Outschool is a platform where families can find and enroll in live, interactive classes for kids covering many subjects. They offer a monthly membership plan where you buy credits upfront, which you then use to pay for classes without extra checkout fees. The membership renews every month, adding more credits to your balance that can be shared across your family's learners but not outside your account. If you run out of credits, you can buy more or get charged automatically for extra classes. You can also pause or cancel your membership anytime, and any unused credits stay with you while your membership is active.
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Cancelling Outschool membership or subscription requires navigating to the Transactions or Enrollment management page, selecting the appropriate cancel or withdraw option, then completing the cancellation through a third-party payment processor (Stripe). The process is straightforward but involves multiple steps and some understanding of when credits are lost or refunded, hence a low-medium difficulty.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Outschool subscription.
How to Cancel Outschool: Step by Step
If you purchased through the website:
- Log in to your Outschool account.
- Go to the Transactions page.
- Select Manage Plan.
- Choose the option to update or cancel your membership plan.
- You will be redirected to your Stripe profile page to complete the changes.
- After canceling, you’ll retain access to your credits until the end of your current billing cycle.
- Be aware that any unused credits will be lost after the cycle ends.
- Your current class enrollments will remain active until you withdraw from them.
- To withdraw from a class, go to the Enrolled tab and select Withdraw from the classroom management page.
If you need assistance, here's how you can get in touch with Outschool's support team.
Tips and Tricks for Getting a Outschool Refund
- Contact support immediately after the billing cycle renews to request cancellation, claiming you were unaware of the auto-renew feature.
- Use clear, polite, but firm language emphasizing dissatisfaction or mismatch with needs; avoid aggressive tone.
- Document all communication timestamps and keep records in case of dispute or chargeback need.
- Request confirmation emails for cancellation and refunds.
- Escalate to supervisors or higher management if initial support is unhelpful.
- Leverage timing close to renewal date to pressure faster responses.
- Sometimes threatening a chargeback or disputing with your credit card company helps force resolution.
- Use social media or public forums to ask for help if no response from support.
- Some users have found success waiting until a free trial or grace period ends before cancelling to avoid charges.
- Check your bank or credit card statements promptly for unexpected charges and dispute quickly.
Why Do People Request Refunds from Outschool
- Refund policy limitations: Refunds only available within 24 hours of signing up, leading to losing money if classes are dropped later.
- Schedule changes: Last-minute or frequent schedule changes disappoint parents and disrupt children's learning.
- Technical issues: Problems like Zoom upgrades or site logouts cause children to miss classes.
- Customer service dissatisfaction: Ineffective, unhelpful, or canned responses frustrate users.
- Class content mismatch: Class descriptions sometimes do not match actual content, causing unmet expectations.
- Teacher preparation and professionalism: Complaints about unprepared teachers or poor classroom management.
- Value and alignment concerns: Some families feel the platform does not align with their values or expectations.
- Communication issues: Slow or unresponsive communication from teachers or the platform.
- Fee concerns: High fees for teachers and perception of unfair charges.
- Discrimination claims: Reports of discrimination towards certain tutors or families.
Outschool Refund Script
Script
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Dear Outschool, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Outschool Refund Policy
Outschool's membership cancellation policy allows you to cancel your membership at any time, with access to your credits until the current billing cycle ends. However, any unused credits will be lost after the cycle ends. Your current class enrollments won't be canceled automatically upon membership cancellation; you must withdraw from classes separately to stop payments. Memberships renew monthly, and you can also pause your membership for up to three months twice per year, during which membership benefits and credits are temporarily suspended.
The Easiest Way to Get a Outschool Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Outschool—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Refund for OUTSCHOOL Debit: Signature purchase from LRY6WWW1CI4GQCY OUT Pos Debit- 5275 5275 Outschool Httpsoutschoo
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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