Is CARTERS.COM fraud?

• Recent Purchases: Customers may see charges due to recent purchases made on Carter's website, including clothing and accessories for children.
• Subscription Services: Charges could stem from signing up for subscription services such as membership programs that provide discounts or early access to sales.
• Auto-Renewal: Users might experience unexpected charges from auto-renewing subscriptions if they did not cancel before the renewal date.
• Multiple Transactions: Customers may notice several charges if they placed multiple orders in quick succession or if a single order was split across multiple transactions.
• Shipping and Handling Fees: Charges might include fees for shipping, handling, or expedited delivery options chosen at checkout.
• Promotional Fees: Some users reported additional fees related to promotions or special offers that might have triggered extra costs.
• Returns or Exchanges: In cases of returned items, some customers saw initial charges still reflected even after items were sent back, typically until the returns were fully processed.
• International Transaction Fees: Charges may also reflect bank or credit card fees for international transactions if purchases were made outside the US.
• Fraudulent Activity: Some customers reported unauthorized charges on their accounts, prompting concerns about potential fraud or account hacking.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the carters.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the carters.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with carters.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.