Vimeo is a video platform that lets you upload, create, and share videos with different feature options depending on the plan you choose. They offer a Free plan with basic features, and paid plans like Starter, Standard, and Advanced that include more storage, team seats, and extras like live events and AI tools. There’s also an Enterprise plan for big businesses with custom needs. You might see charges from Vimeo if you subscribe to one of their paid plans, which can be billed monthly or yearly depending on what you pick.
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The process to cancel a Vimeo subscription is straightforward and involves navigating to the Billing Settings page, selecting the Membership plan, going to Billing, and confirming cancellation. The steps are clearly outlined and do not require contacting customer support unless the subscription was purchased through Apple or Google Play, which would require cancellation via their platforms, potentially adding complexity in some cases.
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How to Cancel Vimeo: Step by Step
If you purchased through the Vimeo website:
- Log into your account that is enrolled in an active subscription or active trial plan.
- Go to your Billing Settings page.
- Select Membership plan.
- On the left side, select Billing.
- In the lower right corner, select Cancel subscription.
- Confirm your cancellation.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your name at the top.
- Select Subscriptions.
- Select your Vimeo subscription.
- Tap on Cancel Subscription.
- Confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the profile icon at the top right.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find and select your Vimeo subscription.
- Tap on Cancel Subscription.
- Confirm the cancellation.
Tips & Tricks for Canceling Vimeo
- Look carefully in your account settings under billing or membership, but be aware the cancel button may be hidden or redirect you to upgrade pages.
- If you can't find a cancellation option, open a support ticket explaining your intent to cancel; Vimeo support is responsive and may cancel after communication.
- No phone support is usually available for basic or low-tier subscriptions, so rely on email or ticket communication channels.
- Be persistent and patient: Some users succeeded only after multiple email exchanges with support (up to a dozen) to confirm cancellation and refund renewal charges.
- Use clear, firm language in support messages, stating you want to cancel and not be charged again.
- Don't rely on free trial cancellation links as they may be intentionally misleading or absent, causing confusion.
- Try different browsers or devices if the cancellation option seems missing, though this may not always work.
- Watch out for lack of notification emails about upcoming auto-renewals, so mark your calendar to remind yourself to cancel if needed.
- Escalate by continuing email correspondence if initial requests are ignored, indicating you will dispute charges if not canceled.
- Deleting your account is different from canceling a paid subscription, so ensure you specifically cancel billing to avoid charges.
Vimeo Customer Service Info
If you need assistance, here's how you can get in touch with Vimeo's support team.
Cancel Vimeo Script
Script
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Hello Vimeo Support,
I hope this message finds you well. I am writing to request the cancellation of my Vimeo subscription. Unfortunately, I am unable to continue with the service due to changes in my financial situation. I have appreciated the service and the content available, but I need to prioritize my expenses at this time.
Thank you for your understanding, and I would appreciate your assistance in processing this cancellation.
Best regards,
[Your Name]
Frequently Asked Questions
Vimeo allows you to cancel your subscription anytime before the renewal date to avoid future charges, and you will retain access until the current billing cycle ends. Cancellation stops automatic renewal but does not automatically refund past charges; refunds may be eligible and are handled separately. If subscribed through Apple or Google Play, cancellations and refunds must be processed via those platforms.
To cancel your Vimeo subscription, you do need to be logged into your account, which means you need your password or other login credentials. There is no option to cancel a subscription without logging in or via unauthenticated means like phone or chat support. If you need to reset your password to access your account and cancel, you can do so at Vimeo's password reset page: https://vimeo.com/forgot_password. This will help you regain access and proceed with cancellation.
- Price too high - Customers often cite high subscription costs or financial hardship.
- Insufficient new content - Users cancel because they don't feel enough new videos or content is available.
- Difficulty canceling subscriptions - Many users find it hard or confusing to cancel their Vimeo membership.
- Unexpected or unauthorized charges - Some customers report being charged despite canceling, or trial subscriptions being charged unexpectedly.
- Account downgrades without notice - Subscribers experience loss of features or videos after unnotified account changes.
- Slow or unresponsive customer support - Complaints about poor communication and slow resolution of billing or service issues.
- Loss of access to videos - When subscriptions change or accounts downgrade, some users lose their video content.
- Discontent with refund or compensation offers - Users unhappy with subscription extensions instead of monetary refunds.
- Lack of needed features or too many unwanted features - Some cancel because Vimeo adds features they don't need or misses basic functionalities offered elsewhere.
Vimeo allows you to cancel your subscription at any time before the renewal date listed on your billing settings page, so there are no lock-ins or early-cancellation fees. However, you will keep access until the next billing cycle and refunds are not automatic but may be eligible in some cases. If you subscribed via Apple or Google Play, you must cancel through those platforms, and Vimeo can't process refunds directly for those. There's no tricky contract or gimmick to prevent cancellation, but you won't see a refund unless you specifically qualify and request one.
Before cancelling your Vimeo subscription, be aware that your account will downgrade to a Basic (free) membership, causing you to lose many features depending on your paid plan. This includes losing livestreaming, Google Analytics, team collaboration tools, lead generation, priority conversion, advanced analytics, custom embed settings, and more. You will retain only 10GB of your most recent uploads, while storage above that amount will be archived and inaccessible unless you renew; the Basic account storage cap is 5GB. Privacy settings on videos will change, certain video files will be deleted after 60 days, and team access will be lost. Additionally, some API features and premium support will no longer be available. These limitations can impact your content accessibility and functionality significantly.
- Vimeo account login credentials (email address and password)
- Access to your Vimeo Billing Settings (needed for cancellation if purchased directly through Vimeo)
- Membership plan details (the name/type of subscription)
- Subscription renewal date (to ensure timely cancellation)
- Knowledge of subscription platform (Vimeo website, Apple App Store, or Google Play Store)
- Apple ID or Google Play account info (if you subscribed through these platforms)
- Steps or access to manage subscriptions in the relevant store (Apple: iTunes/App Store, Google: Google Play Store)
- For Enterprise plans: account manager contact information
- For Enterprise plans: account or company identifying information (e.g., organization name, account email, plan type)
- Cancellation confirmation step (usually needed at the end of the process)
- Reason for cancellation (may be requested but not always required)
We've actually written a step by step guide on how to get a refund from Vimeo. Check it out!
The Easiest Way to Cancel Vimeo
If you’re frustrated trying to cancel your subscription, membership, or bill from Vimeo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Vimeo?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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