Is DUOLINGO US fraud?

• Subscription Fees: Users may have unknowingly subscribed to Duolingo Plus, which comes with a monthly or yearly fee.
• Free Trial Conversion: Some users reported being charged after a free trial automatically converted to a paid subscription without notification.
• In-App Purchases: Charges can occur from purchasing extra features or resources within the app, such as bonus skills or lives.
• Account Sharing: Multiple users on the same account might lead to unexpected charges if another user makes purchases.
• Family Plans: Charges may come from enrolling in a family plan that includes multiple members, leading to higher costs than expected.
• Currency Conversion Fees: International users might experience extra charges due to currency conversion when paying in a different currency.
• Renewal Notifications: Lack of clear communication about subscription renewals or payment methods can lead to confusion and unexpected charges.
• Data Errors: Some users have reported erroneous charges due to bugs or glitches within the payment system.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the duolingo via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the duolingo refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with duolingo, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.