Mindbody is a service that connects you to thousands of fitness and wellness studios, offering live-stream classes you can join online. They have a membership called Mindbody Flex that gives you a set number of livestream classes each month, starting at $39 for five classes. You get new classes and studios added regularly, and you can cancel anytime. So, if you see a charge from Mindbody, it's likely for this flexible subscription that lets you work out or take wellness classes from home or anywhere using their app.
Difficulty
12345
678910
Easy
Medium
Very Hard
Cancelling a Mindbody subscription is relatively easy as most of the process can be done online directly through the user's account settings in a few steps. However, it may require contacting Mindbody support or the business managing the account for assistance or to handle specific contract terms, which can add to the difficulty slightly.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Mindbody subscription.
How to Cancel Mindbody: Step by Step
If you purchased through Mindbody directly:
- Log Into Your Mindbody Account
- Navigate to Subscription Management
- Select the Cancellation Option
- Confirm the Cancellation
- Ensure Complete Cancellation
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find Mindbody in the list and tap on it.
- Tap Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap Menu (three horizontal lines) in the upper left corner.
- Select Subscriptions.
- Locate Mindbody and tap on it.
- Tap Cancel Subscription.
If you purchased through a third-party provider:
- Check with the third-party provider for their cancellation policy and procedures.
- Contact their customer service as required to initiate the cancellation.
Tips & Tricks for Canceling Mindbody
- Contact multiple channels: Email both the regular studio address and the studio manager if cancellation requests get ignored.
- Follow up persistently: Call repeatedly if you don't get a response initially. Keep records of calls and messages.
- Escalate higher: If no resolution, reach out to corporate or higher management via email or phone.
- Use clear, firm language: State explicitly that you want to cancel immediately and do not want further charges.
- Request confirmation: Insist on a cancellation confirmation email to have proof of the cancellation.
- Time your cancellation: Try to request cancellation a few days before billing to minimize unintended charges.
- Dispute charges if necessary: If they continue to bill after cancellation requests, consider contacting your credit card company to dispute charges or stop payments.
- Save your data first: Export all client and billing data before cancellation as you may lose access after.
- Check contract terms: Understand any refund eligibility or prorated fees to negotiate if applicable.
- Leverage community advice: Visit forums like Reddit’s r/mindbody and r/personaltraining for shared experiences and tactics.
Mindbody Customer Service Info
If you need assistance, here's how you can get in touch with Mindbody's support team.
Cancel Mindbody Script
Script
Copy
Dear Mindbody Support Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to changes in my personal circumstances that make it difficult for me to continue.
I appreciate the service provided and the value it brought to my fitness journey; however, I believe this is the best decision for now. Please let me know the steps I need to take to complete this cancellation process.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Mindbody's cancellation policy allows users to cancel their membership or subscription by logging into their account, navigating to subscription management, selecting the cancellation option, and confirming the cancellation. Cancellation typically takes effect immediately after the process, with no standard cancellation fee, but terms may vary by contract and business. Users must also ensure autopay or recurring payments are stopped, and refund policies depend on the specific business managing the account.
To cancel your Mindbody subscription, you do need to log in to your account with your password. If you do not remember your password, you can reset it by clicking on the "Forgot Password" link on the login page. Here's the link to reset your password: https://clients.mindbodyonline.com/forgotpassword. So, having your password or access to resetting it is necessary to go through the cancellation process on the site.
- Change in business needs: Businesses may shift focus and no longer require the service.
- Misrepresentation and deceptive sales practices: Customers felt they were falsely told they could cancel anytime but faced difficulties.
- Contractual issues: Contracts may have terms that prevent immediate cancellation, causing frustration.
- Complicated features: Users find the software features difficult to use.
- Vague pricing: Customers are dissatisfied with unclear or confusing pricing structures.
- Poor customer service: Lack of responsive and helpful support prompts cancellation.
- Business closure: Businesses that shut down cancel their subscriptions.
Mindbody subscriptions often come with contract terms that can include lock-in periods, requiring users to fulfill the contract length before cancellation. Cancellation typically requires a 30-day written notice and may not be immediate, meaning you can't always cancel right away. Some contracts impose early termination fees or require payment of a percentage of the remaining contract if you cancel early, and the specifics vary by the individual business using Mindbody, so reviewing your contract carefully is essential to avoid surprises.
Before cancelling your Mindbody subscription, be aware that you will lose access to your Mindbody site and all the data stored within it once your account is deactivated. This means you will no longer be able to manage your bookings, class schedules, memberships, or client data through the platform. It is important to back up or export any essential reports or client information prior to cancellation, as this data may not be recoverable afterward. Additionally, both you and your clients will lose the ability to interact with the Mindbody system until any possible reactivation of the subscription.
- Mindbody account login credentials to access your account settings
- Navigate to subscription or membership management area in your account
- Subscription or membership details such as plan type, start date, and billing cycle
- Review of cancellation policy associated with your specific plan
- Reason for cancellation if prompted during the cancellation process
- Confirmation of cancellation within the platform or application
- Check for outstanding balances or fees that may need to be settled before cancellation
- 30-day written notice (sometimes required for subscription/bill cancellations)
- Confirmation email or notification verifying the cancellation is complete
- Contact with Mindbody support or the business directly if self-cancellation is unavailable online
We've actually written a step by step guide on how to get a refund from Mindbody. Check it out!
The Easiest Way to Cancel Mindbody
If you’re frustrated trying to cancel your subscription, membership, or bill from Mindbody—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Mindbody?
MINDBODY Payments, MINDBODY, INC., MINDBODY, TSYS MINDBODY PAYMENTS, MINDBODY PAYMENTS
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
