Vecteezy offers two main subscription plans for unlimited access to their library of vectors, photos, and 4K videos. You can choose a yearly plan at $9 per month billed annually or a monthly plan at $14, both with a 7-day free trial. Subscriptions include features like full commercial rights, no ads, priority support, and access to an online editor. If you're getting billed by Vecteezy, it’s likely for one of these subscriptions or for on-demand credits to download individual files.
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The cancellation process involves straightforward steps: logging into the account, navigating through a drop-down menu to settings, then plan & billing, and finally selecting cancel or pause in a pop-up. These steps are simple and clearly described, indicating a relatively easy cancellation process.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Vecteezy subscription.
How to Cancel Vecteezy: Step by Step
If you purchased through Vecteezy.com:
- Log into your account.
- Click on your circular profile picture in the top right corner to activate the drop-down menu.
- Scroll down and click on the Settings link.
- Click on Plan & Billing on the left-hand side menu.
- Click the 3 small dots next to Change Plan to open a pop-up window that allows you to pause or cancel your plan.
Tips & Tricks for Canceling Vecteezy
- Start cancellation requests as soon as possible, ideally within 30 days of the subscription charge to leverage their money-back guarantee.
- Be persistent and polite in all communications with customer support; multiple follow-ups may be necessary.
- Use multiple communication channels—contact Vecteezy via their support email, contact form, phone number (1-888-473-8050), and social media platforms to increase response chances.
- Keep detailed records of all your communications, including emails, screenshots, and responses from customer service.
- Emphasize unused downloads or credits as a reason for cancellation or refund to strengthen your case.
- If paying via PayPal, use PayPal’s dispute resolution center if Vecteezy delays or denies your refund after direct attempts fail.
- Be clear and direct in your language—state explicitly that you want to cancel your subscription and request a refund if within the eligible period.
- If communication stalls, escalate your request to a complaint resolution specialist or manager.
- Consider timing your cancellation around the free trial end date or just before annual renewals to avoid unwanted charges.
- If all else fails, cancel the payment method (credit card or bank) to prevent further payments, but be aware this could impact future payments or services.
Vecteezy Customer Service Info
If you need assistance, here's how you can get in touch with Vecteezy's support team.
Cancel Vecteezy Script
Script
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Hello Vecteezy Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my budget and priorities, I have decided that I can no longer continue with my membership at this time.
I appreciate the services provided, and I hope to consider re-subscribing in the future. Please confirm the cancellation at your earliest convenience.
Thank you for your understanding!
Best regards,
Frequently Asked Questions
Vecteezy allows you to cancel your Unlimited Pro Subscription at any time through your account settings, stopping future auto-renewals while keeping your Pro benefits active until the end of the current billing cycle. They offer a 30-day money-back guarantee with refunds available if certain download conditions are met, and refund requests must be made within specific timeframes; only one refund per year is allowed, and customers should contact support for refund inquiries.
To cancel your Vecteezy subscription, you need to log into your account first, which means you will need your password. After logging in, you can go to Settings > Plan & Billing to pause or cancel your plan. If you forgot your password, you can reset it using this link: https://vecteezy.com/account/password-reset. Unfortunately, there is no option to cancel without logging in first.
- Dissatisfaction with Pro subscription or credit purchases within 30 days of purchase.
- Exceeded allowed Pro content downloads (more than 5), disqualifying refund eligibility.
- High price plans perceived as too costly, especially for beginners or students.
- Confusion or complication in using the site causing frustration.
- Accidental subscription or failure to cancel free trial resulting in unwanted charges.
- Perception of limited features or ads in free versions prompting trial then refund requests.
- Increased prices without added value or justification.
- Lack of options to change or edit subscription such as skipping or altering plans.
- Customer found better or cheaper alternatives elsewhere.
- Poor customer experience or slow support response.
- Financial reasons such as needing to cut costs.
Vecteezy allows you to cancel your Unlimited Pro subscription at any time through your account settings, and there are no lock-ins, early-cancellation fees, or contracts that prevent cancellation. However, canceling stops the auto-renewal but your benefits stay active until the end of the billing cycle, and any unused files must be deleted as you cannot stockpile downloads after cancellation. This means you should be aware that while you can stop future charges immediately, you can't use the subscription perks beyond the paid period or keep unused downloads after cancellation.
Before cancelling your Vecteezy subscription, be aware that you will lose access to all Pro features once your current billing cycle ends. While you can always re-download any content you've already downloaded by accessing your "License History," you are not allowed to stockpile unused content on your computer or devices. Any unused files must be deleted after cancellation, although files currently in use or already used in projects remain licensed and valid. Additionally, you may keep content saved locally for up to 30 days while your project is in progress, but all unused files must be removed afterward.
- Login to your Vecteezy account (username/email and password)
- Access to your Account Settings
- Navigate to Plan & Billing section in your account dashboard
- Your account email address (especially if contacting support)
- Recent charge/billing date (relevant for refund requests)
- Knowledge of current subscription plan (Unlimited Pro, etc.)
- Internet access to complete the process online
- Ability to confirm cancellation via pop-up or email (if prompted)
We've actually written a step by step guide on how to get a refund from Vecteezy. Check it out!
The Easiest Way to Cancel Vecteezy
If you’re frustrated trying to cancel your subscription, membership, or bill from Vecteezy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Vecteezy?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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