The Ultimate Step by Step Guide to Cancelling a WebstaurantStore Subscription or Membership (webstaurantstore.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
WebstaurantStore is an online supplier for restaurant and foodservice needs, offering a wide variety of products like equipment, supplies, and smallwares. They have a subscription service called WebstaurantPlus, which costs $99 a month and gives members perks like free shipping on many items and quicker order processing. If you subscribe, you might see a monthly charge for this membership, and it also offers exclusive items and a savings guarantee. They handle payments monthly and will notify you before renewing, and you can cancel anytime but benefits last until the next renewal.
Tips and Tricks for Getting a WebstaurantStore Refund
Contact customer support directly by phone if online cancellation fails—users report the website sometimes shows errors or "Page not Found" when attempting online cancellation.
Be persistent and politely escalate—insist on speaking to a supervisor or customer retention department if initial reps are unhelpful.
Document all communications and keep records of cancellation requests and any response times or callbacks.
Time your cancellation near the billing cycle to avoid unwanted charges for the next period.
Use clear and assertive language, stating you want to cancel immediately and expect confirmation by email.
Follow up with multiple channels like phone, email, and website to ensure cancellation is processed.
Check your bank or credit card statements and dispute any unauthorized charges if cancellation is ignored or delayed.
Seek help from online forums or communities where users share experiences and escalation tips specifically for WebstaurantStore cancellations.
Why Do People Request Refunds from WebstaurantStore
Unexpectedly high shipping fees that customers were not informed about or did not authorize.
Out-of-stock items and inventory issues leading to cancellations and the need to find alternative products elsewhere.
Damaged or incorrect items received, causing difficulties with returns and disputes over return shipping costs.
Poor customer service, including lack of accountability, unhelpful supervisors, and insufficient compensation or resolution.
Inability to cancel orders after they have already shipped, despite customer requests.
Frustration with company policies on cancellations and refunds.
Subscription cancellations due to dissatisfaction with service or compensation offered (e.g., store credits).
WebstaurantStore Refund Script
Script
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Dear WebstaurantStore, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
WebstaurantStore Refund Policy
WebstaurantStore's WebstaurantPlus subscription can be canceled anytime via the "Manage Subscription" tab in the WebstaurantPlus section of your account. The subscription and its benefits stay active until the next renewal date, after which it terminates. Note that fees are not pro-rated or refunded if benefits have been used during the month.
The Easiest Way to Get a WebstaurantStore Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from WebstaurantStore—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
WebstaurantStore offers a subscription called WebstaurantPlus that you can cancel at any time with no commitment or early-cancellation fees. However, after cancellation, the subscription benefits remain active until the next scheduled renewal date, and there are no prorated refunds for any unused portion of the month. So, while you can cancel anytime, be mindful that you will be billed for the full month if you cancel mid-cycle.
Unexpectedly high shipping fees that customers were not informed about or did not authorize.
Out-of-stock items and inventory issues leading to cancellations and the need to find alternative products elsewhere.
Damaged or incorrect items received, causing difficulties with returns and disputes over return shipping costs.
Poor customer service, including lack of accountability, unhelpful supervisors, and insufficient compensation or resolution.
Inability to cancel orders after they have already shipped, despite customer requests.
Frustration with company policies on cancellations and refunds.
Subscription cancellations due to dissatisfaction with service or compensation offered (e.g., store credits).
Access to your WebstaurantStore account (log in required)
Navigate to the "My Account" section
Go to the "WebstaurantPlus" or subscription management page
Locate your "Current Subscription Details"
Use the "Cancel Subscription" link in the subscription management tab
Before cancelling a WebstaurantPlus subscription on WebstaurantStore, it's important to know that you can cancel anytime through the 'Manage Subscription' tab in your account. After cancellation, your membership and benefits will continue until your next scheduled renewal date, after which the subscription will end. Keep in mind that subscription fees are not prorated or refunded if you have used benefits during the month. Cancelling means you will lose access to WebstaurantPlus benefits like free shipping and any special membership perks after your current period ends.
WebstaurantStore's WebstaurantPlus subscription can be canceled anytime via the "Manage Subscription" tab in the WebstaurantPlus section of your account. The subscription and its benefits stay active until the next renewal date, after which it terminates. Note that fees are not pro-rated or refunded if benefits have been used during the month.
To cancel a subscription on WebstaurantStore, you generally need to access the "Manage Subscription" tab in your account under "My Account," which implies that you need to log in with your password. If you have forgotten your password, you can reset it using this URL: https://www.webstaurantstore.com/resetpassword-myaccount.html. There is no indication of phone or chat support cancellation options that do not require your account password, so having access to your password or resetting it is necessary to cancel the subscription.
We've actually written a step by step guide on how to get a refund from WebstaurantStore. Check it out!
The cancellation process typically takes about 2 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your WebstaurantStore subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your WebstaurantStore account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel WebstaurantStore online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
WebstaurantStore May Show Up On Your Statement As:
WEBSTAU WEBSTAURANTSTORE THE WEBSTAURANT STORE The Webstaurant Store AffirmCard
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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