Credit Sesame is a service that helps you manage your credit and improve your financial health. They offer a free membership with basic credit tracking, and also have premium subscription options for more detailed credit data and tools. The premium subscriptions include options like a 7-day free trial, a monthly subscription for one credit bureau at $12.99, or three credit bureaus at $24.99. If you subscribe, you'll be billed monthly unless you cancel through your account profile or app store subscriptions. The service is useful if you see a charge and want to know why, usually related to your subscription plan.
The cancellation process is straightforward and can be done through the user's account settings on the Credit Sesame website by managing the premium plan and confirming cancellation. For subscriptions via app stores, the user must cancel through the respective app store, which is also standard and simple.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Credit Sesame subscription.
Go to the Premium Plan section in Account Settings.
Cancel your Premium Plan:
Click on Cancel Premium Plan.
Follow the prompts to confirm your cancellation.
Your premium subscription will continue until the end of the current billing cycle. After that, you can proceed to terminate your Credit Sesame account if desired.
How to Contact Credit Sesame
If you need assistance, here's how you can get in touch with Credit Sesame's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
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Loss if you keep paying
-$0
$800
$600
$400
$200
$0
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Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Credit Sesame Refund
Contact customer support directly via email or phone, but be prepared for no response or long wait times.
Use social media escalation, especially Facebook, to publicly blast the company which can prompt them to respond via direct message.
Be persistent and demand refunds or account closure repeatedly, mentioning you are willing to file a Small Claims lawsuit if necessary.
Check the Premium Plan section in your account settings online and attempt cancellation there.
If subscribed through Apple, cancel the subscription via iOS Settings app under your Apple ID subscriptions.
Time your cancellation to avoid getting charged for the next billing cycle (e.g., cancel at least 24 hours before renewal).
Keep language firm but polite, emphasize rights and request confirmation of cancellation.
If unable to close account online or get refunds, escalate through repeated contact attempts and social media presence.
Be aware of inactivity fees and charges, check account regularly to catch unexpected deductions.
If funds are held on deposit, insist on a proper payout or refund and highlight it is your money and should not be withheld.
Why Do People Request Refunds from Credit Sesame
Unauthorized charges on debit or credit cards without customer consent.
Difficulty canceling accounts leading to continued charges despite cancellation requests.
Unexpected or undisclosed fees such as monthly service fees or charges after free trials end.
Misleading practices including bait and switch tactics regarding service fees and pricing.
Service not delivered as promised, such as inability to report rent payments or access promised benefits.
Poor customer service with lack of support or refusal to escalate refund requests.
Account freezes or locked funds with stringent refund conditions, such as needing receipts for every transaction.
Policy changes without proper notification causing confusion and unwanted charges.
Disputes over credit score impacts related to credit card matches and account actions.
Credit Sesame Refund Script
Script
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Dear Credit Sesame, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Credit Sesame Refund Policy
Credit Sesame members can cancel their free membership by logging in at creditsesame.com, navigating to Account Settings, and clicking "Terminate Account." Premium subscribers must first cancel their paid subscription in the Premium Plan section before closing their account; if subscribed via Apple iTunes or Google Play, cancellation must be done through those app stores. The premium subscription remains active until the end of the billing cycle before the account can be closed.
The Easiest Way to Get a Credit Sesame Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Credit Sesame—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Credit Sesame allows you to cancel your premium subscription at any time through your profile settings on their website. However, because charges are processed at the end of your subscription cycle, you will still be charged the final fee for the current billing period even if you cancel mid-cycle. Additionally, your premium subscription remains active until the billing period expires unless you specifically request an early termination by contacting them. There are no contracts, lock-ins, or early-cancellation fees, but deleting the app does not cancel your account or subscription.
Unauthorized charges on debit or credit cards without customer consent.
Difficulty canceling accounts leading to continued charges despite cancellation requests.
Unexpected or undisclosed fees such as monthly service fees or charges after free trials end.
Misleading practices including bait and switch tactics regarding service fees and pricing.
Service not delivered as promised, such as inability to report rent payments or access promised benefits.
Poor customer service with lack of support or refusal to escalate refund requests.
Account freezes or locked funds with stringent refund conditions, such as needing receipts for every transaction.
Policy changes without proper notification causing confusion and unwanted charges.
Disputes over credit score impacts related to credit card matches and account actions.
Email address associated with the Credit Sesame account
Full name on the Credit Sesame account
Date of birth
Last 4 digits of Social Security Number
Access to Credit Sesame account (you need to be logged in to access the cancellation forms)
Bring Sesame Cash balance to $0 (if you have a Sesame Cash account, transfer out all funds before closure)
Subscription type or platform (know if you subscribed via web, Apple/iTunes, or Google Play, since cancellations go through different platforms)
Supporting documentation if requested (to verify your identity, especially if contacting customer service via form/email)
Confirmation of cancellation (save or screenshot confirmation page for your records)
Before cancelling your Credit Sesame subscription or membership, it's important to know that if you have a Premium subscription, you will lose access to three-bureau credit reports, monthly credit monitoring alerts from all three bureaus, dispute resolution services, identity theft insurance, and access to credit experts. The dashboard you see with Premium includes detailed insights like credit utilization and available credit that will no longer be available; free users have a more basic dashboard with more ads. The Premium subscription also includes rent payment reporting to credit bureaus and enhanced credit support and protection that you will not have after cancellation. If you have a Sesame Cash card, you need to close it before cancelling your membership. Additionally, your Premium subscription remains active until the end of the billing cycle after you cancel. Canceling will mean reverting to the free version with limited credit information and features compared to Premium.
Credit Sesame members can cancel their free membership by logging in at creditsesame.com, navigating to Account Settings, and clicking "Terminate Account." Premium subscribers must first cancel their paid subscription in the Premium Plan section before closing their account; if subscribed via Apple iTunes or Google Play, cancellation must be done through those app stores. The premium subscription remains active until the end of the billing cycle before the account can be closed.
To cancel your Credit Sesame subscription, you do need to log in to your account, which requires your password. There is no option for cancellation via phone or unauthenticated chat support without logging in. If you forgot your password, you can reset it easily by visiting the password reset page here: https://secure.creditsesame.com/s/forgot-password. Once logged in, you can manage your subscription from the Account Settings under the Premium Plan section to cancel your subscription.
We've actually written a step by step guide on how to get a refund from Credit Sesame. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Credit Sesame subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Credit Sesame account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Credit Sesame online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
CREDIT SESAME CREDIT SESAME 650-6412782 CA CREDIT SESAME 855-799-9111 CA CREDIT SESAME 855-7999111 CA
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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