refund from Ulta Beauty?

We've actually written a step by step guide on how to get a refund from Ulta Beauty. Check it out!

How to Cancel Your Ulta Beauty Subscription (2026)

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Cancelling a subscription on Ulta Beauty is straightforward, requiring only logging into the account, navigating to the subscription management section, and clicking cancel with confirmation. The steps are clearly outlined on their website, making the process user-friendly and quick.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Ulta Beauty subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Ulta Beauty account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Ulta Beauty online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.