Duolingo is a popular app that helps you learn new languages for free, with lessons and games that make learning fun. They offer a paid subscription called Super Duolingo that removes ads, offers extra features, and supports the free version for other users. There's also a Family Plan and a premium option called Duolingo Max with even more perks. If you see a charge from Duolingo, it’s likely for one of these subscriptions that enhance your learning experience.
Canceling a Duolingo subscription involves straightforward steps within the app or account settings, such as tapping the Super icon, going to settings, and selecting 'Manage subscription' to cancel. While the steps are clear and the process is self-service, the user must navigate a few menus, making it easy but not immediate for absolute beginners.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Duolingo subscription.
How to Cancel Duolingo: Step by Step
If you purchased through Duolingo directly:
Open the Duolingo app on your device.
Tap the Super icon located at the top of your home screen.
Tap the Settings gear icon.
Select Manage subscription.
Tap Cancel subscription and confirm your choice.
If you purchased through Apple App Store:
Open your device’s Settings app.
Tap your name at the top to access your Apple ID settings.
Select Subscriptions.
Find and tap on Super Duolingo.
Select Cancel Subscription and confirm the cancellation.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the Menu (three horizontal lines) in the upper-left corner.
Select Subscriptions.
Find and tap on Super Duolingo.
Select Cancel Subscription and confirm the cancellation.
How to Contact Duolingo
If you need assistance, here's how you can get in touch with Duolingo's support team.
Start cancellation immediately during the free trial period to avoid unwanted charges, as the trial auto-renews by default.
Manage subscriptions via the platform used to purchase (e.g., Google Play, Apple App Store) since Duolingo does not handle cancellations directly on their app or website.
If subscription isn't visible in store settings, check for temporary free Super access granted by Duolingo that may not appear in subscription lists and will expire automatically.
Communicate clearly and politely with Duolingo support via email, explaining your situation and request; response times may vary but user reports suggest support can assist.
Cancel the subscription right after purchase or trial activation to ensure no charges for the upcoming billing cycle.
Keep in mind that cancelling stops future billing but retains access until the paid period ends; refunds for unused periods are typically not given.
Escalation paths include repeatedly contacting support and clarifying your intent to not continue, sometimes persistence helps.
If you lose access to the device or the original purchase platform, reach out to support and provide proof of payment for assistance.
Timing matters: act quickly after trial starts or renewal date to prevent automatic charge.
Avoid language that sounds confrontational or accusatory; polite, clear, and concise requests reportedly receive better responses.
Why Do People Request Refunds from Duolingo
Decline in course quality especially for less popular languages like Russian.
Removal of community-driven course design harming the learning experience.
Focus on popular languages only like Spanish, French, and German, with stagnation of other courses.
Feeling that subscription funds courses users do not use with little improvement.
Removal of in-depth grammar explanations, lessons now mostly involve word memorization with little context.
Unwanted ads for premium content despite paying for an ad-free plan.
Dislike of AI-focused features and frustration with changes such as switching lesson formats and removal of discussion boards.
Removal of useful learning features like speech practice replaced by AI.
Long-term users feeling they still do not grasp basic grammar and consider switching to other methods.
Dissatisfaction with the app's overall direction after becoming a publicly traded company.
Duolingo Refund Script
Script
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Dear Duolingo, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Duolingo Refund Policy
Duolingo subscriptions (Super Duolingo) are auto-renewing but can be canceled at any time through the app's subscription settings. Once canceled, the subscription remains active until the end of the current billing period, after which access to the paid features will cease. There is no mention of refunds upon cancellation in the provided policy content.
The Easiest Way to Get a Duolingo Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Duolingo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Duolingo allows users to cancel their subscription at any time, stopping future billing immediately. However, there are no refunds or prorated reimbursements for the current billing period once you cancel, meaning you will retain access until the end of that paid period but won't get money back for unused time. There are no lock-ins or early cancellation fees, but be cautious to cancel before your next billing date to avoid unwanted charges.
Decline in course quality especially for less popular languages like Russian.
Removal of community-driven course design harming the learning experience.
Focus on popular languages only like Spanish, French, and German, with stagnation of other courses.
Feeling that subscription funds courses users do not use with little improvement.
Removal of in-depth grammar explanations, lessons now mostly involve word memorization with little context.
Unwanted ads for premium content despite paying for an ad-free plan.
Dislike of AI-focused features and frustration with changes such as switching lesson formats and removal of discussion boards.
Removal of useful learning features like speech practice replaced by AI.
Long-term users feeling they still do not grasp basic grammar and consider switching to other methods.
Dissatisfaction with the app's overall direction after becoming a publicly traded company.
The device or platform where the subscription was started (e.g., iOS, Android, or web/desktop)
The app store or purchase method used for the subscription (Apple App Store, Google Play Store, or Duolingo website)
Access to relevant account credentials (Duolingo login, Apple ID, or Google Play account)
Navigation to account or subscription management in the relevant app or device settings
Before cancelling your Duolingo subscription, know that you will retain access to premium features like unlimited hearts and an ad-free experience until the current billing cycle ends. After that, your account will revert to the free version, losing these premium benefits. Deleting your account entirely will erase all your progress, so be sure to only cancel the subscription if you want to keep your learning history. You can also reactivate your subscription anytime if you decide to return to premium features later.
Duolingo subscriptions (Super Duolingo) are auto-renewing but can be canceled at any time through the app's subscription settings. Once canceled, the subscription remains active until the end of the current billing period, after which access to the paid features will cease. There is no mention of refunds upon cancellation in the provided policy content.
To cancel your Duolingo subscription, you do need access to your account, which means having your password or the ability to log in. Duolingo does not offer phone support or unauthenticated chat support for subscription cancellations. If you have forgotten your password, you can reset it at this URL: https://www.duolingo.com/forgot_password. This will allow you to regain access and then proceed with canceling your subscription through the app or website.
We've actually written a step by step guide on how to get a refund from Duolingo. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Duolingo subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Duolingo account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Duolingo online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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