eHarmony offers a Basic Membership for free where you can complete a Compatibility Quiz, see matches, send and receive Likes, and browse profiles with some messaging limitations. If you want to chat unlimitedly and access all messaging tools, you can upgrade to a Premium Membership, which comes in 6, 12, or 24-month plans. Payments can be made through credit or debit cards and PayPal. So if you see a charge from eHarmony, it's likely from a Premium subscription you signed up for to access more features.
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The cancellation process on eharmony requires multiple steps including logging into the account, navigating through menu options, entering password, reading and confirming cancellation terms, which is moderately easy for a user familiar with online subscriptions. However, complexity arises from the need to cancel via the original subscription platform (eharmony site, Apple App Store, or Google Play), and the subscription may still renew for the current term, causing some users confusion or delays.
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How to Cancel eHarmony: Step by Step
If you purchased through eharmony.com:
- Log into your eHarmony account.
- Click on the arrow next to your photo at the top of the screen to open the dropdown menu.
- Select "Subscription" from the menu options.
- Click on “Manage” for the subscription you wish to cancel.
- Click “Cancel Subscription”.
- Follow any additional prompts to confirm the cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap "Subscriptions".
- Select the eHarmony subscription.
- Tap "Cancel Subscription".
- Follow the on-screen instructions to complete the cancellation.
If you purchased through Google Play:
- Sign in to the Google Account associated with your subscriptions.
- Open the Google Play app on your Android device.
- Select "Payments & subscriptions" and then tap "Subscriptions".
- Select your eHarmony subscription.
- Tap "Cancel Subscription".
- Follow the on-screen instructions to complete the cancellation.
Tips & Tricks for Canceling eHarmony
- Cancel immediately within the first 3 days as this is the only official window eHarmony allows for cancellation without penalties.
- Use the exact phrasing referencing the 72-hour cancellation window from eHarmony's terms when communicating with customer service to assert your right to cancel.
- If subscribed via PayPal, cancel through PayPal to stop future payments and leverage PayPal’s buyer protection and dispute mechanisms if eHarmony resists cancellation.
- Escalate by threatening to dispute charges with your bank or credit card provider if eHarmony refuses to cancel or if you face unexpected fees.
- Timing matters: start cancellation attempts as soon as possible, preferably the same day or night you sign up, before any charges or full subscription periods are processed.
- Beware of quizzes or initial actions that eHarmony may use as justification for cancellation fees; if these were mandatory and not optional, it can be a negotiating point or source of dispute.
- Some users have removed payment authorizations (e.g., on PayPal) to prevent eHarmony from collecting fees, though this may lead to collections or credit risk.
- Be firm but polite and document all communications with customer service, including dates, times, and representative names for escalation if needed.
- Deleting your profile does not cancel your billing; you must explicitly cancel the subscription through account settings or payment method provider.
- If the fee applies and you refuse payment, eHarmony may pursue collections but often does not escalate aggressively due to the relatively small amounts.
eHarmony Customer Service Info
If you need assistance, here's how you can get in touch with eHarmony's support team.
Cancel eHarmony Script
Script
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Hello eHarmony Customer Service,
I hope this message finds you well. I'm writing to request the cancellation of my subscription. After careful consideration, I have decided to discontinue my membership as I am no longer utilizing the service as expected.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and help with this matter.
Best regards,
Frequently Asked Questions
eHarmony's cancellation policy allows members to cancel their subscription at any time to prevent automatic renewal, but no refunds are given for cancellations outside a 3-day grace period applicable in certain states. Cancellation must be done via email, mail, or live chat, with a 3-day cancellation period for some states allowing a full refund if done within that timeframe. Purchases through Apple iOS require cancellation through Apple, and installment plan payers must pay the full amount despite cancellation. Auto-renewal cancellation must be initiated at least 24 hours before the current term ends.
To cancel your eHarmony subscription, you do need to log into your account and enter your password for verification as part of the cancellation process. Specifically, after logging in, you go to "Data & settings," then "Amend subscription," where you'll be asked to enter your password to verify your identity before you can proceed with cancellation. There is no phone or unauthenticated chat option to cancel without login credentials. If you have forgotten your password, you can reset it at this URL: https://www.eharmony.com/account/password/reset.
- Found a partner and no longer need the service.
- Subscription cost is too high for their current budget.
- Not satisfied with their experience on the platform.
- Difficulty canceling the subscription, leading to frustration.
- Automatic renewal charges even after cancellation attempts.
- Feeling trapped in a contract with limited cancellation options.
- Customer service issues and perceptions of unprofessional behavior.
When canceling an eHarmony subscription, you can do so at any time, but the subscription will remain active until the end of your paid term with no refund for unused days. If you bought your subscription on installments, you are still responsible for paying the total contract amount even after cancellation. Additionally, any fees paid are nonrefundable, and if you purchased through a third party like Apple or Google, you must cancel through them. These details imply there's no immediate cancellation refund, and you remain financially responsible for the full term if you agreed to installment payments.
Before cancelling your eHarmony subscription, know that stopping the subscription only stops future payments but does not delete your profile or data—deleting your account requires a separate process. You will lose access to premium features until your current billing term ends. Canceling through the platform where you subscribed is necessary (eHarmony website, Apple App Store, or Google Play Store), and simply uninstalling the app does not cancel the subscription. It's also important to monitor your bank or credit card statements to confirm cancellation, and if issues arise, contacting eHarmony Customer Care can help resolve them.
- Login email address associated with your eHarmony account
- Account password for verification (you may be required to enter your password to confirm cancellation)
- Profile ID (can be found in your account under "Data & settings" or "Manage Profile")
- Date of birth linked to your account
- Zip or postal code used during registration
- Access to your eHarmony account (you need to log in to cancel online, or provide proof of ownership to customer support)
- Knowledge of billing platform used for subscription (e.g., direct website, Apple App Store, Google Play Store, for different cancellation steps)
- Service password (distinct from your login password, found in profile settings, may be requested in some regions)
- Valid contact method (such as email or SMS verification for identity confirmation)
- If contacting customer support, a clear request to cancel and reason for contacting
We've actually written a step by step guide on how to get a refund from eHarmony. Check it out!
The Easiest Way to Cancel eHarmony
If you’re frustrated trying to cancel your subscription, membership, or bill from eHarmony—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to eHarmony?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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