Is "DIGIDENTITY SUBSCRIPTION" fraud?

The Guide to Understanding Why You Were Charged By “DIGIDENTITY SUBSCRIPTION” and What To Do About It (digidentity.com)

Published

September 2, 2025

Updated

September 3, 2025

What is "DIGIDENTITY SUBSCRIPTION"?

Digidentity is a company that helps you securely verify your identity online. They offer services like digital identity verification and online authentication, making it easier and safer to manage your personal information on the internet. If you see a billing charge from them, it might be for a subscription to their identity services that help protect your identity when you’re signing into various accounts or online services.

DIGIDENTITY: The name of the service or product you subscribed to, which is Digital Identity management.
SUBSCRIPTION: This indicates that you are paying for a recurring service, typically on a regular basis (like monthly or annually).

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from digidentity?

Subscription Services: Some users may unknowingly sign up for a monthly or annual subscription plan, leading to recurring charges.
Identity Verification Services: Charges may appear from users who utilized Digidentity for identity verification services during online transactions.
One-Time Purchases: Users might receive a charge for a specific service or product purchased through the Digidentity platform.
Trial Periods: Customers might be charged after a free trial period ends, if they did not cancel in time.
Account Maintenance Fees: Depending on the type of account, some users report unexpected maintenance or service fees.
International Transactions: Users outside of the primary business region may incur additional charges due to currency conversion or international transaction fees.
Partnered Services: Charges could arise from third-party services integrated with Digidentity that the user may not realize they are using.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the digidentity.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the digidentity.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with digidentity.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

digidentity Customer Service Info

If you need assistance, here's how you can get in touch with digidentity's support team.

Phone

The phone is not available.

support@digidentity.com

Site

https://www.digidentity.com/contact/

Get help with your refund

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What other ways do charges from digidentity show up?

DIGIDENTITY DIGI ID DIGI IDENTITY DIGIDENTITY.COM DDA DIGIDENTITY DIGIDENTITY SERVICES 1PASSWORD DIGIDENTITY DD-PIN DIGIDENTITY IDENTITY DIGIDENTITY DIGIDENTITY SUBSCRIPTION

The Easiest Way to Cancel digidentity

If you're frustrated trying to cancel your subscription, membership, or bill from digidentity—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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