What is "Deliveroo"?
Deliveroo is a food delivery service that lets you order meals from your favorite restaurants right to your door. They offer a subscription called Deliveroo Plus, where you can pay a monthly fee for benefits like free delivery on orders over a certain amount. If you see a charge from them on your statement, it might be for a meal you ordered or the subscription service you signed up for.
- Deliveroo: The name of the company providing the food delivery service.
- PURCHASE: Indicates that this was a buying transaction.
- XX.XX: The amount of money spent on the order, represented in currency.
- ORDER ID: A unique number assigned to your order for tracking purposes.
- LOCATION: The address where the food was delivered.
- XXXXXXXXXXXX: Masked card number for security, showing only the last four digits of your card.
Verify With Receipt
The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.
Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.
Why do people get charges like this from deliveroo?
- Delivery Fees: Varies based on distance; closer restaurants typically have cheaper fees.
- Service Fees: Charged as a percentage of the order total, commonly around 10%.
- Peak Pricing: Increased fees during busy times to manage demand.
- Restaurant Markup: Some restaurants increase their prices on Deliveroo compared to dine-in prices.
- Subscription Model: Deliveroo Plus offers unlimited deliveries for a monthly fee.
- Promotional Offers: Users may find discounts or free delivery offers, which can impact overall costs.
- Minimum Order Requirement: Some restaurants have a minimum order price to qualify for delivery.
- Variable Pricing: Pricing may change depending on time of day and availability.
If I see this charge, what should I do?
If you see this charge and aren’t expecting it, you have various options.
First, try to contact the deliveroo via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.
If the deliveroo refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with deliveroo, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.
If this sounds like too much of a hassle, you can have Chargeback do it for you.
deliveroo Customer Service Info
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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