Is "SPECIAL ONLINE" fraud?

The Guide to Understanding Why You Were Charged By “SPECIAL ONLINE” and What To Do About It (special.com)

Published

December 10, 2025

Updated

December 11, 2025

What is "SPECIAL ONLINE"?

Special.com is a platform that helps you manage your subscriptions and bills, making sure you never miss a payment. They offer services like tracking your monthly expenses and reminders for upcoming bills, so you're always in the loop. If you see a charge from Special.com, it likely relates to a subscription you signed up for or a service they help you keep track of.

SPECIAL: This part indicates that the transaction is for a special product or service, which may differ from regular items.
ONLINE: This signifies that the transaction was made over the internet, suggesting that the purchase was completed through a website or app.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Special.com?

Subscriptions: Customers may have unknowingly signed up for a subscription service, leading to recurring charges each month.
Free Trials: Users often reported being charged after the trial period ended without realizing they needed to cancel beforehand.
In-App Purchases: Charges can stem from in-app purchases made through the platform, which some users might not have been fully aware of.
Service Fees: Transactions related to services booked through Special.com may carry additional service fees that appear as unexpected charges on bills.
Double Charges: There have been reports of customers getting charged more than once for the same service, creating confusion and frustration.
Account Mismanagement: Sharing accounts or using one account for multiple transactions can lead to misunderstanding of charges.
Automatic Renewals: Users have claimed that services automatically renewed without proper notification, leading to surprise charges on their accounts.
Gift Cards or Credits: Some customers may have used credits or gift cards that resulted in unexpected charges later on when the balance was low.
Family Plans: Users on family plans might see additional charges if they exceed certain limits or if a family member made a purchase.
Currency Conversion Fees: International transactions may involve conversion fees that add to the original charge, surprising some customers.
Failed Cancellations: Reports indicate customers faced issues with cancellation requests not processing, leading to continued billing for services they believed they had terminated.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the special.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the special.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with special.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Special.com Customer Service Info

If you need assistance, here's how you can get in touch with Special.com's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@special.com

Site

https://special.com/contact

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What other ways do charges from Special.com show up?

SPECIAL.COM SPECIAL 1PASSWORD 1PASSWORD-DDA 1PASSWORD-DDA-PIN SPECIALCOM SPECIAL-DDA-PIN-POS SPECIAL-DDA SPECIAL-PURCHASE SPECIAL-PUR SPECIAL-ONLINE SPECIAL-COM 1PASSWORD-PURCHASE 1PASSWORD-ONLINE SPECIAL.COM-TRANSACTION

The Easiest Way to Cancel Special.com

If you're frustrated trying to cancel your subscription, membership, or bill from Special.com—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.