GameStop offers mainly a GameStop Pro membership which costs $25 per year plus taxes. This subscription renews automatically each year using your saved payment info unless you cancel at least 5 days before renewal. The membership gives you special benefits at GameStop, like deals and points. If you stop paying or cancel, your benefits end at the billing cycle's end and no refunds are given.
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Cancellation of GameStop Pro Membership requires visiting the account page, emailing, or calling customer service before the renewal date. The process is relatively straightforward but requires action at least 5 days before the membership anniversary, making it moderately easy for users who are aware of these steps.
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How to Cancel GameStop: Step by Step
If you purchased through GameStop.com:
- Visit the GameStop account page: Go to gamestop.com/account.
- Log into your account: Enter your credentials to access your GameStop account.
- Navigate to the Pro Membership section.
- Cancel your membership: Follow the prompts to cancel your GameStop Pro Membership.
- Confirm cancellation: Ensure you receive a confirmation of your cancellation via email.
- If needed, you can also:
- Email GameStop at customer.service@gamestop.com with your cancellation request.
- Call GameStop at 1-800-883-8895 to request cancellation at least 5 days before your billing Anniversary.
- Note: Cancellation prevents further charges and stops auto-renewal, but no prorated amounts will be refunded unless required by law.
Tips & Tricks for Canceling GameStop
- Use the website to cancel your subscription as the app is often buggy and lacks cancellation options after updates.
- Cancel at least 5 days before the renewal date to avoid being charged for the next billing cycle.
- Express clear dissatisfaction and frustration in your communication with customer service to convey seriousness, e.g., "I am not happy with this renewal," or "I want to completely cancel my membership now."
- If the website cancellation fails, escalate by calling customer service even if the wait times are long; stay firm and patient.
- Consider emailing customer care if online and phone routes fail, but beware of potential loops in responses.
- Mention potential escalation to your bank to block charges if cancellation is denied or ignored.
- Use informal but firm language showing distrust and unwillingness to continue, e.g., "I have zero confidence in your service right now," or "Cancel my membership immediately or I will take further action."
- Watch for reminders and cancellation windows in your emails and act quickly before the auto-renewal occurs.
- Disable auto-renew on your account settings first to signal intent and reduce chances of being renewed accidentally.
- Don’t rely on in-store employees as they reportedly cannot cancel subscriptions; use online or phone channels instead.
- Save confirmation emails or screenshots as proof of cancellation in case of disputes.
- Timing your cancellation close to but before the renewal date can help avoid charges while keeping benefits until then.
GameStop Customer Service Info
If you need assistance, here's how you can get in touch with GameStop's support team.
Cancel GameStop Script
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Dear GameStop Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my GameStop Pro Membership. Unfortunately, I have not been utilizing the membership benefits as much as I anticipated, and I believe it would be best to discontinue it at this time. Please confirm the cancellation of my subscription at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
GameStop Pro Membership automatically renews annually for $25 using payment information on file. To cancel, members must do so at least 5 days before the renewal date via their account page, email, or phone. Cancellation stops future charges and auto-renewal, but no prorated refunds are given, although membership remains active until the end of the current billing cycle.
To cancel your GameStop Pro subscription, you can manage the auto-renewal or request cancellation by calling GameStop Customer Service or emailing them, and it does not explicitly say you need your password for this process. However, if you want to cancel online or access your account services, you likely need your password. If you need to reset your password, you can do so here: https://www.gamestop.com/password/reset/
- Membership benefits not used: People want to cancel if they haven’t used any Pro benefits like points or discounts.
- Auto-renewal dissatisfaction: Cancellation to stop further charges from automatic membership renewal.
- Change in gaming habits: Less interest or time to play games reduces the perceived value of the membership.
- Financial reasons: Budget tightening or finding the membership not worth the cost.
- Seeking refunds: Desire to get a refund within the allowed cancellation period if benefits remain unused.
- Dissatisfaction with services or offers: Perception that the membership benefits or deals are not beneficial or appealing.
- Switching platforms or stores: Moving to other game stores or platforms making the membership obsolete.
- Membership cancellation policies: Some cancel because of confusion or dissatisfaction with the refund and cancellation terms.
GameStop Pro Membership auto-renews annually using stored payment information, and you must cancel at least 5 days before the renewal date to avoid being charged again. There are no prorated refunds after canceling, so you pay for the full year even if you cancel early. Refunds are only available within 2 days of initial purchase if no benefits were used, or within 45 days of auto-renewal if no benefits have been used since then, which can be a restrictive window. Cancellation can only be done via their website, email, or customer service phone, which might feel inconvenient compared to instant online cancellation options.
Before cancelling your GameStop Pro Membership, know that cancellation results in the loss of all your accumulated points, including bonus points. You will be downgraded to a free GameStop Account, losing access to all associated Pro benefits and points. Voluntarily cancelling means you cannot re-activate the membership later. Cancellation stops future charges and auto-renewal, and your membership benefits remain until the end of the current billing cycle, but no prorated refunds are given. Also, only active Pro Members and GameStop Pro Credit Cardholders can redeem reward certificates.
- GameStop account login information (username and password)
- Registered email address associated with the subscription or membership
- Access to the GameStop account page to manage or cancel the subscription online
- Date of membership anniversary/renewal (to ensure cancellation occurs at least 5 days before renewal)
- Contact details to reach GameStop support: phone (1-800-883-8895) or email (CARE@GAMESTOP.COM)
- Personal identification details if requested by customer service (such as full name or address on file)
- Payment method information on file (typically not required to provide, but should be current in your account)
We've actually written a step by step guide on how to get a refund from GameStop. Check it out!
The Easiest Way to Cancel GameStop
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