How to Cancel Total Wireless on the Company Website
1 - Log into your Total Wireless account.
2 - Click on Billing.
3 - Select the monthly service plan to cancel.
4 - Click Cancel.
How to Cancel Total Wireless on Email
1 - Draft an email stating your cancellation.
2 - Send it to media@tracfone.com.
How to Cancel Total Wireless on Phone
1 - Dial 611611.
2 - Provide card details for account verification.
How to Cancel Total Wireless on DoNotPay
1 - Sign up for DoNotPay.
2 - Click on Cancel Subscription in the search bar.
3 - Select Manage Subscription.
4 - Input Total Wireless as the service to cancel.
Total Wireless offers prepaid wireless plans that include unlimited talk, text, and data with various mobile hotspot limits depending on the plan. They have plans like Total 5G+ Unlimited and Total 5G Unlimited, which also come with perks like international calling and texting, roaming in several countries, and even a Disney+ subscription with some plans. Customers get a $200 upgrade bonus after 12 months of consecutive payments if they enroll in their Total Rewards program. You might be billed by them if you subscribe to one of their wireless or home internet plans, or if you use their device protection or tablet services.
Cancelling a Total Wireless subscription is relatively straightforward as users can cancel via email, the company website by logging in and selecting the service to cancel, or by calling a representative at 611611. There is no contractual obligation making the process easier, though the lack of refunds and some verification steps may be mildly inconvenient, hence the low difficulty score.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Total Wireless subscription.
How to Contact Total Wireless
If you need assistance, here's how you can get in touch with Total Wireless's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Total Wireless Refund
Turn off autopay immediately to prevent automatic renewal of your prepaid plan.
Delete your credit card information from the account to avoid accidental charges.
There is no cancellation option in the app, so be prepared to call customer service directly.
Port your phone number out before canceling service to retain your number, as canceling first risks losing it.
Obtain your Number Transfer PIN (NTP) prior to the end of service to facilitate porting your number out later.
If your service expires without porting, you may be able to reactivate within 30 days to retrieve your number though it’s not guaranteed.
If customer service resists cancellation, ask to be transferred to the TracFone Corporate Customer Service Department, which can escalate your request and generate tickets.
Be patient and persistent, expect long hold times and the need for repeated follow-ups when dealing with escalations.
Last resort option: File a complaint with the FCC if corporate escalation fails to resolve the issue.
Timing trick: Since Total Wireless is prepaid, simply stop paying and the service will expire automatically without needing explicit cancellation.
If on a multi-line plan, be aware that some users report being required to cancel all lines at once rather than individual plans.
Why Do People Request Refunds from Total Wireless
Phone unlocking policy issues causing inconvenience to users.
Problems with refunds after returning devices or refusing deliveries, including delays and customer service difficulties.
Service activation failures, such as non-working SIM cards or activation problems.
Billing problems, including failure to apply promised discounts like Bring Your Own Device (BYOD) discounts, resulting in overcharges and refund disputes.
Inability to redeem rewards or referral points as expected.
Overall dissatisfaction with service, including after promotional periods end.
Poor customer service response and handling of disputes, leading to cancellations.
Difficulty or inconvenience in canceling service, including lack of clear cancellation options.
Total Wireless Refund Script
Script
Copy
Dear Total Wireless, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Total Wireless
0
0 reviews
Have you used Total Wireless? Share your experience by leaving a review.
Total Wireless Refund Policy
Total Wireless allows cancellation of their service at any time as there is no contractual obligation. Cancellation can be done via email, website, or phone, but no refunds are given once canceled. The company reserves the right to modify or suspend service without notice, and cancellations cannot be done in-person or via live chat.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Total Wireless Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Total Wireless—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Loading pricing information...
Frequently Asked Questions
Total Wireless has no contracts or long-term commitments and no early termination fees, so you can cancel your service at any time without penalties or fees. However, if you change your plan on your service end date, you will be charged for one full month of service and receive full benefits for that month. Be aware that service changes before your service end date may be prorated and previous plan balances may be lost. Overall, Total Wireless makes cancellation straightforward with no lock-ins or gimmicks, but it's wise to read the latest Terms and Conditions for any specific details.
Phone unlocking policy issues causing inconvenience to users.
Problems with refunds after returning devices or refusing deliveries, including delays and customer service difficulties.
Service activation failures, such as non-working SIM cards or activation problems.
Billing problems, including failure to apply promised discounts like Bring Your Own Device (BYOD) discounts, resulting in overcharges and refund disputes.
Inability to redeem rewards or referral points as expected.
Overall dissatisfaction with service, including after promotional periods end.
Poor customer service response and handling of disputes, leading to cancellations.
Difficulty or inconvenience in canceling service, including lack of clear cancellation options.
Account login information (username or email and password)
Phone number associated with the Total Wireless account
Card or payment details (for verification when canceling by phone)
Billing information (such as your billing address, if necessary)
Subscription or plan details (specify which line or subscription to cancel)
Reason for cancellation (required for email or app store cancellations)
Access to the device linked to your account for confirmation (when texting or using app features)
Confirmation of autopay status (if autopay needs to be disabled)
Before cancelling a Total Wireless subscription, it's important to know that the service is no-contract, so you can cancel anytime without penalty. However, cancelling will result in the loss of your phone service, and there are no refunds for any remaining balance or unused service. Cancellation can be done via email, the company website, or phone, but not in person or live chat. Also, if you have app subscriptions through Total Wireless, those need to be cancelled separately via Google Play or Apple ID. Make sure to have your account and payment details handy when cancelling to speed up the process.
Total Wireless allows cancellation of their service at any time as there is no contractual obligation. Cancellation can be done via email, website, or phone, but no refunds are given once canceled. The company reserves the right to modify or suspend service without notice, and cancellations cannot be done in-person or via live chat.
To cancel your Total Wireless subscription, you generally need to verify your identity which may involve providing account-specific information like your phone number or serial number. Password entry is typically required to access your online account for self-service cancellation. If you need to reset your password, you can do so at this link: https://walmart.totalwireless.com/wps/portal/home/h/MyAccount/wpslogin, where there is a 'Forgot Password' option to help you reset it. Alternatively, you can contact Total Wireless customer support by calling 1-866-663-3633 for assistance with cancellation without necessarily having your password on hand.
We've actually written a step by step guide on how to get a refund from Total Wireless. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Total Wireless subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Total Wireless account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Total Wireless online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Total Wireless Total Wireless Payment mytotalwireless.com TW Wireless TotalWireless Mobile Payment Total Wireless Service Total Wireless Charge TW Charge Total Wireless Plan Payment
Cancellation Activity
Loading activity...
Comments (0)
AU
Anonymous User
Get help with your refund
"This app saved me $127 in minutes"
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Bella
★★★★★
✓487 subscriptions cancelled
✓Total Wireless Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
Comments (0)