ScoreSense is a membership service that helps you keep an eye on your credit history, spot identity theft risks, and fix errors on your credit reports. Members get monthly updates on their credit scores, alerts for suspicious activities, and even protection like identity theft insurance. If you're seeing charges from "OTL*ScoreSense.com," it's for this subscription service that you can cancel anytime by contacting their Customer Care. Basically, it's a handy tool to stay on top of your credit and identity safety in one place.
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The cancellation process for ScoreSense is straightforward and can be done online or by calling customer care. The need to have personal information ready and the availability of customer service daily within specific hours contributes to a relatively low difficulty level but still requires some effort and waiting time.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a ScoreSense subscription.
How to Cancel ScoreSense: Step by Step
If you purchased through ScoreSense directly:
- Log in to your ScoreSense account at members2.scoresense.com.
- Navigate to the account settings or billing section.
- Look for the cancel membership option and select it.
- Follow the prompts to confirm your cancellation.
- Note down any confirmation number for your records.
If you purchased through phone:
- Call ScoreSense Customer Care at 1-800-972-7204.
- Provide your ScoreSense Member ID or Social Security number, first and last name, and the physical address used to register your account.
- Request to cancel your membership.
- Ask for a confirmation number to keep a record of your cancellation.
If you purchased through email:
- Find the Welcome email from ScoreSense that contains your member ID.
- Send an email request to support@scoresense.com stating that you wish to cancel your subscription.
- Include your ScoreSense Member ID and any other necessary information as outlined.
- Wait for a response confirming your cancellation.

Tips & Tricks for Canceling ScoreSense
- Call directly: Use the phone number +1-917-695-6477 for the most direct and effective cancellation.
- Be prepared with details: Have your full name, email, phone number, payment method last four digits, and ScoreSense username ready before calling.
- Ask for immediate cancellation: Clearly request that your subscription is canceled immediately and no further charges be made.
- Request confirmation: Insist on a confirmation number or written confirmation email or receipt for your records.
- Be polite but firm: Expect some resistance from customer service; remain calm but assertive to get your way.
- Cancel early: Avoid last-minute cancellation. Cancel at least 1-2 days before the next billing date to prevent unexpected charges.
- Escalate if needed: If the front-line reps resist, ask to speak with a supervisor or escalate the issue.
- Monitor statements: Check your bank or credit card statements for 1-2 months after cancellation to ensure no further charges appear.
- Trial period: Cancel during the free 7-day trial period to avoid charges whenever possible.
- Email method less reliable: Cancelling via email or contact form (support@scoresense.com) can take longer and may not stop charges promptly.
- Explain for refunds: ScoreSense does not guarantee refunds but explaining your situation over the phone sometimes works.
ScoreSense Customer Service Info
If you need assistance, here's how you can get in touch with ScoreSense's support team.
Cancel ScoreSense Script
Script

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Dear ScoreSense Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to recent changes in my financial situation, I am unable to continue with my membership at this time. I appreciate the service provided, but I believe it is the best course of action for me right now.
Please confirm that my subscription has been cancelled and let me know if any further information is required from my side. Thank you for your assistance!
Best regards,
Frequently Asked Questions
ScoreSense allows you to cancel your membership easily either online or by calling their Customer Care department at 1-800-972-7204, available every day of the week during specified hours. Once you cancel, no further charges will be applied to your account. To expedite the cancellation process, you should have your ScoreSense Member ID or Social Security number, full name, and physical address used for registration ready.
To cancel your ScoreSense subscription, you do not necessarily need your password if you call their customer service at +1-917-695-6477. When you call, you'll need to provide identity verification details such as your full name, email address, phone number linked to the account, and the last four digits of your payment method. However, if you prefer to cancel online and need to log in but forgot your password, you can reset it at the standard ScoreSense login page using the 'Forgot Password?' option here: https://members2.scoresense.com/Authentication.
- Unauthorized or unexpected charges after free trial periods or through third parties like mortgage brokers.
- Difficulty in cancellation often only possible via chat and met with resistance, delays, or being logged out.
- Refunds often denied or only partial refunds given despite cancellation requests.
- Bait-and-switch tactics after 7 days making cancellation and refunds difficult.
- Continued billing despite cancellation attempts via calls or emails.
- Expensive and deceptive pricing with unclear or hidden recurring charges around $29.95 to $49.95 per month.
- Low value or inaccurate credit scoring reports causing dissatisfaction.
- Service perceived as a scam related to apartment rental processes or misuse of identity data.
- Poor customer service including unresponsive support, hang-ups, or account logouts during cancellation attempts.
- Automatic membership renewals without notification leading to unexpected charges.
- Haggling and pressure tactics when trying to cancel.
- No online cancellation option, and removing payment methods does not stop charges.
- Charges continue even when customer is sick or unable to cancel on time.
ScoreSense does allow you to cancel your membership at any time either online or by phone without early cancellation fees or long-term contracts. However, the main landmine is that if you sign up for a low-cost or free trial offer, you must cancel within the trial period (usually 7 days) to avoid being automatically charged a recurring monthly fee of around $29.95. They may require your Member ID and other personal info to process cancellations, which could slow down immediate cancellation if not ready.
Before cancelling your ScoreSense subscription, know that you will lose access to all member features which include unlimited credit scores and reports updated monthly from the three major bureaus (TransUnion, Equifax, Experian), credit monitoring and alerts, the ScoreCast™ tool for impact analysis, ScoreTracker™ for score progress, the Dispute Center to address credit errors, and up to $1,000,000 identity theft insurance for credit restoration costs. You also lose access to educational content in their Learning Center and mobile features like Scores To Go™. Upon cancellation, no further charges will be billed. If you change your mind, you can reactivate your membership by contacting Customer Care.
- ScoreSense Member ID (provided in your Welcome email) or Social Security number
- First and last name
- Physical address used to register your ScoreSense account
We've actually written a step by step guide on how to get a refund from ScoreSense. Check it out!
The Easiest Way to Cancel ScoreSense
If you’re frustrated trying to cancel your subscription, membership, or bill from ScoreSense—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to ScoreSense?
OTL*ScoreSense, Otl*scoresense.com

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.