Is FRANKLY fraud?

• Subscription Services: Many users have reported being charged due to signing up for subscription plans that automatically renew each month.
• Trial Periods: Customers sometimes inadvertently entered paid trial periods, leading to charges once the trial ended.
• In-App Purchases: Users mentioned purchasing features or upgrades within the app, resulting in unexpected charges on their accounts.
• Account Upgrades: Charges for different tiers of service or additional features have been cited by customers who upgraded their accounts.
• Hidden Fees: Some have raised concerns about undisclosed fees when signing up or using certain features.
• Multiple Accounts: Individuals reported being charged for services linked to accounts they may have forgotten about or didn't realize were still active.
• Notifications and Alerts: Charges related to premium alerts or notifications were mentioned by users who subscribed without fully understanding the costs.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the frankly.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the frankly.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with frankly.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.