The Ultimate Step by Step Guide to Cancelling a mSpy Subscription or Membership (mspy.com)
By
Bella K.
|
Published
June 30, 2025
|
Updated
July 18, 2025
mSpy is a monitoring service that lets you keep an eye on things like social media, location, and even keystrokes on a phone or device. They offer different subscription plans: Premium, which you can buy for 1, 3, or 12 months and includes basic tracking features, and Extreme, which is a more advanced plan with extras like remote camera and listening through the microphone, available for 3, 6, or 12 months. There's also a Family Kit that lets you monitor up to 3 devices with one subscription. You might see charges from mSpy because of these subscriptions, depending on which plan and how long you signed up for.
Canceling an mSpy subscription involves contacting the billing department or online chat, submitting a cancellation or refund form, and then waiting for a billing agent to review and respond. This process is not instant and can take several business days, making it moderately difficult for a consumer who wants quick cancellation without much back and forth.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a mSpy subscription.
How to Cancel mSpy: Step by Step
If you purchased through mSpy.com:
Log into your mSpy account.
Contact the Support Team:
Email them at support@mspy.com to initiate your cancellation process.
You may also want to reach out for assistance prior to cancellation.
Document every interaction with mSpy support to have a record for escalation if needed.
Use firm, clear language stating that you want to cancel immediately and do not authorize further charges.
Request a cancellation confirmation email and save it as proof the subscription was cancelled.
Contact customer support via email and phone, using the contact information provided in billing or confirmation emails.
Escalate persistently if the initial customer service representative is unhelpful; ask to speak to a supervisor or a specialized department.
Disable automatic payments or block charges via your bank or credit card provider if mSpy continues charging after cancellation requests.
Time the cancellation close to the renewal date if possible, but as soon as you decide to cancel to avoid unwanted charges.
Mention refund policy specifics if requesting a refund, emphasizing technical issues if applicable, as refunds for change of mind are usually denied.
Prepare for delays in cancellation processing and escalate if the cancellation does not go through within a few days.
Share negative reviews or complaints on forums or complaint websites as sometimes public pressure can prompt a quicker resolution.
Why Do People Request Refunds from mSpy
App performance issues: Users are often dissatisfied because mSpy doesn't work as expected or is missing features.
Technical difficulties: Trouble linking the target device or not seeing any data from the monitored device.
Customer service complaints: Lack of response or poor support experience from customer service.
Billing problems: Multiple transactions, unauthorized charges, or issues with canceling payments.
Accidental purchase: Customers cancel due to ordering by mistake or accidental subscription.
Change of need: No longer requiring the app due to changes like the target person no longer having a phone.
Refund issues: Requests for refunds often due to not using the app or being unhappy, but can be denied if due to personal reasons.
Scam concerns: Some users feel the product is dishonest or a scam, especially related to limitations like needing to jailbreak a phone.
mSpy Refund Script
Script
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Dear mSpy, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
mSpy Refund Policy
mSpy allows you to cancel your subscription and request a refund within 14 days of purchase, provided your reasons comply with their Refund Policy. To cancel or request a refund, you must complete the mSpy cancel subscription form, and the Billing Agent will review your request and contact you within several business days. For assistance, you can reach out to mSpy's support via online chat or email their Billing Department at billing@mspy.com or refund@mspy.com.
The Easiest Way to Get a mSpy Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from mSpy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
mSpy allows cancellation of subscriptions, but refunds are only available within 14 days of purchase and under strict conditions, such as unresolved technical issues. After 14 days, no refunds are granted, and multiple no-refund scenarios apply, including user error and incompatibility with devices. There are no explicit early cancellation fees or long-term contracts, but chargebacks can lead to account suspension and a $45 reinstatement fee, so users should be cautious about billing disputes.
App performance issues: Users are often dissatisfied because mSpy doesn't work as expected or is missing features.
Technical difficulties: Trouble linking the target device or not seeing any data from the monitored device.
Customer service complaints: Lack of response or poor support experience from customer service.
Billing problems: Multiple transactions, unauthorized charges, or issues with canceling payments.
Accidental purchase: Customers cancel due to ordering by mistake or accidental subscription.
Change of need: No longer requiring the app due to changes like the target person no longer having a phone.
Refund issues: Requests for refunds often due to not using the app or being unhappy, but can be denied if due to personal reasons.
Scam concerns: Some users feel the product is dishonest or a scam, especially related to limitations like needing to jailbreak a phone.
Email address associated with your mSpy account
Customer ID (found in the Control Panel)
Order details (such as date of purchase, order number, or payment confirmation)
Reason for cancellation or refund request
Proof of purchase or payment (if available or requested)
Type of subscription or product purchased
Device information linked to your subscription (if relevant)
Contacting mSpy from the email used for purchase (recommended for verification)
Before canceling mSpy subscription, know that you will lose access to the monitoring dashboard and all associated monitoring data such as call logs, social media messages, emails, SMS, and keylogger data. Features vary depending on the device (Android or iOS) and installation, but cancellation effectively ends your ability to monitor the target device. Instead of canceling, you can freeze your subscription if you temporarily lose access to the monitored device, which limits your access to the billing page only but preserves your subscription days. Refunds can be requested within 14 days of purchase by filling out a cancellation form and contacting mSpy support.
mSpy allows you to cancel your subscription and request a refund within 14 days of purchase, provided your reasons comply with their Refund Policy. To cancel or request a refund, you must complete the mSpy cancel subscription form, and the Billing Agent will review your request and contact you within several business days. For assistance, you can reach out to mSpy's support via online chat or email their Billing Department at billing@mspy.com or refund@mspy.com.
To cancel your mSpy subscription, you do not necessarily need your password. You can contact their Support Team via email at billing@mspy.com or refund@mspy.com, or use their online chat support for cancellation and refund assistance. If you do need to reset your password for login purposes, you can do so at the password reset page here: https://my.mspyonline.com and click 'Forgot Password?'.
We've actually written a step by step guide on how to get a refund from mSpy. Check it out!
The cancellation process typically takes about 2 days to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your mSpy subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your mSpy account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel mSpy online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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