Boston Globe Media offers digital subscriptions primarily for access to their news content online through their website and apps. Customers subscribe to get full access and are billed regularly, usually monthly. They provide options to update billing info, cancel subscriptions, or even order gift subscriptions. If you see a charge from them, it's likely for one of these digital subscription services to their news platform.
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The cancelling process is relatively straightforward. Customers can cancel online through My Account, call during business hours, email, or chat, but phone hours restrict timing and cancellation takes effect at the end of the current billing period.
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How to Cancel bostonglobemedia: Step by Step
If you purchased through the Boston Globe website:
- Log into your account on [Globe.com](https://www.globe.com).
- Click on the profile icon located in the top right corner of the page to access My Account.
- Select Manage Subscription.
- Click on the Cancel Subscription button and confirm your cancellation.
- Your cancellation will take effect at the end of the current billing period.
If you purchased via phone:
- Call customer service at 1-888-MY-GLOBE (694-5623).
- Follow the prompts to speak to a representative.
- Request the cancellation of your subscription.
- Your cancellation will take effect at the end of the current billing period.
If you purchased by email:
- Email customerservice@globe.com with your cancellation request.
- Include your email address, phone number, or billing address associated with the subscription.
If you purchased through chat support:
- Log into your account on [Globe.com](https://www.globe.com).
- Click on the chat bubble in the bottom right corner of the page.
- Request assistance in canceling your subscription.
If you purchased a home delivery subscription:
- Call customer service at 1-888-MY-GLOBE (694-5623).
- Inform the representative that you want to cancel your home delivery subscription.
- Your cancellation will take effect at the end of the current billing period.
Tips & Tricks for Canceling bostonglobemedia
- Cancel by phone only: The digital and print subscriptions require calling their customer service line; no online cancellation button reliably appears.
- Expect retention offers: Prepare to decline multiple discount and retention offers politely but firmly before they accept cancellation.
- Be concise and firm: Keep your cancellation reason short and stand firm on your decision to avoid prolonged discussions.
- Call during weekdays: Calling Monday to Friday during business hours can reduce wait times and speed up cancellation.
- Try changing zip code in your profile: Some users report that changing your zip code to a California zip code might unlock an online cancel button due to legal requirements.
- Check under credit card info online: Occasionally, a cancel button may appear below payment info in account settings, but this is unreliable.
- Prepare for a wait with print subscriptions: Canceling print operations can involve talking to multiple departments and longer call times.
- Repeat calls if needed: In case cancellation isn't processed, users suggest calling back multiple times until it is confirmed.
- Escalate politely: If frontline agents won't cancel, ask for a supervisor calmly to escalate the cancellation request.
- Use clear language: State clearly "I want to cancel my subscription immediately" and avoid ambiguous wording.
- Ignore the online account’s missing cancellation option: Boston Globe’s system often hides or disables cancel buttons purposely.
bostonglobemedia Customer Service Info
If you need assistance, here's how you can get in touch with bostonglobemedia's support team.
Cancel bostonglobemedia Script
Script
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Dear Boston Globe Media Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal obligations, I am unable to continue my membership at this time. I appreciate the quality of your content and hope to return in the future.
Thank you for your assistance in processing this cancellation. Please confirm when it has been completed.
Best regards,
Frequently Asked Questions
Boston Globe digital subscriptions can be cancelled at any time via My Account on Globe.com, by phone, email, or chat. Cancellation only stops future charges and becomes effective at the end of the current billing period. For phone cancellations, you can call 1-888-MY-GLOBE during specified hours. Email cancellations require your subscription details, and the full cancellation and refund policy is referenced in their Terms of Purchase.
To cancel your subscription with bostonglobemedia.com, you can do so either by phone, email, or through their website's My Account section. However, to access your account via the website for cancellation, you will need your password as the site requires you to log in for security reasons. If you do not remember your password, you can reset it at this URL: https://pages.bostonglobe.com/login/forgot-password. So yes, having your password or resetting it is necessary to cancel your subscription online, but you do have alternative options like phone or email that might not require the password.
- Layoffs or financial hardship leading to inability to continue subscription.
- Difficult and frustrating cancellation process, often requiring phone calls with long hold times and no online cancellation option.
- Persistent sales pitches from customer service when trying to cancel, creating frustration.
- Confusing or misleading promotional terms and billing practices, including unexpected full-price charges after promotional periods.
- Home delivery problems such as skipped deliveries, late papers, or non-delivery due to vendor changes.
- Poor customer service access including busy signals, delayed responses, and repeated hang-ups when contacting support.
- Disruption and poor communication during delivery transitions or other changes affecting service reliability.
- Denied refund requests when subscribers seek reimbursement for missed or unsatisfactory service.
- Preference for digital over physical newspaper leading some subscribers to cancel print delivery.
- Desire for simpler management as complicated navigation and no straightforward cancellation button increase subscriber frustration.
The Boston Globe allows you to cancel your digital subscription at any time, but the cancellation only stops future charges and becomes effective at the end of your current billing period. Cancellation requests can be made through phone, email, chat, or your account, but you must be aware that there are no early termination fees or contracts preventing cancellation. However, you do need to actively cancel before the billing period ends to avoid being charged for the next cycle.
Before cancelling your BostonGlobeMedia subscription, know that once you cancel, you will lose paid access to all premium digital content including unlimited articles on BostonGlobe.com, app access, the ePaper digital version of the print paper, and any special newsletters you currently receive. Your subscription will remain active until the end of the current billing cycle, but no prorated refunds are given for unused time. Your account will still exist after cancellation, but your access will be limited to the free, non-paying user level with restricted content and features. Keep these points in mind to avoid surprises in content availability after cancellation.
- Email address associated with your subscription
- Phone number associated with your subscription
- Billing address associated with your subscription
- Account information (such as account number, if available)
- Full name on the subscription account
- Cancellation request via required method (e.g., phone call for home delivery, email for digital subscription)
- Verification details (may be requested to confirm your identity and subscription ownership)
- Reason for cancellation (occasionally requested but not always required)
We've actually written a step by step guide on how to get a refund from bostonglobemedia. Check it out!
The Easiest Way to Cancel bostonglobemedia
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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