ClassDojo is a free app used by teachers, kids, and families to build a positive classroom community and support learning. They offer an optional subscription called ClassDojo Plus, which gives families fun extras to help kids learn better at home. This subscription helps keep the main app free and allows ClassDojo to keep improving. So, if you're seeing a charge from ClassDojo, it’s likely from this optional Plus subscription.
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The cancellation process is straightforward and can be done through the app by navigating through profile and account settings, with clear steps provided for different subscription providers (Stripe, Apple, Google Play). The main challenge might be following the steps precisely and confirming the cancellation, which is not difficult but requires some attention to detail.
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How to Cancel ClassDojo: Step by Step
If you purchased through Stripe:
- Open the ClassDojo app.
- Tap your profile icon.
- Select Account Settings.
- Tap ClassDojo Plus.
- Tap Manage/Cancel Subscription.
- Tap Manage subscription.
- Tap Cancel Subscription.
- Confirm by tapping Cancel subscription.
- You can also cancel your subscription by visiting a specific link.
If you purchased through Apple (App Store):
- Open the ClassDojo app.
- Tap your profile icon.
- Select Account Settings.
- Tap ClassDojo Plus.
- Tap Manage/Cancel Subscription to open your Apple Subscriptions.
- Tap ClassDojo under Active Subscriptions.
- Tap Cancel Subscription.
- Confirm your cancellation.
If you purchased through Google Play:
- Open the ClassDojo app.
- Tap your profile icon.
- Select Account Settings.
- Tap ClassDojo Plus.
- Tap Manage Subscription to open Google Play Subscriptions.
- Tap ClassDojo.
- Tap Cancel Subscription.
- Select a reason.
- Tap Cancel Subscription again to confirm.
If you purchased a Dojo Tutor subscription:
- Log in to Dojo Tutor at https://tutor.classdojo.com.
- Click the drop-down menu in the upper right corner.
- Select 'Manage Subscription'.
- Click the gear icon and select 'Cancel Subscription'.
- Select your cancellation reason and click 'Continue'.
Tips & Tricks for Canceling ClassDojo
- Cancel right before the next billing cycle to avoid being charged for the next period.
- Use firm, clear language like "I do not wish to continue my subscription" or "Please cancel my subscription effective immediately." Avoid justifications that invite pushback.
- Ignore aggressive follow-up emails from ClassDojo after cancellation; many users report they continue to receive pushy messages but ignoring them usually works.
- Check your subscription through the app store (Google Play Store or Apple Store) as some users found cancellation can only be completed there.
- If you have trouble finding the subscription in app store settings, try searching under associated accounts or broader subscription management settings.
- Do not engage in negotiations or discount offers from the company after cancellation—they are often aggressive in trying to retain customers.
- Mark cancellation confirmation emails as important or save screenshots to have proof of cancellation in case of disputes.
- Use timing to your advantage: Cancel immediately when the need arises, or close to the renewal date for best effect.
- If emails get overwhelming, use spam filters to reduce the annoyance.
- Escalate by contacting support multiple times if initial cancellation attempts don’t go through, but keep communication concise and firm.
ClassDojo Customer Service Info
If you need assistance, here's how you can get in touch with ClassDojo's support team.
Cancel ClassDojo Script
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Hello ClassDojo Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to some recent changes in my personal circumstances, I am unable to continue with the service at this time.
I appreciate the value ClassDojo has provided, and I may consider resubscribing in the future when my situation changes. Thank you for your understanding and assistance with this matter.
Best regards,
Frequently Asked Questions
ClassDojo Plus subscriptions can be canceled anytime through the ClassDojo app, with the cancellation process varying based on the subscription provider (Stripe, Apple, or Google Play). Deleting your ClassDojo account does not cancel your subscription, and charges may occur up to 24 hours before renewal, but you will retain Plus access until the end of the current billing period.
You do not need your ClassDojo password to cancel your subscription directly through their app or via linked subscription services like Apple or Google Play. The cancellation process involves navigating within the ClassDojo app or managing your subscriptions through the respective provider's platform, without a specific password requirement mentioned. However, if you forget your password for general account access, you can reset it here: https://www.classdojo.com/reset-password/. This makes it straightforward to cancel without the password, but account access might still need the reset if you want to log in first.
- Misbehaviour is treated as an inconvenience rather than addressing complex underlying problems.
- Labels and judges students by ranking and sorting them, which can be damaging.
- Distracts adults from providing meaningful feedback by focusing on point systems.
- Confuses intrinsic and extrinsic motivation, potentially reducing genuine love for learning.
- Publicly naming and shaming children is seen as unprofessional and inappropriate.
- Encourages power struggles and damages teacher-student relationships.
- Perceived as coercive and manipulative through rewards and punishments.
- Promotes blind obedience and compliance rather than independent thinking.
- Represents primitive behaviourist practices that may accelerate poor pedagogy.
- User complaints also include issues with subscription management and refunds, such as unintentional charges and difficulties canceling.
ClassDojo Plus subscriptions automatically renew monthly unless canceled at least 24 hours before the renewal date. You can cancel your membership at any time through the app or subscription provider (Stripe, Apple, or Google Play), and you will continue to have Plus access until the end of your current billing period. There are no early cancellation fees or lock-in contracts, but deleting your ClassDojo account does not cancel your subscription, which can lead to unexpected charges if not properly canceled.
Before cancelling a ClassDojo Plus subscription, know that you will lose access to premium features such as Enhanced Progress Reports with detailed reports and summaries, Memories for saving classroom photos and videos, unlimited custom Home Points and personalized rewards for home use, extra monster parts for avatar customization through Monster Creator, and Premium Messaging including Read Statuses and Urgent Messages. However, core ClassDojo features like Messaging, Portfolios, Class Story, and School Story will remain free and accessible. Keep in mind that deleting your account does not automatically cancel your Plus subscription and any Home Points or custom reports tied to your account will be permanently deleted if you delete your parent account. Also, you can continue to use the Plus features until the end of your current billing period after cancellation.
- Account login credentials (username/email and password) for ClassDojo
- Access to the ClassDojo app or website (on device or browser)
- Profile/account settings access (tap profile icon > Account Settings > ClassDojo Plus/Dojo Sparks)
- Subscription provider information (Stripe/Web, Apple App Store, or Google Play)
- Access to the subscription management platform (ClassDojo web, Apple Subscriptions, or Google Play Subscriptions depending on where you purchased)
- Email address associated with the subscription (may be needed for support tickets)
- Ability to confirm or select cancellation (must manually complete and confirm the cancellation steps)
- Reason for cancellation (sometimes required if cancelling through Google Play)
- Direct customer support contact (if having issues, may need to file a ticket and provide account/payment details)
- Note: Deleting your account or the app does not automatically cancel the subscription
We've actually written a step by step guide on how to get a refund from ClassDojo. Check it out!
The Easiest Way to Cancel ClassDojo
If you’re frustrated trying to cancel your subscription, membership, or bill from ClassDojo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to ClassDojo?
ClassDojo, ClassDojo Plus, ClassDojo Stripe, Apple iTunes, Google Play
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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