The Ultimate Step by Step Guide to Cancelling a PureGym Subscription or Membership (emails-puregym.com)
By
Bella K.
|
Published
August 10, 2025
|
Updated
August 11, 2025
PureGym is a fitness company that offers affordable gym memberships with flexible plans to fit your lifestyle. They provide access to a wide range of equipment, group classes, and 24/7 facilities, making it easy to work out whenever you want. If you're seeing a charge from them, it’s likely your monthly subscription fee for using the gym. They focus on helping people stay active without the pressure of long-term contracts.
Cancelling a subscription to PureGym can be somewhat straightforward but may involve specific steps that could confuse some users. While there are options available online, still some might find navigating the process a bit challenging.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a PureGym subscription.
How to Cancel PureGym: Step by Step
If you purchased through PureGym Direct:
Log in to your account on the PureGym website.
Navigate to the ‘Membership’ section.
Select ‘Cancel Membership’.
Choose a reason for cancellation from the dropdown menu.
Follow the on-screen instructions to confirm your cancellation.
You will receive a confirmation email once the cancellation is completed.
If you purchased through Apple (iTunes/App Store):
Open the Settings app on your iPhone or iPad.
Tap on your name at the top to access your Apple ID settings.
Select Subscriptions.
Find and tap on your PureGym subscription.
Tap Cancel Subscription and confirm your choice.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines).
Select Subscriptions.
Find and select your PureGym subscription.
Tap Cancel Subscription and follow the prompts to confirm.
If you purchased through PayPal:
Log in to your PayPal account.
Go to the Settings gear icon.
Select Payments then click Manage Automatic Payments.
Find PureGym in the list and select it.
Click on Cancel to stop future payments.
If you purchased through third-party fitness apps:
Open the relevant fitness app where you subscribed.
Navigate to your account or profile settings.
Find the Subscription section.
Select your PureGym subscription.
Choose the option to Cancel Subscription and follow any confirmation prompts.
How to Contact PureGym
If you need assistance, here's how you can get in touch with PureGym's support team.
Be prepared: Gather your account details and any relevant communication before contacting customer service.
Use live chat: Many users find success through the live chat feature, as it's often quicker than phone calls.
Keep emotions in check: Stay calm and polite during interactions; use facts rather than emotional arguments.
Ask for a supervisor: If the initial representative can’t help, politely request to speak to a supervisor who may have more authority.
Timing is key: Try to cancel on a weekday during business hours when staff may be less busy.
Refer to cancellation policies: If you can, quote specific sections of their cancellation policy to strengthen your case.
Document everything: Take screenshots or notes during the process, especially if you’re on live chat.
Be specific about your request: Clearly state that you want to cancel your membership, and mention any previous attempts if applicable.
Follow up: If you don’t receive confirmation of cancellation, follow up with them until you do.
Watch for automatic renewals: Check your bank statements closely to ensure no further charges occur.
Check on social media: Some users have reported success by tweeting at the company or posting on their Facebook page.
Consider using a different method: If contacting customer support doesn’t work, try sending an email or using the postal service for written documentation of your request.
Why Do People Request Refunds from PureGym
Financial constraints impacting their budget.
Change in personal circumstances such as moving to a new location.
Lack of motivation to continue exercising.
Medical issues preventing them from using the gym.
Feeling overwhelmed by gym culture or environment.
Finding a better alternative that offers more convenient features.
Inability to attend due to changes in work schedule.
Negative experiences with staff or equipment.
Desire for a break or considering self-guided home workouts.
Membership price increases that are not in line with budget.
PureGym Refund Script
Script
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Dear PureGym, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
PureGym Refund Policy
PureGym allows members to cancel their membership easily by giving one month's notice. Cancellations can be made online through the member's account or by contacting customer service. Ensure that you complete the cancellation before your next billing date to avoid additional charges.
The Easiest Way to Get a PureGym Refund
If you're frustrated trying to cancel your subscription, membership, or bill from PureGym—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when considering cancellation with PureGym, as there may be specific terms you need to follow, including a notice period before the next billing cycle. While they advertise flexibility, it’s essential to review any potential early cancellation fees or obligations tied to your contract, as these can catch you off guard. Always double-check the terms of your membership before proceeding with cancellation to avoid unexpected charges.
Financial constraints impacting their budget.
Change in personal circumstances such as moving to a new location.
Lack of motivation to continue exercising.
Medical issues preventing them from using the gym.
Feeling overwhelmed by gym culture or environment.
Finding a better alternative that offers more convenient features.
Inability to attend due to changes in work schedule.
Negative experiences with staff or equipment.
Desire for a break or considering self-guided home workouts.
Membership price increases that are not in line with budget.
Account email address associated with the subscription
Membership number or account ID
Personal identification details (e.g., full name, date of birth)
Payment information (last payment method used)
Reason for cancellation
Confirmation of cancellation request (if applicable)
Time frame of cancellation (if within a notice period)
Contact details for follow-up (phone number or alternative email)
Before cancelling your PureGym membership, be aware that you will lose access to all gym facilities and classes immediately upon cancellation. Additionally, any prepaid fees are non-refundable, so consider whether you have any remaining credits or sessions. Keep in mind that cancelling your membership through email may take a few days to process, so don't wait until the last minute if you're considering rejoining in the future. Lastly, review any perks or discounts you may currently have, as these will also be forfeited.
PureGym allows members to cancel their membership easily by giving one month's notice. Cancellations can be made online through the member's account or by contacting customer service. Ensure that you complete the cancellation before your next billing date to avoid additional charges.
To cancel your PureGym subscription, you will need to log in with your account password. If you've forgotten your password, you can easily reset it by visiting [this link](https://www.puregym.com/forgot-password). Having your password handy ensures a smooth cancellation process.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your PureGym subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your PureGym account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel PureGym online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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