Duolingo is a popular app that helps you learn new languages for free, with lessons and games that make learning fun. They offer a paid subscription called Super Duolingo that removes ads, offers extra features, and supports the free version for other users. There's also a Family Plan and a premium option called Duolingo Max with even more perks. If you see a charge from Duolingo, it’s likely for one of these subscriptions that enhance your learning experience.
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Canceling a Duolingo subscription involves straightforward steps within the app or account settings, such as tapping the Super icon, going to settings, and selecting 'Manage subscription' to cancel. While the steps are clear and the process is self-service, the user must navigate a few menus, making it easy but not immediate for absolute beginners.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Duolingo subscription.
How to Cancel Duolingo: Step by Step
If you purchased through Duolingo directly:
- Open the Duolingo app on your device.
- Tap the Super icon located at the top of your home screen.
- Tap the Settings gear icon.
- Select Manage subscription.
- Tap Cancel subscription and confirm your choice.
If you purchased through Apple App Store:
- Open your device’s Settings app.
- Tap your name at the top to access your Apple ID settings.
- Select Subscriptions.
- Find and tap on Super Duolingo.
- Select Cancel Subscription and confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store on your device.
- Tap the Menu (three horizontal lines) in the upper-left corner.
- Select Subscriptions.
- Find and tap on Super Duolingo.
- Select Cancel Subscription and confirm the cancellation.
If you need assistance, here's how you can get in touch with Duolingo's support team.
Email
The email is not available.
Tips and Tricks for Getting a Duolingo Refund
- Start cancellation immediately during the free trial period to avoid unwanted charges, as the trial auto-renews by default.
- Manage subscriptions via the platform used to purchase (e.g., Google Play, Apple App Store) since Duolingo does not handle cancellations directly on their app or website.
- If subscription isn't visible in store settings, check for temporary free Super access granted by Duolingo that may not appear in subscription lists and will expire automatically.
- Communicate clearly and politely with Duolingo support via email, explaining your situation and request; response times may vary but user reports suggest support can assist.
- Cancel the subscription right after purchase or trial activation to ensure no charges for the upcoming billing cycle.
- Keep in mind that cancelling stops future billing but retains access until the paid period ends; refunds for unused periods are typically not given.
- Escalation paths include repeatedly contacting support and clarifying your intent to not continue, sometimes persistence helps.
- If you lose access to the device or the original purchase platform, reach out to support and provide proof of payment for assistance.
- Timing matters: act quickly after trial starts or renewal date to prevent automatic charge.
- Avoid language that sounds confrontational or accusatory; polite, clear, and concise requests reportedly receive better responses.
Why Do People Request Refunds from Duolingo
- Decline in course quality especially for less popular languages like Russian.
- Removal of community-driven course design harming the learning experience.
- Focus on popular languages only like Spanish, French, and German, with stagnation of other courses.
- Feeling that subscription funds courses users do not use with little improvement.
- Removal of in-depth grammar explanations, lessons now mostly involve word memorization with little context.
- Unwanted ads for premium content despite paying for an ad-free plan.
- Dislike of AI-focused features and frustration with changes such as switching lesson formats and removal of discussion boards.
- Removal of useful learning features like speech practice replaced by AI.
- Long-term users feeling they still do not grasp basic grammar and consider switching to other methods.
- Dissatisfaction with the app's overall direction after becoming a publicly traded company.
Duolingo Refund Script
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Dear Duolingo, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Duolingo Refund Policy
Duolingo subscriptions (Super Duolingo) are auto-renewing but can be canceled at any time through the app's subscription settings. Once canceled, the subscription remains active until the end of the current billing period, after which access to the paid features will cease. There is no mention of refunds upon cancellation in the provided policy content.
The Easiest Way to Get a Duolingo Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Duolingo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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