Prime Video is a streaming service where you can watch movies and TV shows. Some titles are included for free if you have a Prime Video membership, which lets you stream those without extra cost. You can also buy or rent movies and shows if you want something specific, plus there are add-on subscriptions for premium channels like MAX, Showtime, or Starz that cost extra. If you're seeing a charge from Prime Video, it's likely for a membership, a rental or purchase, or an add-on subscription you chose to enjoy more content.
Difficulty
12345
678910
Easy
Medium
Very Hard
Canceling a Prime Video subscription is straightforward, requiring just a few clicks in the Account & Settings section to select 'End Subscription'. There are no complex steps or customer service calls needed, making it quite easy for consumers to cancel their subscription.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Prime Video subscription.
How to Cancel Prime Video: Step by Step
If you purchased through Prime Video directly:
- Go to Account & Settings.
- Select the Your Account tab.
- For a Prime Video-only subscription, select End Subscription.
- If you have an Amazon Prime membership and want to cancel it, under Prime Membership, select Edit on Amazon.
If you purchased an add-on subscription:
- Go to Account & Settings.
- Select Your subscriptions from the top menu.
- Find the add-on subscription that you want to cancel.
- Select Unsubscribe and confirm your cancellation.
- Your subscription end date will display on the confirmation screen.
- You can reverse your cancellation until the end date.
- After the end date, you will not be charged again and will lose access to content from that subscription.
- Note: Canceling a subscription doesn’t generate a refund for any previous subscription charges.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your name at the top of the screen.
- Tap on Subscriptions.
- Find the Prime Video subscription and tap on it.
- Select Cancel Subscription and confirm.
- Cancellations must be done at least 24 hours before the renewal date.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon (three horizontal lines).
- Select Subscriptions.
- Find the Prime Video subscription and tap on it.
- Tap Cancel Subscription and confirm.
Tips & Tricks for Canceling Prime Video
- Call or chat with a live Amazon agent (avoid AI bots) to negotiate cancellation, as they might offer retention deals like a free month or credit.
- Be polite but persistent, and ask multiple times if necessary to complete the cancellation.
- Cancel right before a billing cycle ends to maximize refund chances, especially for yearly payments (prorated refunds often apply).
- Remove your payment information after canceling to prevent automatic renewal or unwanted charges.
- Request escalation to a supervisor if initial customer support refuses or delays cancellation.
- Use direct email escalation, such as writing to grievanceofficer-primevideo@gmail.com or even jeff@amazon.com if you face issues.
- Consider cancelling and rejoining later to trigger promotional offers like a free month.
- Ensure your account security with strong passwords and two-factor authentication to prevent unauthorized subscription changes.
- Use the official website or app’s "Manage Membership" area, but watch for confusing UI that may hide the actual cancellation button.
- Phone cancellations sometimes work better for subscriptions tied to specific channels or regions.
- Follow up persistently if cancellation isn't reflected in your account or billing.
Prime Video Customer Service Info
If you need assistance, here's how you can get in touch with Prime Video's support team.
Cancel Prime Video Script
Script
Copy
Dear Prime Video Team,
I hope this message finds you well. I am writing to request the cancellation of my Prime Video subscription, effective immediately. I have decided to cancel my subscription due to personal financial constraints at this time.
I would appreciate it if you could confirm the cancellation and any final billing details. Thank you for your prompt attention to this matter.
Best regards,
Frequently Asked Questions
Prime Video subscriptions can be canceled anytime through Your Account settings or by contacting Amazon customer service. Refunds are given if canceled within 3 business days of sign-up (14 days for UK/EU) minus the value of any service used; otherwise, refunds are only provided if no digital content was accessed since the last charge. Subscriptions auto-renew unless canceled before the next billing, and third-party subscriptions must be canceled through the third party.
To cancel your Prime Video subscription, you do need to sign in to your account, which requires your password. Once signed in, you can go to Account & Settings and select the Your Account tab to end your subscription. If you've forgotten your password, you can reset it by clicking "Forgot your password?" on the Prime Video sign-in page here: https://www.primevideo.com/auth-redirect/ref=atv_nb_sign_in. There is no option to cancel the subscription without signing in with your password first.
- High cost of Amazon Prime subscription, costing $139 annually or $14.99 monthly.
- Frequent price hikes making it less affordable or worth it for some users.
- Limited use of benefits such as Prime Video, Prime Music, Prime Gaming, and other services included with Prime.
- Not shopping regularly on Amazon, reducing the value of free shipping and deals.
- Free shipping is not always exclusive to Prime members; many sellers offer free shipping without Prime.
- Better deals found elsewhere at other retailers like Walmart, Target, Aldi, Costco, or local businesses.
- Dislike of Amazon's corporate practices or preference to support smaller, local businesses instead.
- Prime Day deals often not worthwhile or are on products that didn't sell well otherwise, leading to buyer's remorse.
- Amazon’s prices are not always the lowest compared to other retailers.
Prime Video allows you to cancel your Prime membership anytime without contracts, lock-ins, or early cancellation fees. However, if you cancel after the 3 business day window from sign-up or trial conversion, refunds are only given if you haven't used any benefits or made purchases since your last charge. Also, memberships bought through third parties or redeemed with gift/promotional codes may have different cancellation rules. Be aware that the full membership fee is generally non-refundable except in specific cases noted in their terms.
Before cancelling your Prime Video subscription or Amazon Prime membership, know that you will lose access to streaming Prime Video content, including movies, TV shows, and Prime exclusives available through the Prime Video service. However, any videos or content you have purchased through your Amazon account will remain accessible even after cancellation, as long as you keep your Amazon account active. Cancelling Prime also means losing other Prime benefits such as free two-day shipping, Amazon Music, Audible access, and Amazon Photos. If you close your entire Amazon account, you will lose access to all your purchased content as well.
- Amazon account login credentials (email/phone number and password)
- Access to Account & Settings on Prime Video or Your Prime Membership on Amazon
- Knowledge of whether your subscription was started through a third-party provider (e.g., mobile service provider)
- Access to the device/browser to log into your Amazon/Prime Video account (cancellation can't be completed from Amazon devices alone)
- Ability to identify if you have a Prime Video-only subscription or full Amazon Prime membership
- Knowledge of additional subscriptions tied to your Prime Video or Amazon Prime account, which also might be affected by the cancellation
We've actually written a step by step guide on how to get a refund from Prime Video. Check it out!
The Easiest Way to Cancel Prime Video
If you’re frustrated trying to cancel your subscription, membership, or bill from Prime Video—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Prime Video?
Amazon Digital Svcs amzn.com/bill, Video on Demand
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
