Is PENS.COM fraud?

• One-time Purchases: Customers may see charges for products they ordered directly from National Pen, such as custom pens or promotional items.
• Subscription Services: Some users reported being enrolled in recurring subscription services for promotional items, resulting in regular charges to their accounts.
• Shipping and Handling Fees: Charges may include additional costs for shipping, handling, or taxes that customers might not have anticipated at the point of sale.
• Promotional Offers: Users might encounter unexpected charges related to promotional offers that require a payment method for activation or ongoing service.
• Account Management Fees: Certain accounts may incur management fees for additional features or services, which can result in a surprise charge.
• Unintentional Opt-in: Some individuals may have unknowingly opted into services that lead to automatic renewals or charges during the purchase process.
• Order Modifications: Adjustments made to existing orders may result in additional charges beyond the original amount planned.
• Multiple Orders: Customers may have forgotten about previous orders or placed multiple orders, leading to multiple charges in a short time frame.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the pens.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the pens.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with pens.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.