GoHenry offers debit cards for kids and teens along with an app that helps teach them about money. Kids can use their GoHenry card to pay for popular subscription services like Netflix, Spotify, and Amazon Prime, and the monthly fees for these subscriptions are taken directly from their GoHenry account until they cancel. Parents can set controls and monitor spending, and there are family plans available for some services that let multiple household members use the subscription. The service starts with a free 30-day trial and then costs about $5 a month, but you can cancel anytime.
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The process to cancel a GoHenry subscription involves contacting Member Services by phone or email, which is straightforward and well-supported. The user receives confirmation and has a short time window for reactivation, suggesting the process is not complicated but requires active communication with support.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a GoHenry subscription.
How to Cancel GoHenry: Step by Step
If you purchased through GoHenry directly:
- Log in to your GoHenry parent account on the GoHenry app or website.
- Navigate to the Account section.
- Select Close my account or similar option for cancellation.
- Follow the prompts to confirm the cancellation.
- Check your email for a confirmation of your account closure.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your name at the top, and then select Subscriptions.
- Find and select your GoHenry subscription.
- Tap Cancel Subscription at the bottom.
- Follow the prompts to confirm cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the menu icon, then select Subscriptions.
- Find the GoHenry subscription and select it.
- Tap Cancel Subscription.
- Follow the on-screen instructions to complete the cancellation.
If you purchased through your bank or payment service:
- Contact your bank or payment service provider directly.
- Request to stop payments for your GoHenry subscription.
- Provide any required account information to confirm your identity.
- Check your emails for confirmation of the payment halt.
If you need assistance, here's how you can get in touch with GoHenry's support team.
Email
The email is not available.
Tips and Tricks for Getting a GoHenry Refund
- Call Member Services directly between 8 am-8 pm to speak to a representative and request cancellation, providing all account details.
- Email help@gohenry.co.uk clearly stating your desire to cancel and keep a copy of the confirmation email.
- Act quickly as you have a 3-day window to reactivate after cancellation before needing to create a new account.
- Monitor bank statements post-cancellation to ensure no unexpected charges; some users report delayed payments even after cancellation.
- Block or restrict the card immediately via the parent app to prevent further charges while the cancellation is in process.
- Persistently follow up via phone or email if the cancellation is not confirmed promptly; customer service can be slow or unresponsive.
- Use clear, firm language in communications, emphasizing that you want the subscription fully cancelled and no further charges.
- Escalate to a manager if the first level of customer service is unhelpful, mentioning you may file a formal complaint.
- Cancel before the trial period ends to avoid automatic subscription fees if applicable.
- Use online forum feedback to understand customer service trends and prepare for potential pushback or delays.
Why Do People Request Refunds from GoHenry
- Child is over 18, so the subscription is no longer needed.
- Wanting to try an alternative service.
- Program not a good fit for the parent or child.
- Child has matured enough to manage money independently.
- Difficulty closing the account, with some accounts continuing to be charged despite cancellation attempts.
- Being charged membership fees even when the account is unused.
- Frustration with the app and account setup, including complicated processes and unclear instructions.
- Issues with service charges, such as fees for loading funds.
- Delays in direct debit top-ups, especially on weekends or holidays.
- Customer service problems, including poor responsiveness and complicated refund or cancellation processes.
- Technical issues like login problems or PIN malfunctions.
- Refund delays and difficulties receiving refunds.
- Account cancellations without clear explanations, sometimes related to breaches of terms.
- Inability to use certain bank accounts for funding the card.
- Requirement of physical residential address preventing delivery to PO Box addresses.
GoHenry Refund Script
Script
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Dear GoHenry, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
GoHenry Refund Policy
GoHenry's membership can be canceled at any time free of charge by contacting their Member Services team via phone or email. As a subscription service, fees are charged from the date of account activation, and switching between plans affects benefits immediately, with fees applying from the next billing cycle (no prorating of monthly fees).
The Easiest Way to Get a GoHenry Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from GoHenry—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
ORIG CO NAME:WESTWOOD FUNDING ORIG ID:1822896231 D Electronic Withdrawal Wex Inc WHITEPAGES WIFIONBOARD GOHENRY GHADDMONEY JOHN DOE
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