MyScoreIQ offers credit monitoring subscriptions that help you keep track of your credit scores and protect you from identity theft. They have four plans ranging from $9.99 to $34.99 per month, with options to get updates on your credit reports and FICO® Scores monthly, every six months, or annually. The plans also include identity theft protection, reimbursements for stolen funds, and other safety features. So, if you see a charge from them, it’s likely for one of these credit monitoring services you signed up for to keep an eye on your credit and identity security.
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Canceling a MyScoreIQ subscription can be done quickly online by logging into the account and following the cancellation process in account settings. Alternatively, cancellation can be done by sending a written cancellation letter, which is more cumbersome but possible.
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How to Cancel MyScoreIQ: Step by Step
If you purchased through MyScoreIQ directly:
- Call Customer Support:
- Dial 1 (800) 637-5590.
- Request to cancel your membership during the call.
- Log into Your Member Site:
- Go to the MyScoreIQ member login page.
- Navigate to Account Settings.
- Look for cancellation options and follow the prompts to cancel your subscription.
- Check for Communication:
- Be aware you may still receive certain communications post-cancellation.
- You can opt-out of these communications either online or via phone.
Tips & Tricks for Canceling MyScoreIQ
- Change your payment method info (card number, PayPal account) to stop automatic charges if cancellation fails.
- Contact customer service via email repeatedly and document all attempts to stall or delay—persistence can sometimes lead to cancellation.
- Call the customer service phone number and insist on speaking to a supervisor or someone who can execute cancellations.
- Initiate disputes or chargebacks through your bank or credit card issuer if unauthorized charges continue.
- Use clear and firm language such as “Cancel my subscription immediately” and “I do not authorize further charges” during communication.
- Timing matters: try to cancel before the trial ends or the billing cycle renews to avoid payments.
- Leverage PayPal’s recurring payments cancellation feature if linked, as this can override the company’s refusal to cancel.
- Check and keep screenshots or confirmations of cancellation requests to support disputes later.
- Avoid clicking misleading buttons like “ACTIVATE free trial” which can trigger immediate charges.
- Be prepared for frustrating automated support bots and non-responsive help centers, so persistence and alternative payment interruption methods will be necessary.
MyScoreIQ Customer Service Info
If you need assistance, here's how you can get in touch with MyScoreIQ's support team.
Cancel MyScoreIQ Script
Script
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Dear MyScoreIQ Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my financial circumstances, I can no longer afford this service. I appreciate the valuable insights I have gained during my time as a member, but I believe it is in my best interest to discontinue my subscription at this time.
Thank you for your assistance in processing my request. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
MyScoreIQ membership subscription cancellations require customers to call their Customer Service to cancel, where identity verification may be needed. Cancellation can sometimes be done via a “cancel button” on the Member Website if available, and once canceled, access to paid service features ends. This policy ensures secure handling of cancellations to discontinue monitoring membership.
To cancel your MyScoreIQ subscription, you typically need to contact their customer service by phone, and it is likely that they will require you to verify your identity, which usually involves knowing your password or account details. There is no direct evidence that you can cancel without a password or through chat support. If you need to reset your password, you can use the "forgot password" option on their site, although the exact URL is not clearly provided, it should be accessible from the MyScoreIQ login page at myscoreiq.com. For cancellation, the recommended action is to call their customer service at 800-637-4990 during their business hours.
- Difficulty or impossibility to cancel online; cancellation requires calling during business hours.
- Long hold times, unanswered calls, or disconnected calls when trying to cancel.
- Continuing charges despite cancellation attempts.
- Immediate service termination upon cancellation with no refund for unused paid period.
- False or misleading information about cancellation options.
- Aggressive or misleading customer service trying to retain customers when cancelling.
- Multiple unauthorized or unexpected credit card charges.
- Poor customer service responsiveness and practices.
- User dissatisfaction with service value and technical issues.
MyScoreIQ makes it frustrating to cancel your subscription by offering no straightforward online cancellation option and requiring a call to customer service during limited business hours. Customer service reps may use pressure tactics to dissuade you from canceling, which many users find annoying and feel entrapping. While there are no mentioned early cancellation fees or long-term contracts, the primary pain point is the difficult and unpleasant cancellation process itself.
Before cancelling your MyScoreIQ subscription, understand that you will lose access to valuable features including credit reports and FICO® scores (updated according to your plan frequency), daily credit monitoring and alerts, dark web and internet monitoring, and identity theft protection services. This includes benefits like $1 million in stolen funds reimbursement, fraud restoration assistance, coverage for legal and expert help, and lost wallet assistance. Additionally, you will no longer have family protection insurance, premium fraud restoration services, educational tools, and customer support. These services are integral to maintaining your credit and identity security, so consider if these losses align with your needs before cancelling.
- Full Name (First and Last Name)
- Account or Subscription Number
- Email Address associated with the account
- Mailing Address (Street, ZIP code, City)
- Phone Number (for verification or contact if needed)
- Explicit cancellation request (statement asking for cancellation of subscription/membership)
- Date of cancellation request
- Preferred cancellation effective date (if applicable)
- Reason for cancellation (sometimes requested but not always required)
- Request for cancellation confirmation (by email or letter)
- Notice period details (find in your contract or general terms, if needed)
- Request for direct debit/recurring payment termination (if applicable)
- Request for deletion of personal data (optional, for privacy)
We've actually written a step by step guide on how to get a refund from MyScoreIQ. Check it out!
The Easiest Way to Cancel MyScoreIQ
If you’re frustrated trying to cancel your subscription, membership, or bill from MyScoreIQ—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to MyScoreIQ?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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