What is "NOVO.CO"?
Novo is a simple banking platform that helps you manage your money easily. They offer services like business accounts, subscriptions, and billing tools to keep track of your expenses. If you’re getting billed by them, it could be for a subscription to their online banking features or for transaction fees related to your business spending.
- NOVO: The merchant name or business identifier, which represents the company you made a purchase from.
- CO: This likely stands for "Company," indicating that the transaction is related to a business entity. In some contexts, it might also imply that the business is a corporation.
Verify With Receipt
The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.
Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.
Why do people get charges like this from Novo?
- Subscription Services: Customers may see charges related to subscriptions they signed up for, such as software or media services.
- Purchases: Charges may come from purchases made at various retailers using the Novo card.
- Recurring Payments: Users might have set up recurring payments for bills or services that are automatically debited.
- Merchant Holds: Some merchants place a hold on funds that can appear as charges until the final amount is settled.
- Bank Fees: While Novo typically does not charge fees, any third-party services linked to the account might impose charges.
- In-App Charges: Charges from mobile applications or services when linked with the Novo account can appear unexpectedly.
- Refunds or Adjustments: Sometimes, pending refunds for returned purchases may show as charges before they are reversed.
- Fraudulent Activities: In some cases, unauthorized charges can occur if account details are compromised.
If I see this charge, what should I do?
If you see this charge and aren’t expecting it, you have various options.
First, try to contact the novo.co via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.
If the novo.co refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with novo.co, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.
If this sounds like too much of a hassle, you can have Chargeback do it for you.
Novo Customer Service Info
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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