Is VivaVideo fraud?

• Subscription Services: Many users have reported being charged for premium subscriptions that they may not have knowingly signed up for, often through a free trial that converted into a paid plan after a certain period.
• In-App Purchases: Users have experienced charges for in-app purchases, such as unlocking features or buying additional assets, without fully understanding how they were initiated.
• Accidental Activation: Some consumers mentioned accidentally activating paid features while using the app, leading to unexpected charges.
• Multiple Accounts: Charges may occur if users have multiple accounts and forget which one has a subscription or in-app purchase.
• Ad Removal Charges: Users reported charges for services offering ad removal, sometimes unknowingly opting in when attempting to enhance their app experience.
• Renewals: Regular renewal charges have been noted, especially if users are unaware of how to cancel their subscriptions before the renewal date.
• Promotional Offers: Some people have incurred charges after using promotional offers, which later transitioned into standard billed services without clear communication.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the vivavideo.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the vivavideo.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with vivavideo.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.