2 - Log in to your account using your credentials.
3 - Navigate to the "Account Settings" or "Manage My Account" section.
4 - Look for the option labeled "Subscriptions" or "Billing".
5 - Select the subscription you wish to cancel.
6 - Click on the "Cancel Subscription" or similar button.
7 - Follow any additional prompts to confirm the cancellation.
8 - Check your email for a confirmation of the cancellation for your records.
Mutual of Omaha offers a wellness program called Mutually Well, which provides access to discounts on health and fitness services like chiropractic care, massage, and gym memberships. They also offer a mobile app for personalized health plans and online wellness classes. Some services, like the gym membership, require a monthly subscription fee. If you see a charge from them, it’s likely for one of these wellness subscriptions or related services you signed up for.
Cancellation can be done via phone, letter, or in person, with clear instructions provided by the company. The process requires some preparation such as having policy details ready and possibly writing a cancellation letter, but it is straightforward and supported by customer service.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Mutual of Omaha subscription.
How to Contact Mutual of Omaha
If you need assistance, here's how you can get in touch with Mutual of Omaha's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Mutual of Omaha Refund
Call customer service to cancel, but be prepared for long hold times or dropped calls before reaching a representative.
Request cancellation effective immediately if calling before close of business to avoid extra charges.
If your payment draft date is near (especially the 1st of the month), consider setting cancellation effective for the next draft date to avoid waiting for refunds.
Mid-month cancellations are easier and typically don’t cause refund delays since many drafts occur mid-month (around the 15th).
Repeatedly insist you want to cancel despite any attempts by customer service to retain you or keep the policy active.
Stop payments through your bank on drafts cautiously; it can help but may incur fees or cause unforeseen debt consequences.
Some users report that cancellation confirmation letters promised by Mutual of Omaha may take weeks to arrive, so keep a record of your cancellation call details for proof.
If you don’t get a prompt cancellation, call back multiple times and consider escalating by asking to speak with a supervisor.
Timing your cancellation call before the end of the business day can make the cancellation effective immediately rather than the next month.
Why Do People Request Refunds from Mutual of Omaha
Changes in payment methods leading to missed payments or confusion (e.g., switching from automatic bank deductions to monthly billing)
Policy cancellation due to unpaid balances or large payment demands unexpected by policyholders
Lack of communication from Mutual of Omaha about policy status or cancellation leading to frustration
Unclear or delayed refunds after cancellation causing dissatisfaction
Personal reasons unrelated to the service quality
Policyholder's need for different coverage or switching to another insurance provider
Cancellation resulting from a claim or diagnosis especially in cancer policies causing disputes
Customer service difficulties in cancelling the policy or resolving issues
Mutual of Omaha Refund Script
Script
Copy
Dear Mutual of Omaha, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Mutual of Omaha Refund Policy
Mutual of Omaha allows you to cancel your policy at any time by providing written notice. Your policy will terminate on the earliest of the date they receive your cancellation request, the date your coverage is replaced, nonpayment of premium after the grace period, or your death. If you cancel within the grace period, you receive a refund for any unearned premiums paid, and cancellation does not affect claims made while the policy was active.
Get help with your refund
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The Easiest Way to Get a Mutual of Omaha Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Mutual of Omaha—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Mutual of Omaha typically does not allow online cancellation, requiring you to contact customer service by phone or email to cancel your policy. Some policies may have surrender fees or penalties for early cancellation, which can be deducted from any remaining cash value in the policy, and if those fees exceed the cash value, you could owe the difference. It is important to carefully review your policy documents or consult with Mutual of Omaha directly, as cancellation processing times and refund eligibility vary by policy, potentially making cancellation a cumbersome process with some financial consequences.
Changes in payment methods leading to missed payments or confusion (e.g., switching from automatic bank deductions to monthly billing)
Policy cancellation due to unpaid balances or large payment demands unexpected by policyholders
Lack of communication from Mutual of Omaha about policy status or cancellation leading to frustration
Unclear or delayed refunds after cancellation causing dissatisfaction
Personal reasons unrelated to the service quality
Policyholder's need for different coverage or switching to another insurance provider
Cancellation resulting from a claim or diagnosis especially in cancer policies causing disputes
Customer service difficulties in cancelling the policy or resolving issues
Policy number or coverage ID
Your name as it appears on the policy
Date of birth
Statement of intent to cancel the policy (e.g., "I wish to cancel my Mutual of Omaha policy")
Your signature (if submitting a written notice)
Date of the cancellation request
Mailing address (if sending by mail): Mutual of Omaha, 3300 Mutual of Omaha Plaza, Omaha, NE 68175
Agent contact information (if contacting the agent who sold you the policy)
Customer service phone number (if calling): 800-775-6000
Before cancelling a subscription, membership, or bill with Mutual of Omaha, know that your policy can be terminated at any time by written notice. Once cancelled, you lose access to the coverage and benefits associated with that policy. If cancelled before the premium due date, you may receive a refund for the unearned portion of your premium. Importantly, cancelling does not affect any claims that started while the policy was active. Consider your coverage needs carefully before cancelling to avoid losing important protections.
Mutual of Omaha allows you to cancel your policy at any time by providing written notice. Your policy will terminate on the earliest of the date they receive your cancellation request, the date your coverage is replaced, nonpayment of premium after the grace period, or your death. If you cancel within the grace period, you receive a refund for any unearned premiums paid, and cancellation does not affect claims made while the policy was active.
To cancel your subscription with Mutual of Omaha, you typically need to contact their customer service by phone at 800-775-6000 or send a cancellation letter; a password is not required for cancellation. They do not provide unauthenticated online cancellation options that require a password. However, if you do need to manage your account or reset your password for accessing your account online, you can reset your password at this URL: https://myaccount.ascensus.com/mutual/account/login. This ensures you can access account features if needed, but the cancellation itself does not mandate a password.
We've actually written a step by step guide on how to get a refund from Mutual of Omaha. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Mutual of Omaha subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Mutual of Omaha account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Mutual of Omaha online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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