What is "VivaVideo"?
VivaVideo is a fun video editing app that lets you create amazing videos right from your phone. You can use various editing tools, effects, and music to make your videos pop. They offer subscriptions that give you access to extra features, which is probably why you might see a charge from them on your bill.
- VivaVideo: The name of the company or brand that provides video editing services or applications.
- Transaction Type: Indicates that this is a payment or purchase made through the VivaVideo platform.
- Subscription or Purchase: Specifies what kind of payment was made, such as for a subscription plan or a one-time purchase.
- Date: The date when the transaction took place, usually formatted as MM/DD/YYYY.
- Payment Method: Details about how the payment was made, like whether it was charged to a credit card or through an online payment service.
- Transaction ID: A unique identifier for the transaction, which can be used for tracking or disputing the charge.
- Masked Card Number: An obscured version of your card number to protect your information; usually shows only the last few digits.
Verify With Receipt
The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.
Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.
Why do people get charges like this from VivaVideo?
- Subscription Services: Many users have reported being charged for premium subscriptions that they may not have knowingly signed up for, often through a free trial that converted into a paid plan after a certain period.
- In-App Purchases: Users have experienced charges for in-app purchases, such as unlocking features or buying additional assets, without fully understanding how they were initiated.
- Accidental Activation: Some consumers mentioned accidentally activating paid features while using the app, leading to unexpected charges.
- Multiple Accounts: Charges may occur if users have multiple accounts and forget which one has a subscription or in-app purchase.
- Ad Removal Charges: Users reported charges for services offering ad removal, sometimes unknowingly opting in when attempting to enhance their app experience.
- Renewals: Regular renewal charges have been noted, especially if users are unaware of how to cancel their subscriptions before the renewal date.
- Promotional Offers: Some people have incurred charges after using promotional offers, which later transitioned into standard billed services without clear communication.
If I see this charge, what should I do?
If you see this charge and aren’t expecting it, you have various options.
First, try to contact the vivavideo.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.
If the vivavideo.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with vivavideo.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.
If this sounds like too much of a hassle, you can have Chargeback do it for you.
VivaVideo Customer Service Info
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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