Macro-Video offers a cloud-based video storage service primarily through their V380 Pro app. Customers can subscribe to different cloud storage plans with various capacities and features, allowing them to store and access their video footage securely from anywhere. They offer free trials for about 15 days with limited features to test the service before committing. Billing is done through the app after selecting a plan, and users can manage their storage and subscription easily within their account.
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The cancellation process for a subscription to a service like macro-video.com generally involves either notifying via email or using a 'cancel my subscription' feature within the account, which is straightforward. The terms indicate you can cancel at any time without minimum commitment, and the cancellation takes effect from the end of the billing cycle, making it simple but requiring a short waiting period before full cancellation.
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How to Cancel macro-video: Step by Step
If you purchased through macro-video.com:
- Access Your Account: Log into your account on macro-video.com.
- Locate Subscription Settings: Find the section related to subscription management.
- Cancel Subscription: Look for a "Cancel" or "Terminate" option and select it to initiate the cancellation process.
- Confirm Cancellation: Confirm your decision to cancel the subscription if prompted.
If you purchased through Apple:
- Open Settings: On your iPhone or iPad, open the Settings app.
- Tap Your Name: Tap your name at the top of the screen.
- Subscriptions: Select "Subscriptions" to see your active subscriptions.
- Select Subscription: Find and select your Macro Video subscription.
- Cancel Subscription: Tap "Cancel Subscription" and follow the prompts to confirm.
If you purchased through Google Play:
- Open Google Play Store: On your Android device, launch the Google Play Store.
- Menu: Tap the three horizontal lines in the top left corner to open the menu.
- Subscriptions: Select "Subscriptions" from the menu options.
- Select Subscription: Find the Macro Video subscription in the list.
- Cancel Subscription: Tap "Cancel Subscription" and follow the instructions to confirm.
Tips & Tricks for Canceling macro-video
- Initiate cancellation within 60 days to increase chances of a full refund due to Apple/Google payment policies.
- Contact Apple or Google's App Store directly since payments and refunds are handled through them, not MacroFactor.
- Cancel subscription before auto-renewal date by navigating to Member Profile > Payment History.
- Be persistent and escalate politely by following up with app store support if initial refund requests are denied.
- Use specific and clear language such as "I would like to cancel my subscription effective immediately and request a refund within the allowable period."
- Document all communications with MacroFactor and app store support for evidence if escalation is needed.
- Consider timing your cancellation and refund request around billing cycles to minimize unwanted charges.
- Check for any subscription management options through Apple or Google subscriptions settings on your device for easier cancellation pathways.
- Avoid cancelling at the last minute to prevent automatic renewals before cancellation is processed.
- Leverage community forums like Reddit to see if others have recent success stories that could guide your approach.
macro-video Customer Service Info
If you need assistance, here's how you can get in touch with macro-video's support team.
Cancel macro-video Script
Script
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Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Macro Video. Due to personal circumstances, I am currently unable to make use of the service as I had anticipated.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Please confirm once my subscription has been terminated.
Thank you for your understanding and support.
Frequently Asked Questions
Macro-Video.com does not provide publicly accessible information about its membership, subscription, or billing cancellation policies on its website or related pages. Therefore, cancellation policies are currently unknown based on available data.
To cancel your subscription on macro-video.com, you need to log in to your Member Profile and go to Payment History to cancel. Since this requires you to access your account, you will need your password to proceed with cancellation. If you have forgotten your password, you can reset it by visiting the password reset page on their site, typically found at https://macro-video.com/password-reset or a similar URL on their site.
- Cost concerns: Subscription fees may be considered too high or not justified by the value received.
- Infrequent use: Members may not be utilizing the service enough to warrant ongoing payment.
- Lack of desired content or features: Users may feel the service does not meet their needs or expectations.
- Technical difficulties: Problems with accessing or using the platform can prompt cancellations.
- Better alternatives: Availability of competitors offering more attractive options or pricing.
- Temporary financial difficulties: Users might need to cut expenses due to financial strain.
- Dissatisfaction with customer service: Poor support experiences can influence a decision to cancel.
- Change in personal circumstances: Shifts in lifestyle, interests, or priorities can reduce the need for the service.
Macro-video allows cancellation at any time by going to Member Profile > Payment History, but you must cancel at least 3 days before the subscription expiration date to avoid being charged for the next period. Subscriptions are auto-renewed and ongoing subscription fees are non-refundable, so if you miss the cancellation window, you will be billed for the next period with no refund. There are no explicit contracts, but the key landmine is the strict cancellation timing and the no-refund policy on ongoing subscriptions.
Before cancelling your Macro-Video subscription, know that you will lose access to all premium content and advanced video features that come with your membership. This includes any exclusive tutorials, advanced editing tools, and member-only updates that enhance your video projects. Also, consider that cancellation may stop all billing immediately, but you should check if there are any notice periods or refund policies. Finally, once cancelled, your account might revert to a basic free tier or lose access entirely, so be sure to download any important content beforehand.
- Account email address associated with the subscription or membership
- Login credentials (username and password for macro-video.com or V380 Pro app)
- Payment method details (such as PayPal subscription/payment ID, if relevant)
- Subscription or order details (name of the plan or service, subscription ID, billing reference)
- Reason for cancellation (if contacting support via email)
- Proof of identity (may be required if you’re requesting cancellation for an account not under your name or with special circumstances)
- Contact information in case the team needs to follow up
We've actually written a step by step guide on how to get a refund from macro-video. Check it out!
The Easiest Way to Cancel macro-video
If you’re frustrated trying to cancel your subscription, membership, or bill from macro-video—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to macro-video?
MACROVIDEO, MACRO-VIDEO, MACRO VIDEO, MACROVIDEO.COM, MACRO-VIDEO.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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