Is CARTERS fraud?

• Online Purchases: Customers often see charges due to items purchased directly from the website, including clothing, accessories, and other merchandise.
• Shipping Fees: Charges may include shipping and handling fees associated with the delivery of purchased items.
• Subscription Services: If a customer signed up for a subscription service, such as a rewards program or newsletter, charges may apply monthly or annually.
• Promotional Offers: Some users reported being charged for promotional items due to automatic enrollment in a trial period after signing up.
• Account Mismanagement: Users sometimes report accidental purchases made while browsing, especially if they were logged into their accounts.
• Gift Cards or E-gift Cards: Customers may see charges for purchasing gift cards or E-gift cards for others.
• Returns and Exchanges: Fees may apply if a customer chooses not to return items following the return policy or if there are restocking fees.
• Tax Charges: Sales tax may be included in the charge that customers notice on their billing statement.
• Payment Processing Fees: Occasionally, if using certain payment methods, there may be additional processing or service fees included in the charge.
• Authorized vs. Actual Charges: Some users mention seeing an authorization hold on their credit card that appears as a charge and later clears, causing confusion.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the carters.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the carters.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with carters.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.