Is MARRIOTT fraud?

• Hotel Room Charges: Users may see charges for the actual stay, including nights booked and any additional fees for amenities.
• Incidental Charges: Guests often incur charges for services like room service, minibar items, or damage to the room.
• Membership Fees: If users enroll in Marriott's loyalty program, they might be charged annual fees or dues associated with certain memberships.
• Subscription Services: Some users report charges related to subscription services tied to Marriott, such as travel insurance or special deals.
• Upgrades or Add-Ons: Charges can appear for upgrades to better rooms, late check-out, or other services added during the stay.
• Cancellation Fees: Depending on the booking conditions, customers might face penalties for changing or canceling reservations.
• Pre-Authorization Holds: It's not uncommon for hotels to place hold charges on a credit card, which may look reflected as actual charges for a period.
• Third-Party Bookings: Some users have seen unexpected charges due to bookings made through third-party sites, sometimes leading to confusion about fees.
• Accidental Duplicate Bookings: Mistakes in the booking process can lead to multiple reservations, triggering several charges.
• Taxes and Fees: Additional local taxes and resort fees that are not clearly listed before booking can appear on statements unexpectedly.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the mariott.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the mariott.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with mariott.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.