Is CARTER'S RETAIL fraud?

• Recent Purchases: Customers may see charges due to recent purchases made on carters.com, which could include clothing, accessories, or other items.
• Subscription Charges: If a user signed up for a subscription service, such as rewards programs or exclusive offers, they could incur periodic charges.
• Shipping Fees: Additional shipping costs may result in unexpected charges when finalizing an order.
• Return Fees: Users returning items might see fees deducted if they utilized a specific return service or didn't follow return policies.
• Restocking Fees: Some experiences mention restocking fees associated with certain returned items, leading to charges.
• Promotional Offers: Customers who opted into promotional offers might be charged after the trial period ends without realizing they agreed to the terms.
• Gift Cards: If a gift card is purchased, some users reported charges that might not be immediately obvious.
• Account Issues: Problems related to account settings or unauthorized charges can lead to confusion over unexpected billing.
• Auto-Generated Orders: Some users noted that auto-generated orders can lead to charges if preferences are set incorrectly.
• Services Fees: Charges related to special services, like custom embroidery or alterations, can add to the overall bill.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the carters.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the carters.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with carters.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.