Passionflix is a streaming service called "The Home of Romance," where you can watch movies based on romance novels. They offer a monthly subscription service that costs $6.99, and you can watch on any device like your phone, computer, or smart TV. You might see charges from them because that's your subscription fee, which renews every 30 days unless you cancel. They also offer promo codes that can lower the price for a limited time, and you can manage your subscription and payment details through their website.
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The cancellation process for Passionflix is straightforward as it can be done directly on their website or through the platform where the subscription was purchased (Google Play, Apple, Roku). Instructions are clearly provided for each platform, and the process involves a few clicks to cancel, but it requires some navigation through account settings.
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minutes to cancel a Passionflix subscription.
How to Cancel Passionflix: Step by Step
If you purchased through passionflix.com:
- Sign in to your account at passionflix.com.
- Click on your name in the upper right corner.
- Select Subscription from the left menu.
- Click on Cancel Offer.
- Provide any feedback if prompted.
- Confirm the cancellation. A message will indicate when your current billing period ends.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Profile Icon in the upper right corner.
- Select Payments & subscriptions.
- Go to Subscriptions.
- Select Passionflix subscription.
- Tap Cancel subscription and follow the instructions.
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Tap on your name at the top.
- Select Subscriptions.
- Find and select Passionflix.
- Tap Cancel Subscription.
If you purchased through Roku:
- Go to the Roku Home screen.
- Scroll down and select Streaming Channels.
- Select Your Channels.
- Find and select Passionflix.
- Select Manage Subscription.
- Turn off Auto-Renew.
If you purchased through Amazon Prime:
- Go to the Amazon Manage My Prime Channels page.
- Select Manage Subscription next to Passionflix.
- Follow the prompts to cancel your subscription.
Tips & Tricks for Canceling Passionflix
- Cancel at least two days before the billing cycle ends to avoid automatic renewal charges.
- Unsubscribe via the platform you originally purchased the subscription from (e.g., Passionflix app, Roku, Prime Video, Comcast) as cancellation is often tied to the purchase channel.
- Use clear, polite but firm language when contacting support,
- If online or app cancellation options are unclear or non-functional, escalate by requesting a supervisor or using official modmail or support email channels.
- Confirm cancellation with a screenshot or confirmation message,
- Starting cancellation during a free trial period makes it easier to avoid charges;
- Some users have noted that canceling through the billing provider (e.g., Comcast) rather than Passionflix directly was necessary.
- Persistence pays off:
Passionflix Customer Service Info
If you need assistance, here's how you can get in touch with Passionflix's support team.
Cancel Passionflix Script
Script
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Hello Passionflix Team,
I hope this message finds you well. I'm writing to request the cancellation of my subscription. Unfortunately, due to personal circumstances, I am unable to continue my membership at this time.
I appreciate the service provided and hope to reactivate my account in the future when my situation changes. Please confirm the cancellation and any final billing details at your earliest convenience.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Passionflix subscriptions can be canceled at any time, but you must cancel at least 2 days before the billing date to avoid unwanted charges. Cancellation stops auto-renewal, but you retain access until the end of the current billing cycle. Cancellations must be done through the platform where you purchased the subscription (web, app stores like iOS/Android/Roku, or Amazon Prime).
To cancel your Passionflix subscription, you need to log in to the Passionflix website with your account details (which implies you need your password) and go to the subscription settings to cancel it. If you subscribed via third parties like Google Play or Apple, you cancel through those platforms without logging into Passionflix. If you forgot your password, you can reset it at https://help.passionflix.com/support/login. There is no phone or unauthenticated chat support for cancellation; the process requires account login or managing subscriptions through the original purchase platform.
- Incompatible subscriptions: needing to pay separately for Roku despite subscribing elsewhere.
- Streaming issues: problems with Chromecast and Roku login inconsistencies, difficulties watching on preferred devices.
- Poor customer service: unresponsive support and no refunds due to Terms & Conditions.
- Limited content production: only 2-3 movies released per year, leading to lack of sustained interest.
- Delayed releases: long delays nearly 2 years for specific movie options promised.
- Poor production quality: dissatisfaction with movie quality and unsatisfactory sex scenes.
- Poor value for money: feeling that movies are not worth the subscription cost compared to buying books.
- Login and subscription management difficulties: issues managing where and how subscriptions are purchased or canceled.
Passionflix allows you to cancel your subscription at any time, but you must do so at least 2 days before your billing date to avoid being charged for the next period. Cancelling after the initial subscription purchase means you forfeit the subscription fee for that period, and the subscription will remain active until the end of the billing cycle. There are no refunds for subscriptions once started, and cancellation results in losing access to subscriber-only content immediately. Be aware that no refunds are typically provided, and you need to manage cancellations through the platform you used to subscribe (web, Apple, Google Play, Roku, Amazon, etc.).
Before cancelling your Passionflix subscription, know that you will retain access to the service until the end of your current billing cycle, after which your access will end unless you subscribe again. You lose access to all content and features offered by Passionflix once the billing period ends, so plan to use your subscription fully before that time. To avoid unwanted charges, make sure to cancel at least 2 days before your billing date. If you subscribed through iOS, Android, Roku, or Amazon Prime, you need to cancel via those platforms specifically. Additionally, if you want to delete your account entirely, you must first cancel your subscription to avoid ongoing charges.
- Passionflix account login credentials (email and password)
- Access to the Passionflix website (to navigate to Account or Subscription settings)
- Subscription details (such as your current plan type)
- Billing information (last 4 digits of payment card, or billing email may be required for support verification)
- Access to third-party platforms if subscription was made via Amazon Prime, Apple/iOS, Google Play, or Roku (login details for those accounts)
- Device access for App Store or Google Play management (if cancelled via mobile)
- Feedback or cancellation reason (may be requested during the online cancellation process)
We've actually written a step by step guide on how to get a refund from Passionflix. Check it out!
The Easiest Way to Cancel Passionflix
If you’re frustrated trying to cancel your subscription, membership, or bill from Passionflix—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Passionflix?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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