Alpaca Securities is a company that offers easy-to-use APIs for trading stocks, ETFs, options, and cryptocurrencies, mainly targeting developers and businesses but also individual traders. They provide brokerage services commission-free for most trades, meaning you usually won't pay a trading fee, but there could be small fees depending on the transaction or if using special routing services. Billing can come from things like wire transfers, margin lending interest if you borrow money to trade, or fees for transferring your account or securities. Overall, Alpaca aims to provide general brokerage services for free but charges fees for specific extras or costs incurred during trading or transfers.
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The user must first bring their balance to zero by selling or transferring assets, unsubscribe from paid services, and then contact support via email or live chat as there is no direct web portal feature to close the account. The process can be lengthy and involves multiple steps and interaction with customer service, which earns a relatively high difficulty score.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Alpaca Securities subscription.
How to Cancel Alpaca Securities: Step by Step
If you purchased through Alpaca Directly:
- Log in to your Alpaca account on the website.
- Navigate to the Account Management section.
- Click on Market Data Subscription.
- Select the subscription you wish to cancel.
- Look for the Cancel Subscription button and click it.
- Confirm the cancellation in the prompt that appears.
If you purchased through a Third-Party Service:
- Identify the third-party service you used for the subscription (e.g., Google Play, Apple App Store).
- Follow the respective cancellation process for that service:
- Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon and select Subscriptions.
- Select the Alpaca subscription.
- Tap Cancel Subscription.
- Apple App Store:
- Open the Settings app.
- Tap your name and select Subscriptions.
- Select the Alpaca subscription.
- Tap Cancel Subscription.
If you need assistance, here's how you can get in touch with Alpaca Securities's support team.
Email
The email is not available.
Tips and Tricks for Getting a Alpaca Securities Refund
- Contact support via direct email (support@alpaca.markets) with clear intent to cancel immediately—avoid vague language.
- Include the email associated with your Alpaca account to speed up identification and processing.
- Ensure all funds and positions are cleared or transferred out before requesting closure to avoid delays.
- Request written confirmation of cancellation or account closure to have proof.
- Send cancellation requests during business hours for faster response; weekends/holidays usually slow down replies.
- Polite but firm communication tends to get faster responses—avoid aggressive or rude tone initially.
- If initial email requests don’t work, escalate by replying or following up persistently every 2–3 days.
- Check for any subscription or service downgrade options in your account dashboard as a preliminary step before full cancellation.
- Use social proof tactically by mentioning community feedback or issues encountered if customer support is unresponsive.
- Make sure to document all communication timestamps and responses to build a record if escalation is needed later.
Why Do People Request Refunds from Alpaca Securities
- Delays and issues with withdrawing money, including waiting months for refunds or funds.
- Alpaca losing track of funds or sending money to closed or incorrect accounts.
- Poor or slow customer support that is often unhelpful or fails to resolve withdrawal and refund problems.
- Difficulties with account closures without warning or explanation.
- Payments not credited to accounts despite meeting requirements, with no adequate investigation or response from support.
- User interface (UI) bugs and complications in the withdrawal process.
- Lack of communication or notification about required documents for account activation, resulting in funds being held.
- Poor handling of transaction history and account activity, affecting refunds and cancellations.
- Slow or delayed order updates causing frustration during trading.
- Increased subscription prices without added value, such as the “unlimited” subscription price hike from $9 to $99 without changes.
Alpaca Securities Refund Script
Script
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Dear Alpaca Securities, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Alpaca Securities Refund Policy
Alpaca Securities allows users to cancel their paid subscription anytime through the 'Market data subscription' page in their account. They will not charge any additional fees after cancellation, but there are no refunds for the unused portion of the subscription term. Subscriptions automatically renew at current rates unless canceled before the end of the current term.
The Easiest Way to Get a Alpaca Securities Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Alpaca Securities—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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