Gannett is a media company that offers access to news, events, and digital content through various brands, including the USA TODAY newspaper. If you're billed by Gannett, it's likely for a subscription that can include print and digital editions, with features like automatic monthly payments through their EZ Pay system. Subscriptions provide unlimited access to news and extras like ad-free puzzles, and you can cancel anytime, but payments are non-refundable and no credits are given for unused time after cancellation. If you get billed by Gannett, it's probably for ongoing access to their news content and related services.
Difficulty
12345
678910
Easy
Medium
Very Hard
Canceling a Gannett subscription involves visiting specific contact pages and sometimes contacting customer service via phone. There are multiple reports of difficulties including having to fax cancellation requests and issues with confirmation delays, indicating a moderately high level of difficulty but it is still possible with persistence.
Estimated Time
On average, it takes
15 minutes
00
00
minutes to cancel a Gannett subscription.
How to Cancel Gannett: Step by Step
If you purchased through gannett.com:
- Visit the Gannett contact page.
- Click “Contact us” beneath Subscribers and customer service.
- Select USA Today or your state and the specific paper you are subscribed to for specific help center page.
- If you are in Vermont, California, New York, Maine, or Oregon, go to the USA TODAY Account Management page to cancel online.
- For direct assistance, call the USA TODAY Customer service number at (800) 872-0001.
Tips & Tricks for Canceling Gannett
- Act immediately upon seeing any unauthorized charges, even before the billing cycle ends.
- Cancel credit/debit card linked to the subscription to stop further unauthorized charges.
- Use customer service chat rather than phone when possible; select "CANCEL" as the reason to trigger cancellation discussions.
- Be prepared for resistance and initial questions from agents; remain firm and reiterate your cancellation intent.
- Negotiate for a discount if you want to retain the subscription at a lower rate, often they offer reduced rates to keep you.
- Use third-party cancellation services like Truebill to handle cancellation on your behalf without hassle.
- Monitor for automatic renewals especially after free or $1 trial periods, and dispute charges quickly.
- Keep records of all communications including calls, chats, and emails for escalation if needed.
- Escalate by asking to speak with supervisors if initial customer service is unhelpful.
- Call and dispute charges with your bank if the company continues charging after cancellation.
- Use firm but polite language, avoid aggression to prevent service denials.
- Time your cancellation call right before the next billing cycle to avoid being charged for the next period.
Gannett Customer Service Info
If you need assistance, here's how you can get in touch with Gannett's support team.
Cancel Gannett Script
Script
Copy
Dear Gannett Customer Service,
I am writing to request the cancellation of my subscription. I have decided to cancel my subscription due to a lack of usage recently. Please confirm the cancellation and ensure that no further payments are processed. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Gannett allows you to cancel your subscription at any time by contacting customer service. Cancellations become effective at the end of the current subscription period, with no refunds, credits, or prorated billing for the unused portion of a subscription canceled mid-period. Access to the subscription will continue until the end of the paid period, though Gannett may issue refunds or credits at its sole discretion. Customer service can be reached at 1-800-872-0001 or online at help.usatoday.com.
To cancel your Gannett subscription, you can either call their customer service at 1-800-872-0001 or cancel online if you live in certain states like California, Georgia, Maine, New York, Oregon, Vermont, or Virginia. For online cancellations, you will need to log in with your email and password associated with the subscription. If you need to reset your password, you can do so at https://aboutyoursubscription.usatoday.com/reset-password. Phone cancellations do not require a password, but online cancellation does.
- Environmental concerns: Production and disposal of paper newspapers contribute to environmental issues; digital-savvy readers cancel paper subscriptions to reduce carbon footprint.
- Cost savings: Subscription fees can add up quickly; canceling can lead to substantial savings, especially by finding free news alternatives.
- Information overload: An abundance of information online can make some subscriptions seem redundant or cause information overload.
- Change in reading habits: Many people prefer skimming news snippets on social media over reading long articles; print newspapers lack customizable content based on interests.
- Complaints about cancellation policies: Reports of unauthorized charges after free trial periods without clear cancellation options.
- Lawsuit and fraud allegations: Customers canceled after fraud allegations; reports of difficult cancellation processes and continued billing after cancellation requests.
- Money-related reasons: Expired promotional rates, irritation with auto-renewals and lack of price transparency, lack of funds due to COVID-19 pandemic and income loss, managing multiple subscriptions and needing to cut back, high subscription prices, and unwillingness of customer service to negotiate.
- Political or ideological concerns: Disapproval of political bias or lack of balance in coverage, reactions to specific editorial decisions and opinion pieces, feeling that publications reflect a particular political stance rather than objectivity.
- Non-ideological content concerns: Perception that content became clickbaity or non-substantive, content no longer useful or worth paying for.
- Customer service or user experience issues: Late delivery of print newspapers, difficulty changing subscriptions or cancelling (requiring phone calls, long wait times), website usability problems with access and pop-ups, poor communication and unresolved issues with subscription management.
You can cancel your Gannett subscription at any time by contacting customer service. However, be aware that cancellations become effective only at the end of the current subscription period, and Gannett does not provide refunds, credits, or prorated billing for any unused portion of the subscription if cancelled mid-period. There are no early cancellation fees or lock-in contracts, but you must cancel before automatic renewal to avoid being charged for the next period. Refunds or credits are only issued at Gannett's sole discretion, and not guaranteed.
Before cancelling a subscription, membership, or bill with Gannett, it's important to know that cancellation generally results in loss of access to the subscription's content and features after the current subscription period ends. For print subscriptions, you lose the print edition, eNewspaper access, Crossword puzzles, ad-free Crossword, and full unlimited digital access. Digital subscriptions grant unlimited full access and eNewspaper access but exclude print supplements and Crossword puzzles, which you lose upon cancellation. Additionally, there are no refunds or credits for unused portions of the subscription, and cancellation takes effect at the end of the billing cycle. Cancellation requires vigilance to avoid auto-renewal charges, and content access continues until the end of the paid period.
- Full name on the account
- Subscription account number (if available)
- Associated email address
- Billing address or zip code
- Phone number linked to the subscription
- Type of subscription or membership (e.g. specific newspaper or digital/print option)
- Method of payment (sometimes needed for verification)
- Reason for cancellation (may be asked, though not always required)
- Confirmation that you are the account holder (may need to verify identity)
- Preferred cancellation date (if you want cancellation at end of term vs immediately)
We've actually written a step by step guide on how to get a refund from Gannett. Check it out!
The Easiest Way to Cancel Gannett
If you’re frustrated trying to cancel your subscription, membership, or bill from Gannett—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Gannett?
Gannett Media, Gannett Subscription, Gannett Digital, Gannett Media Co, Gannett Media Charge, Gannett Media Charge on Debit Card, Gannett Subscription Fees, Gannett Premium Features, Gannett Special Events, Gannett Exclusive Content
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
