What is "NOVO PAYMENT"?
Novo is a user-friendly banking platform tailored for small businesses and freelancers. They offer services like easy invoicing, handling subscriptions, and managing bills, making it simple to keep track of your finances. If you see a charge from Novo, it’s likely for a payment or subscription related to your business activities.
- NOVO: The merchant name or company identifier, indicating the business or service associated with the charge.
- PAYMENT: This indicates that the transaction is a payment, usually for goods or services purchased from the merchant.
Verify With Receipt
The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.
Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.
Why do people get charges like this from Novo?
- Monthly Subscriptions: Customers might see charges related to ongoing subscriptions to services they signed up for, such as software tools or apps.
- One-Time Purchases: Users may be charged for one-time purchases made through apps linked to their Novo account.
- Service Fees: Some users reported charges for service fees related to account maintenance or overdraft protection.
- Payment Processing: If using Novo for business transactions, fees may apply for payment processing that some customers may not have anticipated.
- Recurring Payments: Charges could stem from recurring payments that users set up and forgot about.
- External Transfers: Transactions from external bank transfers to Novo accounts might reflect withdrawals which could be mistaken as unexpected charges.
- Merchant Errors: Instances of charges that appear due to merchant errors or duplicates when charging customers for the same transaction.
- International Transactions: Fees may occur for international purchases or currency conversions that users may not be aware of.
If I see this charge, what should I do?
If you see this charge and aren’t expecting it, you have various options.
First, try to contact the novo.co via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.
If the novo.co refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with novo.co, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.
If this sounds like too much of a hassle, you can have Chargeback do it for you.
Novo Customer Service Info
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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