Is OURTIME.COM fraud?

• Subscription Fees: Many users report being charged for monthly or annual subscriptions after signing up for a premium account.
• Inadvertent Upgrades: Users have mentioned unintentionally upgrading their account, leading to higher fees than anticipated.
• Additional Features: Charges for special features like ‘Boosts’ or ‘Gifts’ can appear unexpectedly.
• Cancellation Misunderstanding: Some users thought they canceled their subscriptions, but continued to see charges because the cancellation process was not completed correctly.
• Trial Period Charges: Users have been charged after a free trial period ended, often forgetting to cancel before the trial expiry.
• Inactivity Fees: Certain accounts may incur charges for inactivity, leading to confusion among users.
• Service Fees: Charges for services like profile promotion or advanced search filters sometimes apply.
• Account Errors: Some users experience billing errors or double charges due to technical issues with their accounts.
• Currency Conversion Fees: International users often see additional charges due to currency conversion from their local currency to USD.
• Unauthorized Charges: A few individuals reported unauthorized charges that they had to dispute after noticing them on their statements.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the ourtime.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the ourtime.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with ourtime.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.