Is "ASM ONLINE SHOP" fraud?

The Guide to Understanding Why You Were Charged By “ASM ONLINE SHOP” and What To Do About It (asmodee.net)

Published

October 17, 2025

Updated

December 9, 2025

What is "ASM ONLINE SHOP"?

Asmodee is a company that brings fun and excitement with board games and tabletop games. They offer a subscription service where fans can receive new games, expansions, and exclusive content regularly, making it easy to keep your game collection fresh. If you see a charge from Asmodee on your statement, it might be for your subscription or a recent game purchase. Here’s how the billing might appear in your statement:

ASM: The initials of the merchant's name, usually identifying the company that you're purchasing from.
ONLINE: Indicates that the transaction took place over the internet, meaning you made your purchase through a website.
SHOP: Refers to the storefront or online environment where you're buying goods or services.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from asmodee?

Game Purchases: Customers may see charges for buying physical games or digital content directly from asmodee.net.
Subscriptions: Some users report charges related to subscription services for updates, expansions, or exclusive content.
In-Game Purchases: Players may incur charges from buying in-game items or passes for games associated with Asmodee.
Event Fees: Charges may occur due to fees for participating in online or in-person events hosted by Asmodee.
Pre-orders: Users might get charged for pre-ordering new titles and expansions before their official release.
Shipping Costs: For orders of physical items, shipping and handling fees can also show up as separate charges.
Account Errors: Some customers have reported unexpected charges due to account management issues or errors in the billing system.
Trial Periods: Charges might occur if a user forgets to cancel a free trial subscription before it turns into a paid service.
Refund Delays: Users sometimes see charges reappear due to delays or issues with processing refunds for returned items.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the asmodee.net via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the asmodee.net refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with asmodee.net, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

asmodee Customer Service Info

If you need assistance, here's how you can get in touch with asmodee's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@asmodee.com

Site

https://www.asmodee.us/en/support/

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What other ways do charges from asmodee show up?

ASMODEE ASMODEE.NET ASM-STORE ASMODEE-ONLINE ASMODEE-GAMES ASMODEE-TRANSACTION ASM-PURCHASE ASMODEE-ORDER ASM-DA-TKTS ASM-ACCOUNT ASMODEE-DIGITAL ASM-RETAIL ASMODEE-PAY ASMODEE-SUBSCRIPTION

The Easiest Way to Cancel asmodee

If you're frustrated trying to cancel your subscription, membership, or bill from asmodee—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.