RecordsFinder is a service that lets you search for people's records and other info online. When you sign up, they typically offer a trial period, but if you don't cancel during that time, you'll be billed a monthly subscription fee of about $24.95. You'll see charges on your bank statement from "RECORDSFINDER" or "INFOPAY." You can cancel anytime, but they don't refund the unused part of the month once you're billed.
RecordsFinder provides a clear cancellation process by allowing users to cancel anytime through a direct link on their website and options to contact customer support via phone or a contact form. The process is straightforward, but requires reaching out to their support or using the cancellation link, which might take some initial time to locate and act upon.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a RecordsFinder subscription.
How to Cancel RecordsFinder: Step by Step
If you purchased through RecordsFinder directly:
Visit the RecordsFinder cancellation page by clicking on the provided link.
Log in to your RecordsFinder account.
Select the subscription you wish to cancel.
Follow the on-screen instructions to confirm the cancellation.
Take note that membership fees are billed monthly in advance and the remaining portion of the month’s subscription cannot be refunded.
If you purchased through Google Play:
Open the Google Play Store on your Android device or computer.
Navigate to the "Subscriptions" section.
Select the RecordsFinder subscription you want to cancel.
Click on "Cancel Subscription."
Follow the prompts to complete the cancellation.
How to Contact RecordsFinder
If you need assistance, here's how you can get in touch with RecordsFinder's support team.
Tips and Tricks for Getting a RecordsFinder Refund
Call customer service and be polite but firm; mentioning the correct email is important for confirmation.
Ask for a confirmation email immediately after cancellation to have proof.
Be persistent if the cancellation process seems complicated or if you experience recurring charges.
Mention refunds if you've been charged after attempting to cancel, as some users received prompt refunds.
Escalate calmly if the first representative is unhelpful by asking to speak to a supervisor.
Cancel before the next billing cycle to avoid additional charges.
Keep a paper trail or digital record of cancellation requests and correspondence for disputes.
Timing your cancellation call in normal business hours can lead to better service interaction.
Be clear in your language, stating explicitly that you want to cancel the subscription immediately and avoid future charges.
Why Do People Request Refunds from RecordsFinder
Membership did not meet customer expectations - The service or product did not give them what they needed or they were not happy with it.
Poor customer support experience - Customers felt they were not treated properly or adequately assisted by the support team.
Trial period cancellation - Customers wanted to test the service and decided to cancel during a money-back time frame (if offered).
Unexpected recurring charges - Customers did not realize the subscription would auto-renew or were unaware of recurring billing.
Difficulty canceling the subscription - Customers experienced issues trying to cancel, leading to frustration.
Financial reasons - Customers decided to cut costs or could no longer afford the subscription.
Lack of use or interest - Customers stopped using the service or lost interest over time.
Relocation or life changes - Changes in personal circumstances such as moving affected their need for the service.
RecordsFinder Refund Script
Script
Copy
Dear RecordsFinder, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
RecordsFinder Refund Policy
RecordsFinder allows you to cancel your membership at any time, but fees are billed monthly in advance and they do not refund the unused portion of your subscription. You must cancel before the trial period ends to avoid monthly charges, and after cancellation, no refunds are given for any remaining days in the billing cycle. To cancel, you can contact RecordsFinder support via their cancellation form or phone number.
The Easiest Way to Get a RecordsFinder Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from RecordsFinder—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
RecordsFinder uses a monthly billing system where fees are charged in advance, and they do not refund any unused portion of your subscription if you cancel mid-cycle. You can cancel your subscription at any time via your account, phone, or email, but you must do so before the automatic renewal date to avoid being charged for the next month. Be aware that cancellation won't guarantee a refund for the current billing period, and the subscription automatically renews monthly unless you actively cancel it in time.
Membership did not meet customer expectations - The service or product did not give them what they needed or they were not happy with it.
Poor customer support experience - Customers felt they were not treated properly or adequately assisted by the support team.
Trial period cancellation - Customers wanted to test the service and decided to cancel during a money-back time frame (if offered).
Unexpected recurring charges - Customers did not realize the subscription would auto-renew or were unaware of recurring billing.
Difficulty canceling the subscription - Customers experienced issues trying to cancel, leading to frustration.
Financial reasons - Customers decided to cut costs or could no longer afford the subscription.
Lack of use or interest - Customers stopped using the service or lost interest over time.
Relocation or life changes - Changes in personal circumstances such as moving affected their need for the service.
Full Name (first and last)
Email address associated with your RecordsFinder account
Order number or receipt details (recommended, especially for subscriptions)
Mailing address used on the account
Date of birth (for identity verification in some cases)
Supporting identification or verification details (as requested to prove the account is yours)
Billing information (such as last 4 digits of payment method, if needed for verification)
Reason for cancellation (optional or for context, often requested in the cancellation form)
Contact RecordsFinder customer support: via their contact form, direct email, or phone number (800-433-0567) for the cancellation process
Before cancelling your RecordsFinder subscription, be aware that you will lose access to all the subscription-based features including unlimited searches and comprehensive public records access. Once cancelled, you will no longer be able to access any previously available court case information, arrest records, or detailed public records that require a membership. Consider that cancellation might not include refunds, so check their specific cancellation and refund policies to understand your financial commitments fully. If you rely on RecordsFinder for regular public records updates or legal research, cancelling could disrupt these activities.
RecordsFinder allows you to cancel your membership at any time, but fees are billed monthly in advance and they do not refund the unused portion of your subscription. You must cancel before the trial period ends to avoid monthly charges, and after cancellation, no refunds are given for any remaining days in the billing cycle. To cancel, you can contact RecordsFinder support via their cancellation form or phone number.
To cancel your RecordsFinder subscription, you need to verify your identity by providing personal information such as your date of birth, but a password is not explicitly required for the opt-out process itself. However, if you need to access your account to manage your subscription or cancel it through login, you will need your password. If you've forgotten your password, you can reset it at the following URL: https://members.recordsfinder.com/customer/password. This ensures you can access your account securely to make any subscription changes.
We've actually written a step by step guide on how to get a refund from RecordsFinder. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your RecordsFinder subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your RecordsFinder account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel RecordsFinder online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
