Is ELAL.COM fraud?

• Membership Fees: Customers may have subscribed to El Al's Matmid frequent flyer program, incurring annual membership fees.
• Flight Bookings: Charges may occur when booking flights, especially if extra services such as baggage or seat selection are included.
• Service Fees: Users have reported additional service fees for changes or cancellations made to their flight reservations.
• Inactivity Charges: Some users noted charges due to inactivity within the Matmid program, where points or benefits may require regular engagement.
• Points Redemption: When redeeming points for tickets or upgrades, a small fee might be charged.
• Third-Party Partners: Customers may have made purchases through El Al’s partners, leading to charges from these affiliates.
• Insurance or Add-Ons: Selecting travel insurance or other add-ons during the booking process may result in additional charges.
• Currency Conversion Fees: If booking from abroad, currency conversion fees may appear on statements.
• Unauthorized Access: Some users reported unexpected charges due to unauthorized access to their accounts or accidental bookings.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the elalmatmid.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the elalmatmid.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with elalmatmid.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.