PeopleFinders is a website that helps you find information about people, like contact details and background reports. They offer a monthly subscription service starting at $24.95 for their Standard Membership, which gives you access to various reports. There's also a Premium Membership with more detailed information. If you see a charge from PeopleFinders, it will show up on your credit card as "PPL* PEOPLEFINDERS." They accept major credit cards, and you can manage your payment details through their website or app.
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The cancellation process for PeopleFinders is relatively straightforward as it can be done online through the user's dashboard, by email, or by phone. The presence of multiple cancellation methods and clear instructions reduces the difficulty, making it easier than average but not completely effortless, hence a score of 3 out of 10.
Estimated Time
On average, it takes
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minutes to cancel a PeopleFinders subscription.
How to Cancel PeopleFinders: Step by Step
If you purchased through peoplefinders.com:
- Log into your PeopleFinders account
- Go to the Dashboard.
- Click on the "Manage Account" tab.
- Select the option to cancel your membership.
- Cancel by Email
- Send an email to their customer service.
- Select "I want to cancel the automatic renewal of my membership" from the dropdown menu.
- Cancel by Phone
- Call the Customer Care Team at (800) 718-8997.
- Ensure to call during business hours: M-F, 7am-6pm PST; Sat/Sun, 7am-3:30pm PST.
Tips & Tricks for Canceling PeopleFinders
- Call during their business hours to avoid hold music and unavailability issues.
- Be persistent and firm; repeat phrases like "I want to cancel my subscription" without wavering.
- Prepare for long call times; some users report calls lasting 45 minutes to an hour.
- Ignore offers of discounts or retention deals; firmly decline and reiterate cancellation.
- Refuse to engage in unnecessary conversation; keep responses short and to the point.
- Use a disposable or masked email address when submitting opt-out requests to guard privacy.
- Know that canceling often requires direct phone communication; online cancellation options may be limited or ineffective.
- Follow up on cancellations to ensure they were processed, as accounts or charges can sometimes persist.
- Consider stopping payment through your bank as a last resort if repeated cancellation attempts fail.
- Request removal of personal info via their opt-out page or phone; be aware data might reappear, necessitating repeated efforts.
- Time your cancellation calls early in the business day to get through quicker and avoid peak hours.
PeopleFinders Customer Service Info
If you need assistance, here's how you can get in touch with PeopleFinders's support team.
Cancel PeopleFinders Script
Script
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Hello PeopleFinders Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. I have appreciated the service; however, I no longer require membership at this time due to changes in my needs. I kindly ask for your assistance in processing this cancellation and confirming the termination of my billing.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
PeopleFinders members can cancel their membership online by logging into their Dashboard and selecting "Manage Account," by email through their contact form selecting cancellation, or by phone by calling their Customer Care Team during business hours. Cancellation can be done at any time to stop automatic renewals and subsequent billing. The detailed cancellation options make it convenient for users to end their subscription as needed.
To cancel your PeopleFinders subscription, you generally need to log into your account dashboard and manage your subscription settings, which requires your password. You can also cancel by email or phone without logging in, but for online cancellation, the password is necessary. If you forgot your password, you can reset it at this link: https://www.peoplefinders.com/reset-password.
- Deceptive billing practices: Customers often report being charged recurring fees after trial periods despite cancellation attempts.
- Difficult cancellation process: Users experience issues such as lack of one-click cancellation, error messages, and long hold times on calls.
- Unexpected charges: Charges appear on credit cards without clear authorization or after users believe they have canceled.
- Non-refundable policy: Refunds are generally denied based on Terms of Service, frustrating customers.
- Poor customer service: Customer support can be unhelpful, antagonistic, or fail to respond adequately to refund requests.
- Incomplete information in paid reports: Users have paid for reports that do not contain the promised data.
- Auto-renewal confusion: Auto-renewal charges occur without clear user consent or notification.
- Account closures without notice: Accounts sometimes are closed or terminated for unclear or punitive reasons.
- Trial period misunderstandings: Customers may not realize trial subscriptions convert automatically into paid memberships.
- Security concerns: Users express worries about privacy and the ease with which personal information can be accessed.
PeopleFinders offers a 3-day trial period at a low cost, but it's crucial to cancel before the trial ends, or your membership will automatically renew into a monthly subscription at the full price. You can cancel your subscription at any time online, by email, or by phone without contracts or early cancellation fees, but the membership fee is generally non-refundable. The main trap is the automatic renewal if you forget to cancel within the trial period or subscription cycle.
Before cancelling your PeopleFinders subscription, know that you will lose access to all premium features including detailed background checks, contact information, criminal records, and other comprehensive public records that PeopleFinders provides. Canceling stops any future billing, but it also means you won't be able to retrieve any data or reports unless you resubscribe. To cancel, you can do so online through your dashboard, via email, or by calling their Customer Care Team during business hours. Be sure to cancel before the trial or billing cycle renews to avoid unwanted charges.
- PeopleFinders account login credentials (email and password)
- Access to your main dashboard after logging in
- Knowledge of the specific membership or subscription you wish to cancel
- Ability to access and navigate to the "Your Account" or "Manage Account" section of the website
- Optionally, the reason for cancellation (sometimes asked during cancellation)
- Access to the email address registered with PeopleFinders (for cancellation by email)
- The email form and the option "I want to cancel the automatic renewal of my membership" (for cancellation by email)
- Your phone number and membership details if calling Customer Care for cancellation
- Customer Care Team phone number: (800) 718-8997 (for phone cancellation)
- Knowledge of Customer Care business hours: Monday to Friday 7am-6pm PST, Saturday/Sunday 7am-3:30pm PST
- Information as seen on your bank statement (such as "CFK*PEOPLEFINDERS", which may be required to verify your account)
- Understanding that refunds are handled case-by-case and may require a request within 15 days of purchase
We've actually written a step by step guide on how to get a refund from PeopleFinders. Check it out!
The Easiest Way to Cancel PeopleFinders
If you’re frustrated trying to cancel your subscription, membership, or bill from PeopleFinders—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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PPL* PEOPLEFINDERS, PPL*PF REWARDS
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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