Robinhood is an online platform where you can buy and sell stocks, options, and cryptocurrencies easily without paying traditional commissions. They offer a subscription called Robinhood Gold for $5 a month, which gives you extra perks like access to bigger investments, margin trading, special portfolio management, and faster deposits. If you see a charge from Robinhood, it might be from this Gold subscription or other services related to your investing account. You can try Robinhood Gold free for 30 days before deciding if you want to keep it.
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Canceling a subscription like Robinhood Gold is relatively straightforward as it can be done directly through the app via the account settings and subscription section, but some users might find it slightly complex due to app navigation or need to be mindful of immediate access loss when canceling.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Robinhood subscription.
How to Cancel Robinhood: Step by Step
If you purchased through robinhood.com:
- Select Account (person icon) → in the app, Menu (3 bars)
- Select Robinhood Gold
- Select Cancel membership
- You will retain access to Gold’s premium features until the end of your current billing cycle.
- To avoid additional charges, be sure to cancel before your next billing date, which can be found by navigating to Account → in the app, Menu (3 bars) → Robinhood Gold.
- Ensure you close your Robinhood Gold Credit Card account before canceling your subscription.
If you need assistance, here's how you can get in touch with Robinhood's support team.
Tips and Tricks for Getting a Robinhood Refund
- Sell any stocks purchased with Robinhood Gold credit before attempting cancellation to ensure no margin balance blocks downgrade.
- Cancel the subscription from settings immediately once eligible to avoid next billing cycle charge.
- Time cancellation carefully—cancel at least a day before the free trial or billing date to avoid automatic charges (e.g., $75 fee).
- If charged improperly, politely but firmly dispute the fee with Robinhood support, emphasizing timing and trial period.
- If support refuses refund, escalate with the payment provider by disputing the charge through your credit card issuer.
- Keep communication professional but persistent, mentioning exact dates of trial start, cancellation attempts, and charges.
- Monitor your subscriptions regularly inside the app to catch upcoming charges early.
- Be aware that immediate loss of Gold features happens on cancellation, so plan to downgrade only when you are ready.
- If stuck with a margin balance, clear it by selling assets or depositing funds before canceling.
- Some users recommend contacting Robinhood support via in-app chat or email for assistance if the app’s cancellation process does not work as expected.
Why Do People Request Refunds from Robinhood
- Referral links randomly reject new members without valid explanations.
- Extremely difficult to contact customer service; navigating automated FAQs and reaching a phone number is challenging.
- Agent wait times are misleading and can take up to 15 hours for a reply, delaying account closure.
- Slow and unresponsive to IRA fund transfer requests to other platforms.
- Cannot cancel Robinhood Gold subscription via mobile app; requires a computer.
- Additional obstacles and delays in closing brokerage accounts, such as waiting for cash sweeps and dividends.
- Poor customer service experience, including lack of direct phone support, slow responses, no email alerts for replies, and automated messages.
- Compared to competitors, Robinhood's customer service is significantly worse.
- Robinhood stalling users from closing accounts, making the process frustrating and lengthy.
- General difficulty in contacting customer service and resolving issues is a major reason to avoid or cancel Robinhood subscription.
Robinhood Refund Script
Script
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Dear Robinhood, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Robinhood Refund Policy
Robinhood Gold subscription can be canceled through the app by selecting Account → Robinhood Gold → Cancel membership. After canceling, you retain access to premium features until the end of the current billing cycle, but must cancel before the next billing date to avoid charges. Note that you can only cancel Robinhood Gold after closing your Robinhood Gold Credit Card account.
The Easiest Way to Get a Robinhood Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Robinhood—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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