IMDb is a popular website where you can find information about movies, TV shows, actors, and filmmakers. They offer a subscription service called IMDbPro, which is designed for entertainment industry professionals and offers extras like detailed contact info, industry insights, and tools for managing career profiles. If you're seeing a bill from IMDb, it’s likely for an IMDbPro membership, which can be billed monthly or annually depending on your subscription choice. Regular IMDb use is free, but IMDbPro comes with a fee for those who want the additional professional features.
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The cancellation process is straightforward: the user needs to log in to their IMDbPro account on desktop, navigate to the Cancel Membership page, follow a few simple steps, and confirm cancellation. However, it cannot be done via the app and requires navigation through account settings, which may be slightly inconvenient, so it is not the easiest but still relatively simple.
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How to Cancel IMDb: Step by Step
If you purchased through IMDb.com:
- Log into your IMDbPro membership on a desktop computer.
- Navigate to the Account Settings section.
- Visit the Cancel Membership page.
- Select Continue to cancel to proceed.
- Provide feedback if prompted.
- Select the Confirm cancellation button to complete the cancellation.
If you purchased through Apple (iTunes):
- Open the Settings app on your Apple device.
- Tap on your Name at the top of the screen.
- Select Subscriptions.
- Find and select your IMDbPro subscription.
- Tap Cancel Subscription.
- Confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on your profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find your IMDbPro subscription and select it.
- Tap Cancel subscription and confirm.
Tips & Tricks for Canceling IMDb
- Use a computer, not a mobile device, as the cancellation option often does not appear or work correctly on mobile.
- Be persistent and patient; the cancellation option can be difficult to locate in account settings, so try multiple times and different browsers if needed.
- Look specifically for "Cancel Membership" under the Account Settings; this is the official footing for cancellation, often not labeled clearly.
- Try to cancel before the free trial or next billing cycle ends to avoid being charged for unwanted months.
- If you cannot find an option to cancel online, directly contact IMDb Customer Service, referencing your account and request explicit cancellation confirmation.
- Use clear, concise language when requesting cancellation, stating the intent to cancel immediately and to avoid further charges.
- Escalate the issue by following up with email or help requests if initial cancellation attempts via the website do not work.
- Check for any pending charges flagged by your bank as a warning to act quickly on cancellation before payment is processed.
- Some users noted that canceling IMDbPro membership results in losing certain page management rights and data, so be aware of the consequences before cancelling.
- Canceling immediately after renewal within the trial period can sometimes prevent charges from fully applying.
IMDb Customer Service Info
If you need assistance, here's how you can get in touch with IMDb's support team.
Cancel IMDb Script
Script
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Subject: Request for Subscription Cancellation
Dear IMDb Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my IMDbPro subscription. Due to recent changes in my personal circumstances, I am unable to continue with the service at this time.
I appreciate the value and resources that IMDbPro offers, but I have decided to explore other options that better fit my current needs. Please confirm the cancellation and ensure that no further charges will be applied to my account.
Thank you for your assistance.
Best regards,
[Your Name]
Frequently Asked Questions
IMDbPro membership cancelation requires visiting the Cancel Membership page in the Account Settings on a desktop while logged in. You must select "Continue to cancel" and then "Confirm cancellation" to complete the process. Access to IMDbPro continues until the membership period ends; cancellation cannot be done via the IMDbPro app. Additionally, you can opt to receive an email reminder 3 days before the membership renewal.
Yes, you need your password to cancel your IMDbPro subscription because the cancellation must be done while logged into your IMDbPro account on the Cancel Membership page in the Account Settings section. You cannot cancel the subscription through the IMDbPro app, only on a desktop browser. If you need to reset your password, you can visit the IMDb password change help page here: https://help.imdb.com/article/imdbpro/your-account/how-do-i-change-my-password/GCL5RVRTBCAMV7T2. If you encounter problems, you can contact IMDb support for assistance.
- Loss of customizations and uploaded content: Images, demo reels, and customized credits or professions uploaded via IMDbPro membership are removed upon cancellation.
- Page management cuts: Membership cancellation disconnects the user from their IMDb page and removes page control settings.
- Self-verified information loss: Any additional personal or professional information added through IMDbPro is lost.
- Vanity URL deactivation: The vanity URL set by the user will no longer work after cancellation.
- Forgot to cancel in trial period: Users sometimes forget to cancel before trial ends and get charged unexpectedly.
- Perception of insufficient value: Some users feel the subscription is just a paid space for headshots and credits with limited additional benefits.
- Financial reasons: Users cancel to avoid recurring charges if they find the subscription too expensive or not worth the cost.
- Loss of verified filmography if none exists: If users do not have verified credits on IMDb, their page may be removed after cancellation.
IMDbPro subscriptions can be cancelled at any time directly through the Cancel Membership page in your account settings, with no early cancellation fees or lock-ins. However, all fees and charges are nonrefundable, so if you cancel mid-billing cycle, you will still have access until the current period ends but no refunds will be issued. After cancellation, some customizations and features linked to the subscription will be removed from your IMDb and IMDbPro pages, but you won’t be billed further.
Before cancelling your IMDbPro subscription, be aware that with the Premium subscription ending, featured image customizations, photos, primary video customizations, and demo reels uploaded via IMDbPro will no longer display on your pages. Customizations like Known For credits and primary profession will revert to IMDb's algorithm. Your verified credits and filmography remain unaffected, but if your IMDb page lacks verified credits at cancellation, the page may be removed. If you renew within 12 months, these customizations and data are restored within 24 hours.
For the Basic subscription ending, your IMDb page will no longer be claimed, connections to the membership are severed, display preferences and self-verified information added through IMDbPro are lost, and your Vanity URL will no longer work. These are important considerations to keep in mind when deciding to cancel your IMDbPro membership.
- IMDb account login credentials (email and password)
- Access to the Account Settings section after logging in
- Navigate to the Cancel Membership page (from desktop web, not app)
- Ability to select Continue to Cancel during the process
- Provide feedback about why you're cancelling (a feedback page is included in the process)
- Confirm cancellation on the confirmation screen
We've actually written a step by step guide on how to get a refund from IMDb. Check it out!
The Easiest Way to Cancel IMDb
If you’re frustrated trying to cancel your subscription, membership, or bill from IMDb—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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IMDbPro, IMDb, IMDb.com, IMDBPRO.COM, IMDb Services, IMDbCharge, IMDB Subscription
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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